Shark S3502UKJWA, Owner'S Manual

Page: 18 / 20

12 www.sharkclean.co.uk
PROBLEM POSSIBLE REASONS & SOLUTIONS
The Steam Pocket
®
Mop
will not turn on.
Your Steam Pocket ® Mop should be securely plugged into an electrical outlet
only.
Check your fuse or breaker.
If your unit still doesn’t work, give us a call
Freephone 0800 781 7831
.
Steam Pocket
®
Mop will
not make steam.
Prime the pump, see page 6 for more information.
Is there water in the water tank? If not, add water to your
Steam Pocket
® Mop
following the instructions.
Steam Pocket
®
Mop leaves
water on the floor.
Check to see if your micro-fibre
Steam Pocket
® is too wet. We recommend you
unplug the
Steam Pocket
® Mop and change the micro-fibre
Steam Pocket
® .
Make sure the steam pocket is attached correctly.
Steam Pocket
®
Mop is
hard to push.
Make sure the steam pocket is attached correctly.
Check to see if your pocket is excessively dirty.
Try increasing the height of the pole for better leverage.
Floors are cloudy, streaky
or spotty after steaming.
The micro-fibre pocket might be dirty. Flip or change the pocket.
If you washed the pocket with powder detergent then the pocket might be ruined.
If you are cleaning in a kitchen area where there might be a build-up of grease
then use a degreasing agent such as an all-purpose cleaner or dish soap and
paper towels to clean the area first.
You might have left the mop in the same spot for too long.
Do you have hard water? If you do you, we recommend switching to distilled
water.
Troubleshooting Guide