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1-800-798-7398
TROUBLESHOOTING GUIDE
WARNING: To reduce the risk of shock and unintended operation, turn
power off and unplug unit before servicing.
This vacuum nozzle is specifically designed to pull in all types of debris and therefore can give
the feeling of being self-propelled, especially on short carpets. If you’d like to feel less pull
forward when using, you can change the handle mode setting from Carpet to either Hard Floor
(for slower brush speed) or High Carpet (for less suction).
Vacuum is not picking up debris. No suction or light suction.
(Refer to Maintenance section for more information.)
•
Check filters to see if they need cleaning. Follow instructions for rinsing and drying the filters
before reinserting in the vacuum.
•
Dust cup may be full; empty dust cup.
•
Check hose, hose connections, nozzle, and accessories for blockages; clear blockages if required.
•
Remove any string, carpet fibers, or hair that may be wrapped around the brushrolls.
Vacuum lifts area rugs.
•
Turn off unit to disengage the brushrolls. Be sure to select Thick Carpet/Area Rug setting.
•
Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges.
Brushroll and/or Soft Roller does not spin or the Brushroll Indicator Light
turns red.
•
Turn off vacuum, and move it away from any obstruction. Turn on vacuum and tilt handle back
to activate brushroll.
•
If Brushroll Indicator Light on floor nozzle remains red, turn off vacuum and unplug. Disconnect
nozzle and remove any blockages. Make sure brushroll garage lid is firmly locked into position
on both sides. Plug in vacuum, turn on power, and tilt handle back to activate brushroll. If
Brushroll Indicator Light isn’t green and headlights are flashing, check again that both sides of
lid are locked in place.
•
If Brushroll Indicator Light is still red, please contact Customer Service at 1-800-798-7398.
The Brushroll Indicator Light on the floor nozzle doesn’t light up (either green
or red) when you tilt the handle back.
•
Turn off the unit. Move the handle back up into the upright lock position and unplug the
vacuum. Make sure the brushroll garage lid is firmly locked into position on both sides. Plug
in the vacuum and turn on power, then tilt handle back to activate brushroll. If the Brushroll
Indicator Light on the floor nozzle turns green, the issue has been fixed.
•
If Brushroll Indicator Light is still red, please contact Customer Service at 1-800-798-7398.
