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Care & Maintenance
Maintain your outdoor pergola by removing the canopy and storing out of the elements when not in use, or
during hazardous weather conditions (wind, rain, snow, etc.). Please visit: https://shadenshelters.com to
purchase replacement canopy.
Frame:
Clean frames with a mild soap and warm water. Do not use abrasive materials, cleaners or bleach.
Rinse with clean water and dry thoroughly.
Fabric:
Canopy may be cleaned by hand with a mild solution of soap and water. Rinse thoroughly and allow
to drip dry. Do not use bleach or solvents on fabrics.
Warranty
You must retain the original receipt to obtain warranty service.
What is covered?
Frame:
Frame is warranted against rusting for 1-year
Finish:
Frame Finish is warranted against peeling, cracking or blistering for 1-year if the product has not
been scratched or abrade.
Fabric:
Canopy are covered by a 1-year warranty against manufacturing defects.
What is not covered?
EXCLUSIONS: Pergola use for commercial, contract, or other non-residential purposes, damage due to acts
of nature, vandalism, misuse, or improper assembly are not covered. Discoloration or fading of the finish or
fabrics as a result of chemicals or spills, pool water chemicals or salt water is not covered. Mildew of fabric is
not covered. Corrosion and rusting of frames resulting from scratches are not covered. If within the stated
warranty period this product is found to be defective in material or workmanship, the purchaser must contact
the manufacturer’s customer service department. The manufacturer, at its option, will repair or replace the
defective parts. Proof of purchase (dated register receipt) is required for warranty claims. It remains the
customer’s responsibility to pay for freight and packing charges to and from the service center. Warranty is
to the original purchaser and is non-transferable. Any replacement of warranted items will be in the original
style and color, or similar style and color if the original is unavailable or has been discontinued.
Questions, problems, missing or damaged part? Before returning to the store call or email our Customer
Service.
Customer Service Contact Information:
Hours: Monday - Friday 8:00 a.m. - 5:00 p.m. Central Time (CT)
Phone: 1-888-607-4417
Email: [email protected]
