sharkclean .com
sharkclean .com
MAINTAINING YOUR VACUUM
TROUBLE SHOOTING
WARNING: To reduce the risk of shock and unintended operation, turn off
power and remove the ION Power Pack before servicing.
Vacuum is not picking up debris, no suction or light suction.
(Refer to Maintenance section for more information.)
•
Check filters to see if they need cleaning. Follow instructions for rinsing and completely air-drying the
filters before reinserting in the vacuum.
•
Dust cup may be full; empty dust cup.
•
Check floor nozzle for blockages; clear blockages if required.
•
Remove any string, carpet fibers, or hair that may be wrapped around the brushroll.
•
Check connection between handvac and wand for blockages; clear blockages if required. If the issue
persists, please contact Customer Service.
Vacuum lifts area rugs.
•
Check that vacuum is in ION POWER mode. Take care when vacuuming area rugs or rugs with delicately
sewn edges.
•
Turn off the unit to disengage the brushroll and restart with the Power button.
Brushroll/Soft Roller does not spin.
•
If Brushroll Indicator Light on the floor nozzle turns red, the brushroll has stopped spinning. Immediately
turn off and remove ION Power Pack from handheld vacuum and remove any blockages before
reconnecting and turning vacuum back on. If light turns green, the blockage has been successfully
cleared. If any blockages remains red, please contact Customer Service.
•
If headlights are not illuminated, there is a connection issue between the handheld vacuum, wand, and
nozzle. Try disconnecting and reattaching the pieces. If the headlights still do not illuminate, please
contact Customer Service.
Vacuum turns off on its own.
There are several possible reasons for the vacuum turning off on its own, including blockages, ION Power
Pack issues, and overheating. If vacuum turns off on its own, perform the following steps:
1. Check LED lights on ION Power Pack to see if it needs to be recharged. If power pack does not need
charging, turn off vacuum and remove power pack.
2. Empty dust cup and clean filters (see Maintenance section).
3. Check wand, accessories, and inlet openings and remove any blockages.
4. Allow unit and ION Power Pack to cool for at least 45 minutes, until it returns to room temperature.
5. Return power pack to vacuum and press Power button.
Note: If vacuum still does not operate properly, contact Customer Service.
LED lights on ION Power Pack are flashing.
•
Bottom LED light is flashing (Fig. A): ION Power Pack needs to be charged.
•
Top and bottom LED lights are flashing (Fig. B): ION Power Pack temperature is not optimal, so charging
is temporarily paused. Leave power pack plugged in and charging will resume soon.
•
If top 2 or bottom 2 LED lights are flashing (Fig. C, Fig. D), call Customer Service.
Fig. A
Fig. B
Fig. C
Fig. D
LIGHT INDICATOR
WHAT IT MEANS
FLOOR and CARPET icons alternate
illuminating
Unit temperature is high. Turn off
vacuum. While unit is cooling, look
for blockages and remove any that
are found. Filters may also need to
be cleaned.
ION POWER and ION BOOST icons
are flashing together
Blockage detected. Turn off unit and
remove blockage.
Headlights are flashing
Debris caught in the brushroll. Turn
off the vacuum, then remove debris.
Garage door lid may not be properly
closed Turn off the vacuum, and
ensure the lid is properly clicked in on
both sides.
MAINTAINING YOUR VACUUM
TROUBLE SHOOTING
For all other issues, please call Customer Service at 1-800-798-7398.