79
Chapter 11 Troubleshooting
Problem
Cause
Solution
When pressing the
power button, the
CRUISE does not turn
on.
Critically low battery
level or the battery is
completely discharged.
Fully charge the battery or
replace the battery.
Press time is too short
Keep the power button down
for 3 seconds.
The battery may not be
seated properly.
Insert the battery properly.
System crash.
Perform a soft reset.
The
rechargeable
battery did not charge.
Battery failed.
Replace the battery.
Battery temperature is too
high or low.
Put the battery at room
temperature.
No sound.
Volume setting is low or
turned off.
Adjust the volume.
The CRUISE turns off.
The CRUISE is inactive
The display turns off after
a period of inactivity. Set
this period of from 15
seconds to 30 minutes, or
never go into sleep.
The battery is depleted.
Charge or replace the battery.
The CRUISE does not
decode with reading
barcode.
Scanning application is not
turned on.
Turn on a scanning application
of the CRUISE.
On the barcode settings or
application
settings
interface.
Set the scan application to
the scan interface, or hide
the scan application.
Unreadable barcode.
Ensure the symbol is not
defaced.
The
barcode
decoding
function is not enabled.
Enter barcode settings and
enable the corresponding
decoding function.
The
CRUISE
is
not
programmed
for
this
barcode.
Distance
between
exit
window and barcode is out
of range.
Place the CRUISE within proper
scanning range.
