Server Products Inc.
3601 Pleasant Hill Road
Richfield, WI 53076 USA
262.628.5600
800.558.8722
262.628.5110
www.server-products.com
SAFETY GUIDELINES
According to food and safety regulations, most foods must
be stored and/or served at certain temperatures or they
could become hazardous. Check with local food and safety
regulators for specific guidelines.
Be aware of the product you are serving and the
temperature the product is required to maintain.
Server Products, Inc. can not be responsible for the
serving of potentially hazardous product.
NSF International
(National Sanitation Foundation)
lists this pump as: “Not acceptable for
dispensing potentially hazardous foods.”
Stainless steel is one of the best materials for food
serving and storage, but there are many products which
can corrode it. If you notice corrosion beginning on
any stainless steel surface, you may need to change
the cleansing agent, sanitizing agent, or the cleaning
procedures you are using.
•
Products containing: acids, alkalines, chlorine,
or salt can corrode stainless steel.
•
Sauerkraut and Au Jus sauces corrode stainless steel.
Server Products, Inc. regrets that we can not honor
Warranty claims on stainless steel parts that have
been affected by sauerkraut
or Aus Jus.
GENERAL SERVICE, REPAIR, OR
RETURNS
Before sending any item to Server Products for service,
repair, or return, contact Server Products customer service
to request a
Return Authorization Number.
Merchandise must be sent to Server Products with this
number.
Merchandise being returned for credit must be in new and
unused condition and not more than 90 days old and will
be subject to a 20% (percent) restocking charge.
Electrical parts (thermostats, heating elements etc.)
are not returnable.
Server Products maintains a fully staffed service
department with highly skilled factory trained personnel.
Service is extremely prompt. Under normal circumstances,
a repaired unit is shipped out the day after it is received.
Labor charges are reasonable.
SERVICE
Contact dealer or Server Products Inc.
customer service department for the following:
ORDERING REPLACEMENT PARTS
Be prepared to give this information:
•
MODEL Letters/Name/Numbers
•
Part Numbers- P/N
•
Series Numbers/Letters
•
Part Description
This information and other important data is stamped on
the lid or cylinder of pumps or on the bottom or back side
of every unit.
SERVER PRODUCTS
LIMITED WARRANTY
All Server Products equipment is backed by a two-year
limited Warranty against defects in materials and
workmanship. For complete Warranty information go to:
www.server-products.com
SCOPE OF Warranty:
Server Products Inc. (“Server Products”) warrants that,
for a period of two (2) years from the date of purchase
(the “Warranty Period”), the equipment manufactured by
it will be free from defects in workmanship and materials
provided the equipment is used in the manner and in the
environment for which they were manufactured.
DISCLAIMERS AND LIMITATIONS:
Other than as set forth above, Server Products specifically
disclaims all express and implied warranties, including but
not limited to, warranties of merchantability and/or fitness
for a particular purpose or use.
This Warranty does not extend to repairs or alterations
undertaken without the prior written consent of
Server Products or for goods that are misused, abused
or neglected or if the goods are not properly stored,
maintained, installed or operated.
Server Products shall not be liable for incidental, special,
indirect, exemplary, punitive or consequential damages
resulting from the use of the good or arising out of any
breach of this Warranty; including but not limited to
damage to property or loss of profits or revenue.
CLAIMS ADMINISTRATION:
All Warranty claims must be made by calling our customer
service department for a return authorization during the
Warranty Period and any alleged defective unit must
be returned to Server Products factory, freight prepaid.
Upon receipt of any defective unit, Server Products, at its
option, may either: (i) replace any equipment proved to
be defective, (ii) remedy or repair such defect or
(iii) refund the purchase price of the defective equipment
in the form of a credit applicable to future purchases.
Server Products obligation and Buyer’s sole remedy will
be limited to these options. In the case of units or parts
purchased by Server Products from a third-party supplier:
Server Products’ obligation and Buyer’s sole remedy
against Server Products or Server Products’s suppliers shall
not exceed the settlement which Server Products is able to
obtain from its supplier.
TROUBLESHOOTING
PROBLEMS WITH PUMP OPERATION AND/OR FLOW:
•
Clean pump.
PUMP DISPENSES LITTLE OR NO PRODUCT.
•
Product may be too stiff or contain a solid that
will not pass through pump.
PORTION CONTROL IS NOT CONSISTENT.
•
Inspect gaging collar for any damage and/or
proper installation.
PUMP PLUNGER DOES NOT RETURN TO TOP OF STROKE
AFTER DISPENSING PRODUCT.
•
Inspect spring for any damage; bent or
broken. Replace spring if necessary.
PUMP DRIPS.
•
Clean discharge tube with supplied cleaning
brushes.
•
Ensure product is not being heated by any
external source(s) causing product to expand
and drip from pump.
OPTIONAL ATTACHING PUMP TO PRODUCT POUCH:
1
SET PRODUCT POUCH FLAT ON COUNTERTOP WITH
CONNECTOR CIRCLE FACING UP.
2
ALIGN PUMP, WITH PIERCING FITMENT VALVE BODY,
DIRECTLY OVER PRODUCT POUCH CONNECTOR
CIRCLE.
3
PRESS PUMP DOWN TO PIERCE DIRECTLY THROUGH
FILM IN PRODUCT POUCH FITMENT CIRCLE.
•
PUMP WILL CONNECT AND “SNAP” SECURELY INTO
PRODUCT POUCH.
4
INSTALL PUMP AND PRODUCT POUCH TOGETHER
INTO UNIT OR FOUNTAIN JAR.
•
HOLD PUMP WITH PRODUCT POUCH WRAPPED UP
AROUND BOTH SIDES OF PUMP TO INSTALL INTO
UNIT OR JAR.
