
21
Challenge
Possible Solution
No Sound
• Make sure the soundbar is connected to the power supply
• Make sure your cables are connected properly
• Make sure the TV connected to the Soundbar is powered on
• Make sure the display is not on MUTE / turn up the volume
Distorted
Sound
• Ensure the 3.5mm audio plug is fully inserted
Troubleshooting
If the product is not working properly, please check the following troubleshooting solutions before you
contact customer service:
For potential issues related to the TV, such as no TV power, remote control not working, and TV signal issues,
reference your TV product manual for troubleshooting solutions.
For additional technical support, please contact Séura at
1-800-957-3872
during regular business hours: M-F
8:00 am – 4:30 pm, Central Time.