Product Limited Warranty
Product Limited Warranty
LIMITED PRODUCT WARR ANT Y
1230 Ontario Road Green Bay, Wisconsin 54311
1-800-957-3872 [email protected]
www.seura.com
Publish date: March 26, 2019. Information is subject to change without notice.
© 2019 Séura
The standard limited warranty policies of Séura, Inc. (“Séura”) shall apply to all equipment or
other goods (“Products”) at the time of sale to any authorized Séura distributor and/or product
reseller. These warranty policies may be modified by Séura from time to time. Copies of the
standard limited warranties then in effect for a particular Product will be made available upon
request and are also available on the Séura website at
https://www.seura.com/warranty/
. This
warranty is valid only with respect to Product sales in the U.S. and Canada.
If any Product fails to work or operate properly because of a defect in materials or workmanship,
Séura will, if notified of such defect within the applicable warranty period indicated below,
at its option, either: (a) repair the Product with new or refurbished parts onsite or at Séura’s
factory, including Séura’s labor if applicable; or (b) replace the Product with a new or
refurbished Product; or (c) if repair or replacement is not commercially feasible, refund an
amount equal to a pro rata share of the current MSRP (as determined by the remainder of the
warranty period). The remedy chosen will be in good faith and at the discretion of Séura. In no
event will Séura be responsible for any costs related to installation and/or removal of Product.
Séura warrants its Products as set forth below, which warranty periods shall start and run
from the date of Séura’s sale of the Product:
• Lighted Mirrors
(excluding Select Lighted Mirrors) with respect to Séura’s labor, glass,
structure, and assembly for seven (7) years; electrical and LED light strips for five (5)
years. Mirror technology with respect to Séura’s labor and parts including wireless music
technology, clocks, nightlights, defoggers, dimmers, and voice technology (microphone,
voice indicator LED strip, and speakers) are covered for two (2) years.
• Select Lighted Mirrors
with respect to Séura’s labor, glass, structure, and assembly for
one (1) year; electrical and LED light strips for three (3) years.
• SMART Mirrors
with respect to Séura’s labor, glass, structure, and assembly for three
(3) years; display including remote, power supply and SMART Technology for one (1) year.
• TV Mirrors
with respect to Séura’s labor, glass, structure, and assembly for three (3)
years; TV including remote and power supply for two (2) years.
• Lighted TV Mirrors
with respect to Séura’s labor, glass, structure, and assembly for three
(3) years; electrical and LED light strips for five (5) years. TV including remote and power
supply for two (2) years.
• Indoor Waterproof TVs
with respect to Séura’s labor, glass, structure, and assembly for
three (3) years; TV including remote and power supply for two (2) years.
• Outdoor Displays
with respect to Séura’s labor, structure, assembly, display including
remote, and power supply for two (2) years.
• Indoor and Outdoor Mounts
for two (2) years against defects in original hardware and/or
workmanship. Excludes corrosion or rust resulting from damaged, scratched or chipped
paint or other surfaces.
• Outdoor Soundbars
with respect to labor and parts for one (1) year.
• Protective Display Covers
for two (2) years against material and/or workmanship defects.
• Decorative Frames
for one (1) year.
Exceptions to Warranty:
This warranty is valid only with respect to Product sales in the U.S.
and Canada. Séura does not warrant Products against defects arising out of, related to, or
caused by, whether totally or partially, and whether directly or indirectly, any of the following:
A. Failing to properly clean and maintain, any Product, part or component of a Product,
including, but not limited to, filters, front bezel, and other Product areas or components;
B. A Product’s extended use, including particularly, commercial applications, where a
Product is operating on average more than twelve (12) hours per day on a permanent or
extended periodic basis;
C. Circumstances, damage (including concealed damage) or other conditions occurring
during shipment of a Product or at any time after a Product leaves Séura’s facility
(including without limitation transport of the Product to or from Séura before or after
authorized service). Products must be packed properly using original packaging or Séura
replacement or pre-authorized packaging. Customer assumes all risk, and costs, including
transportation costs, while Product is in transit to or from Séura;
D. Circumstances, damage or other conditions occurring during unpacking and/or removal
of a Product from its original packaging, including the removal of protective material;
E. Improper, incorrect, or insufficient AC supply voltage to a Product;
F. Alterations, modifications, including use of unauthorized mount, or changes to a Product
without Séura’s prior written authorization;
G. The incorporation of a Product into or within a product of a third party, without Séura’s
prior written authorization;
H. A Product’s misuse, neglect use, abuse, or improper operation, including the failure to
follow a Product’s normal and ordinary operating instructions;
I. The effects of fire, flood, lightning, electrical surges, water and other liquid infiltration,
smoke, insect or animal infestation, sand, mud, chemicals, improper cleaning agents and
other substances not intended to come into contact with a Product, including any such
substances contact with a Product as the result of acts of God;
J. The improper or faulty installation, setup, or adjustment of a Product;
K. A Product’s repair, attempted repair, or total or partial disassembly by any party other
than a Séura authorized service representative;
L. When the Product occurs with pixel errors within the specified and permitted area. (For
more information about this, inquire directly with Séura regarding the Séura Pixel Policy.)
M. Corrosion that does not affect the performance of a Product or the reasonable cosmetic
appearance of a Product (including without limitation, scratches or other paint or finish
damage to a Product that lead to or are caused by, in part or in total, corrosion);
N. When a Lighted Mirror or Lighted TV Mirror using LEDs retains an overall brightness
greater than 70% of the original brightness, including cases whereas an individual LED
fails; and/or
O. Normal wear and tear on the Product.
Séura does not warrant that its Products will integrate with any third party products at
present or in the future. It is purchaser’s responsibility to test and verify compatibility. Further,
Séura does not warrant its software or programs, or any content downloaded after shipment.
It is the purchaser responsibility to take precautions to protect the product from malware,
viruses, data loss, and other potentially destructive programs.
Warranty Disqualifiers.
This Limited Warranty only extends to, and runs for the benefit of,
the original purchaser of the Product and only covers a Product purchased new. All warranty
claims must be submitted together with original proof of purchase and any Product subject
to a warranty claim must retain its original Séura serial number. Séura reserves the right
to require any warranty claimant to produce the original purchase receipt or other original
purchase date proof as may be reasonably required by Séura to verify the Product’s warranty
eligibility. Séura shall have no liability with respect to Products whose serial number has been
removed, defaced, replaced, or otherwise tampered with in any manner. Séura reserves the
right to examine all failed product components and determine, in its sole discretion, whether
any product components are defective and covered under warranty.
LIMITATION OF LIABILITY.
THE EXPRESS LIMITED WARRANTIES SET FORTH HEREIN ARE IN
LIEU OF ALL OTHER WARRANTIES, WRITTEN OR ORAL, EXPRESSED OR IMPLIED, INCLUDING,
BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE OR USE. SÉURA WILL NOT BE LIABLE FOR ANY DAMAGE TO OTHER
PROPERTY CAUSED BY ANY DEFECT IN THE PRODUCT, DAMAGES BASED ON INCONVENIENCE,
LOSS OF BUSINESS OPPORTUNITY, LOSS OF GOODWILL, INTERFERENCE WITH BUSINESS
RELATIONSHIPS, OR OTHER COMMERCIAL LOSS, EVEN IF THE CUSTOMER HAS BEEN ADVISED
OF THE POSSIBILITY OF SUCH DAMAGES. SÉURA WILL NOT BE LIABLE FOR ANY LOSS, DAMAGE
OR LIABILITY OR ANY DIRECT, INCIDENTAL, INDIRECT, PUNITIVE, SPECIAL OR CONSEQUENTIAL
DAMAGES RESULTING FROM THE USE OR MISUSE OF A PRODUCT, OR ARISING OUT OF ANY
BREACH, BY THE PURCHASER OF A PRODUCT, OF THIS LIMITED WARRANTY. SÉURA SHALL
NOT BE LIABLE FOR ANY CLAIM AGAINST THE CUSTOMER BY ANY OTHER PARTY. SÉURA
SHALL NOT BE LIABLE FOR ANY VERBAL WARRANTY ASSURANCES MADE BY ANY EMPLOYEE
OR AUTHORIZED DISTRIBUTOR, RESELLER OR INSTALLER THAT CONFLICTS WITH OR
ENHANCES THE WRITTEN WARRANTY HEREIN. SOME STATES DO NOT ALLOW THE EXCLUSION
OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, OR LIMITATIONS ON HOW
LONG AN IMPLIED LIMITED WARRANTY LASTS, SO THE EXCLUSIONS MAY NOT APPLY TO A
PARTICULAR PURCHASER. NOTWITHSTANDING ANYTHING HEREIN TO THE CONTRARY, SÉURA’S
MAXIMUM AGGREGATE LIABILITY RELATED TO ANY WARRANTY CLAIM OR WITH RESPECT TO
A PRODUCT SHALL NOT EXCEED THE THEN CURRENT SÉURA WHOLESALE PRICE OF THE
SPECIFIC PRODUCT FROM WHICH THE CLAIM DERIVES.
NOTICE OF ANY WARRANTY CLAIM MUST BE RECEIVED BY SÉURA, IN WRITING, PRIOR TO
THE EXPIRATION OF THE APPLICABLE WARRANTY PERIOD SET FORTH ABOVE. THE PRODUCT
WARRANTY APPLIES ONLY FOR THE PERIODS SET FORTH ABOVE.
Warranty Procedure.
A warranty claimant must contact Séura at 920-857-9069 for a diagnostic.
Please have your Product receipt available. At that time, Séura will provide technical support
over the phone to attempt to fix the problem. If unsuccessful, a Séura Representative will
determine if the Product will be serviced onsite, replaced, or returned to Séura’s factory in
Green Bay, Wisconsin for repair. If Séura determines that the Product is not covered under
the warranty or damaged in shipping, Séura will notify and inform the purchaser of service
alternatives that are available on a fee basis.
Toll-Free Technical Support:
Please call 1-800-957-3872 to speak with a Séura Technical
Support Representative. Séura Representatives are available Monday-Friday, 8:00am-4:30pm
Central Time.
Onsite Service:
If Technical Support determines the problem may be fixed onsite, a Séura
service agent will be scheduled within 24 hours to service the unit. A Séura representative
will work with the customer to schedule a convenient time for onsite service. Parts may
be sent to the customer’s location. Onsite service is available in the United States during
normal business hours Monday – Friday, unless other special circumstances exist and special
arrangements are made.
Factory Service:
If Technical Support determines the Product must be sent back to Séura’s
factory for repair, the customer must follow return instructions below. Séura will ship the
repaired Product to the authorized reseller, installer or customer’s address. This warranty
does not cover removal or installation costs of Products.
Advanced Replacement:
If Technical Support determines the Product must be replaced,
Séura will ship a new Product to the authorized reseller, installer or customer’s address.
The customer must follow return instructions below to send the damaged Product back to
Séura’s factory. Credit card information will be collected before shipment of the replacement
Product. If Séura does not receive the original Product back within thirty (30) days of shipping
the replacement Product, the credit card on file will be charged at full MSRP. This warranty
does not cover removal or installation costs of Products.
Return Instructions:
If return is necessary, Séura will issue a return goods authorization
(RGA) number and, if applicable, specific return and shipping instructions. A Product will
only be accepted for warranty claims if returned and shipped to Séura in the Product’s
original packaging materials. If original packaging is not available, please contact Séura to
receive authorized replacement packaging. Packages not bearing the issued returned goods
authorization (RGA) number will not be accepted by Séura and will be returned to sender.
In addition to the Product, the package must include the warranty claimant’s original sales
receipt for the purchase of the Product. All Product returns shall be received by Séura, at 1230
Ontario Road; Green Bay, WI 54311 with freight prepaid by the warranty claimant. Séura shall
not be responsible for, and the warranty claimant assumes and retains all such responsibility,
any damage or loss to or of the Product during shipment to and from Séura as the result of
a warranty claim.
Exclusive Remedy.
This Limited Warranty sets forth the exclusive remedies of a warranty
claimant, and the exclusive liabilities and obligations of Séura, with respect to allegations of
a defective Product.
19163121.3
The Bluetooth
®
word mark and logos are registered trademarks owned by the Bluetooth SIG, Inc. and
any use of such marks by Séura is under license. Other trademarks and trade names are those of their
respective owners.
Publish date: September 07, 2019. Information is subject to change without notice.
© 2019 Séura
1230 Ontario Road Green Bay, Wisconsin 54311
1-800-957-3872 [email protected]
www.seura.com
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