10
Freephone: 0800 862 0453
Troubleshooting Guide
PROBLEM
POSSIBLE REASONS & SOLUTIONS
The Professional SLIM
Steam Pocket
®
Mop
will not turn-on.
Your steam mop should be securely plugged into an electrical
outlet only.
Check your fuse or breaker.
If your unit still does not work, give us a call at:
Freephone 0800 862 0453.
The unit will not
make steam.
Is there water in the water tank? If not, add water to your steam
mop following instructions on page 4.
If the unit still doesn’t make steam, follow the decalcification
instructions on page 9.
Cannot select steam
setting/flashing blue
light remains on.
If you have already plugged in your unit, unplug and try a
different outlet. This may reset the Standby mode.
Add water to the tank and press the
STEAM CONTROL
button
to select a steam setting.
If your unit still does not work, call
0800 862 0453
.
The Professional SLIM
Steam Pocket
®
Mop
leaves water on the
floor.
Check to see if your cleaning pocket is soaked through. We
recommend you unplug the steam mop and change the
cleaning pocket.
Make sure the cleaning pocket is attached correctly.
The Professional SLIM
Steam Pocket
®
Mop
left a white spot on
the floor.
Do not leave your steam mop on the floor with a damp or wet
cleaning pocket.
If you’re using tap water we recommend switching to
distilled water.
Make sure the cap is securely on the water tank.
Floors are cloudy,
streaky or spotty
after steaming.
The pocket might be dirty, change the pocket.
If you washed the cleaning pocket with powder detergent, then
it might be ruined.
You might have left the mop in the same spot for too long. Do
you have hard water? If you do, you might want to switch to
distilled water.
This might be leftover from past cleaners used on the floor
surface. Use the steam mop a few more times and see if the
leftover cloudiness is removed. If this does not work, we
suggest rinsing the floor with water, letting it dry, and then
steam mopping again with a clean pocket. One or more rinses
generally removes the residue. A more stubborn case may
require you to rinse the floor with a mix of one part vinegar and
two parts water.
The Professional SLIM
Steam Pocket
®
Mop is
hard to push.
Make sure the cleaning pocket is attached correctly.
Check to see if the cleaning pocket is excessively dirty. Replace
if the cleaning pocket is too dirty or wet.
