AU
02 8 8 01 76 6 6
NZ
0 8 0 0 112 6 60
AU
sharkclean .com . au
NZ
sharkclean .co. nz
TROUBLESHOOTING GUIDE
Vacuum is not picking up debris. No suction or light suction.
(Refer to Maintenance section for more information.)
• Check filters to see if they need cleaning. Follow instructions for rinsing and drying the
filters before re-inserting back into the vacuum.
• Dust cup may be full; empty dust cup.
• Check hose, hose connections, nozzles, and accessories for blockages; clear blockages
if required.
• Remove any string, carpet fibres or hair that may be wrapped around the brushroll.
Vacuum lifts area rugs.
• Turn off the unit to disengage the brushroll and restart with the POWER button
for suction only cleaning.
• Suction is powerful. Take care when vacuuming area rugs or rugs with delicately
sewn edges.
• Turn off the unit and disengage the area rug from the brushroll and restart the unit.
Brushroll does not spin.
• If brushroll indicator light on the floor nozzle turns red, the brushroll has stopped
spinning. Immediately turn off and unplug vacuum, disconnect the nozzle and remove
blockage before reconnecting and turning vacuum back on.
• Pull the handle toward you and release the floor nozzle to disengage the
auto-off feature.
• Make sure that the carpet height selector is not on the HARD FLOOR setting.
• Immediately turn off and unplug vacuum, disconnect the nozzle and remove blockage
before reconnecting and turning vacuum back on.
Vacuum turns off on its own or Brushroll Indicator Light flashes red.
This vacuum cleaner is equipped with a motor protective thermostat. If for some reason
your vacuum overheats, the thermostat will automatically turn the suction motor off.
Should this occur, perform the following steps to restart the thermostat:
1. Turn the unit off.
2. Unplug the vacuum.
3. Empty the dust cup and clean filters (see page previous page)
4. Check for blockages in hose, accessories, and inlet openings.
5. Allow the unit to cool for a minimum of 45 minutes.
6. Plug in the vacuum.
7. Restart the unit by turning the power on.
Note: If vacuum still does not start, contact Customer Service at AUST: 02 8801 7666 or
NZ: 0800 112 660.
WARNING: To reduce the risk of shock and unintended operation, turn
power off and unplug unit before servicing.
If your vacuum becomes defective due to faulty material or workmanship within a period of 2 years from the date
of purchase, we warrant to do the following:
For New Zealand Consumers: We will replace the product with a new product, free of charge, or repair the product
at our cost, at our discretion.
For Australian Consumers: Our goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other
reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail
to be of acceptable quality and the failure does not amount to a major failure.
Your warranty is subject to the following conditions:
DO NOT operate the appliance with a damaged plug or cord, or if the unit or battery has been dropped, damaged
or dropped in water. To avoid the risk of electric shock, do not disassemble or attempt to repair the appliance on
your own. If the charger cord is damaged, it must be replaced by a qualified electrician in order to avoid a hazard.
Incorrect re-assembly or repair can cause a risk of electric shock or injury to persons when the appliance is used.
• The item has not been misused, abused, neglected, altered, modified or repaired by anyone.
• The item has been subjected to fair wear and tear.
• The item has not been used for trade, professional or hire purposes.
• The item has not sustained damage through foreign objects, substances or accident.
Your warranty does not cover:
• Components that are subject to natural wear and tear caused by normal use in accordance with operating
instructions.
• Unauthorised/improper maintenance/handling or overload is excluded from this warranty.
• Any additional property that may be damaged due to a fault or misuse of the product and/or component.
For guarantee claims, you will need to submit a proof of purchase in the form of a valid receipt that displays date
and place of purchase.
This warranty does not replace but is in addition to your statutory rights.
This warranty does not apply to accessories supplied with the item.
This warranty applies only to the original purchaser and may not be transferred.
Replacement items will be covered by the limited warranty for the balance of the warranty period from the date of
the original purchase.
Please note:
Only the defective product or parts returned to place of purchase will be replaced under this warranty.
LIMITED WARRANTY • TWO (2)YEARS
