sharkclean .com
sharkclean .com
FIVE (5) YEAR LIMITED WARRANTY
The Five (5) Year Limited Warranty applies to purchases made from authorized retailers of
SharkNinja
Operating LLC.
Warranty coverage applies to the original owner and to the original product only and is
not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period
of five (5) years from the date of purchase when it is used under normal household conditions and
maintained according to the requirements outlined in the Owner’s Guide, subject to the following
conditions and exclusions:
What is covered by this warranty?
1. The original unit and/or non-wearable parts deemed defective, in SharkNinja’s sole discretion, will be
repaired or replaced up to five (5) years from the original purchase date.
2. In the event a replacement unit is issued, the warranty coverage ends six (6) months following the
receipt date of the replacement unit or the remainder of the existing warranty, whichever is later.
SharkNinja reserves the right to replace the unit with one of equal or greater value.
What is not covered by this warranty?
1. Normal wear and tear of wearable parts (such as foam filters, HEPA filters, pads, etc.), which require
regular maintenance and/or replacement to ensure the proper functioning of your unit, are not covered
by this warranty. Replacement parts are available for purchase at
sharkaccessories.com
.
2. Any unit that has been tampered with or used for commercial purposes.
3. Damage caused by misuse (e.g., vacuuming up water or other liquids), abuse, negligent handling,
failure to perform required maintenance (e.g., not cleaning the filters), or damage due to mishandling
in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by SharkNinja. These defects include damages caused
in the process of shipping, altering, or repairing the SharkNinja product (or any of its parts) when the
repair is performed by a repair person not authorized by SharkNinja.
6. Products purchased, used, or operated outside North America.
How to get service
If your appliance fails to operate properly while in use under normal household conditions within the warranty
period, visit
sharkclean.com/support
for product care and maintenance self-help. Our Customer Service
Specialists are also available at
1-800-798-7398
to assist with product support and warranty service options,
including the possibility of upgrading to our VIP warranty service options for select product categories. So
we may better assist you, please register your product online at registeryourshark.com and have the product
on hand when you call.
SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A fee of
$24.95 (subject to change) will be charged when SharkNinja ships the repaired or replacement unit.
How to initiate a warranty claim
You must call
1-800-798-7398
to initiate a warranty claim. You will need the receipt as proof of purchase.
We also ask that you register your product online at registeryourshark.com and have the product on hand
when you call, so we may better assist you. A Customer Service Specialist will provide you with return and
packing instruction information.
How state law applies
This warranty gives you specific legal rights, and you also may have other rights that vary from state to
state. Some states do not permit the exclusion or limitation of incidental or consequential damages, so the
above may not apply to you.
TROUBLESHOOTING
Power cord caught in brushroll or floor nozzle.
•
To minimize the risk of power cord damage, DO NOT run the vacuum over the power cord.
If this occurs, immediately shut off power to the vacuum and remove the cord from the
brushroll or nozzle.
•
Inspect power cord and plug for any damage before use. DO NOT use vacuum cleaner with
a damaged cord or plug. Turn off all controls before plugging in or unplugging the vacuum
cleaner. Store your vacuum cleaner with the power cord secured around the two cord hooks.
Vacuum is not picking up debris. No suction or light suction.
•
Check filters to see if they need cleaning. Follow instructions for rinsing and air-drying the
filters before reinstalling.
•
Dust cup may be full; empty dust cup.
•
Clear any blockages in the hose, hose connections, nozzle, wand, pod, or accessories. See
Checking for Blockages section for more information.
•
If any string, hair, or carpet fibers are wrapped around the brushroll, carefully cut debris with
scissors and remove from brushroll. See Nozzle Maintenance section for more information.
Vacuum lifts area rugs.
•
Make sure Power/Surface switch is set to Hard Floor (setting I).
•
Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges.
•
To minimize suction, set the suction control slider to MIN. See the Suction Control section
for more information.
Brushroll does not spin.
•
If the brushroll indicator light turns red, immediately turn off and unplug the vacuum.
Remove pod from floor nozzle and clear any blockages. Reconnect nozzle, plug in vacuum,
and turn on power.
•
With the power on, recline the handle, which will automatically turn on the brushroll.
Vacuum turns off on its own or indicator light flashes red.
If your vacuum overheats, the thermostat will automatically turn off the motor. Follow these
steps to restart:
1. Turn vacuum off and unplug it.
2. Empty dust cup and clean filters (see Emptying the Dust Cup and Cleaning Filters).
3. Check for blockages in hose, wand, nozzle, accessories, and inlet openings.
4. Allow unit to cool for a minimum of 60 minutes.
5. Plug in vacuum and turn it on.
For all other issues, please visit our website at sharkclean.com/support.
