18
Challenge
Possible Solution
Will Not Power Up
• Make sure to check that the AC power cable is connected to an outlet and the TV
• Make sure that the power outlet is receiving power
• Try pressing
POWER
button on the TV to make sure the problem is not the remote.
If the TV turns on, refer to ‘Remote control does not work’ troubleshooting guide.
Remote Control
Not Working
• Make sure that there is known working batteries in the remote and in the correct polarity
• Make sure there are no obstacles in between the IR receiver and the remote (ex. sunlight or tape)
• Try pointing the remote directly at the TV from 5 feet away.
Signal Issue
• Check cable connections to ensure they are connected.
• Plug the video source directly into the display which will remove any potential issues associated with an extender or
matrix switch device. (if applicable)
• Replace cables with known working cables.
• Make sure the connected devices are powered ON.
• Make sure that the TV’s source is on the correct
INPUT.
• Power cycle the video source device by unplugging the device and plugging the device back in.
No Sound/Poor Sound
External Sound System
• Make sure your cables are connected properly
•
Make sure the TV is not on MUTE / turn up the volume.
• Make sure the Digital Audio Settings within the TV is not set to
OFF
• Test the external sound system with another device to ensure that it is working.
NOTE: This TV does not include speakers. An external audio solution is required.
For additional technical support, please contact Séura at
1-800-957-3872
during regular business hours: M-F 8:00 am - 4:30 pm, Central Time.
Troubleshooting
Control and Integration
If the product is not working properly, please check the following troubleshooting solutions before you contact customer service:
For complete control documentation, please visit www.seura.com/download-center
For additional technical support, please contact Séura at
1-800-957-3872
during regular business hours:
M-F 8:00 am - 4:30 pm, Central Time.
