TROUBLESHOOTING
TROUBLESHOOTING
Vacuum is not picking up debris. No suction or light suction.
•
Ensure handle, hose, dust cup, and wand are all securely connected. Detach and reattach
until they all click securely into place.
•
Check filters to see if they need cleaning. Follow instructions for rinsing and completely
air-drying the filters before reinserting them in the vacuum.
•
Dust cup may be full; empty dust cup.
•
Check wand, hose, hose connections, nozzle, and accessories for blockages; clear blockages
if required.
•
Check floor nozzle for blockages; clear blockages if required.
•
If any hair, string, or carpet fibers are wrapped around the brushroll, continue cleaning to
allow the self-cleaning brushroll to remove them. If some hair or fibers remain wrapped
around brushroll after continued use, open the brushroll cover on the bottom of the floor
nozzle and carefully remove them.
Vacuum lifts rugs.
•
Turn off vacuum, and move it away from any obstruction. Turn on vacuum and tilt handle
back to activate brushroll.
•
Check that vacuum is in
Extended Runtime
mode and/or try
Floor
mode.
•
Turn off the unit to disengage the brushroll and restart with the Power button.
Brushrolls do not spin.
•
If
Brushroll Indicator Light
on the floor nozzle turns red, the brushroll and/or Soft Roller
have stopped spinning. Immediately turn off and remove battery from vacuum pod and
remove blockage before reconnecting and turning vacuum back on. If light turns green, the
blockage has been successfully cleared.
•
If headlights are not illuminated, there is a connection issue between the hose, pod, wand,
and nozzle. Try disconnecting the pieces and then reconnecting them, sliding in each one
until it clicks securely into place.
Vacuum turns off on its own or will not turn on.
There are several possible reasons for the vacuum cleaner turning off on its own, including
blockages, battery
issues, and overheating. If the vacuum cleaner turns off on its own, perform
the following steps:
1.
Check battery indicator lights to see if battery needs to be recharged. If it does not need
charging, turn off the vacuum cleaner and remove battery.
2.
Empty dust cup and clean filters.
3.
Check wand, accessories, and inlet openings and remove any blockages.
4.
Allow unit and battery to cool for at least 45 minutes, until it returns to room temperature.
5.
Return battery to vacuum and press Power button.
Dust cup will not latch onto unit
• The dust cup will not latch if the pod is not inserted properly onto the unit. Align the bottom
of pod onto the rails on the front of the neck of the floor nozzle. Slide pod down the rails until
it clicks into place.
Battery not charging.
• Batteries outside of optimal temperature range may not begin charging immediately. Move to
room temperature area and/or allow battery to cool before charging.
• Please review battery runtimes in the Operating the Vacuum section.
• When charging with the cradle, ensure battery is pressed all the way down onto cradle and
that charge indicator lights illuminate.
• Battery life expectancy is at least two years and batteries come with a two-year limited warranty.
• When charging with the cradle ensure the charger is inserted and then rotated to lock it into
place. Battery will not charge unless the charger is locked into place.
Battery not inserting into vacuum.
• Make sure handle is down before pushing battery securely into place.
• Make sure HEPA post-motor filter is securely clicked into place prior to inserting the battery.
LIGHT INDICATOR
WHAT IT MEANS
Error code E6 appears
and red filter icon
illuminates
The red Filter icon will illuminate when
a blockage is detected. Turn off unit
and remove blockage.
Error code E3 appears
Unit temperature is high. Turn off
vacuum and wait for approximately
45 minutes. While unit is cooling,
clear any blockages. Filters may also
need to be cleaned. See Maintenance
Section.
The first and third battery
indicator lights flash
alternately
Battery temperature is not optimal so
charging is temporarily paused. Leave
battery plugged in and charging will
resume soon.
BATTERY REMOVAL AND DISPOSAL
This product uses a lithium-ion rechargeable and recyclable battery. When the battery no longer holds a charge, it should
be removed from the vacuum and recycled.
DO NOT
incinerate or compost the battery.
When your lithium-ion battery needs to be replaced, dispose of it or recycle it in accordance with local ordinances or regulations.
In some areas, it is illegal to place spent lithium-ion batteries in the bin or in a municipal solid waste stream. Return spent battery
to an authorized recycling center or to retailer for recycling. Contact your local recycling center for information on where to drop
off the spent battery.
Part
Fault
Error code display
on UI PCBA
Motor
Motor No Start
E2
Motor Overheat
E3
Motor Overcurrent
E4
Motor Short
E5
Motor Overspeed
E6
System Comm Error
E7
Nozzle
Nozzle Overheat
F8
Nozzle Short
F1
sharkclean .com
sharkclean .com