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8.0 Returning products for repair
Please contact a Setra application engineer (800-257-3872, 978-263-1400) before returning unit for repair to review
information relative to your application. Many times only minor field adjustments may be necessary. When returning a
product to Setra, the material should be carefully packaged and shipped prepaid to:
Setra Systems, Inc.
159 Swanson Road
Boxborough, MA 01719-1304
Attn: Repair Department
To ensure prompt handling, please supply the following information and include it inside the package or returned material:
• Name and phone number of person to contact.
• Shipping and billing instructions.
• Full description of the malfunctions.
• Identify any hazardous material used with the product.
NOTES:
Please remove any pressure fittings and plumbing that you have installed and enclose any required mating electrical
connectors and wiring diagrams.
Allow approximately 3 weeks after receipt at Setra for the repair and return of the unit. Non-warranty repairs will not be
made without customer approval and a purchase order to cover repair chargers.
Calibration Services
Setra maintains a complete calibrations facility that is traceable to the National Institute of Standards and Technology
(NIST). If you would like to recalibrate or recertify your Setra pressure transducers or transmitters, please call our Repair
Department at 800-257-3872 (978-263-1400) for scheduling.
9.0 Limited warranty & limitation of repair
SETRA warrants its products to be free from defects in materials and workmanship, subject to the following terms and
conditions: Without charge, SETRA will repair or replace products found to be defective in materials or workmanship within
the warranty period; provided that:
a) the product has not been subjected to abuse, neglect, accident, incorrect wiring not our own, improper installation
or servicing , or use in violation of instructions furnished by SETRA;
b) the product has not been repaired or altered by anyone except SETRA or its authorized service agencies;
c) the serial number or date code has not been removed, defaced, or otherwise changed; and
d) examination discloses, in the judgment of SETRA, the defect in materials or workmanship developed under normal
installation, use and service;
e) SETRA is notified in advance of and the product is returned to SETRA transportation prepaid.
Unless otherwise specified in a manual or warranty card, or agreed to in a writing signed by a SETRA officer, SETRA
pressure and acceleration products shall be warranted for one year from date of sale.
The foregoing warranty is in lieu of all warranties, express, implied or statutory, including but not limited to, any implied
warranty of merchantability for a particular purpose.
SETRA’s liability for breach of warranty is limited to repair or replacement, or if the goods cannot be repaired or replaced, to
a refund of the purchase price.
SETRA’s liability for all other breaches is limited to a refund of the purchase price. In no instance shall SETRA be liable for
incidental or consequential damages arising from a breach of warranty, or from the use or installation of its products.
No representative or person is authorized to give any warranty other than as set out above or to assume for SETRA any
other liability in connection with the sale of its products.
For all CE technical questions, contact Setra Systems, USA. EU customers may contact our EU representative Hengstler
GmbH, Uhlandstr 49, 78554 Aldingen, Germany (Tel: +49-7424-890; Fax: +49-7424-89500).
