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Chapter 7
Troubleshooting
This chapter covers the most likely problems and their solutions.
Overview
This chapter covers some common problems that may be encountered while using the Wireless
HD IP Camera and some possible solutions to them. If you follow the suggested steps and the
Wireless HD IP Camera still does not function properly, contact your dealer for further advice.
Problems
Problem 1:
I can't connect to the Wireless HD IP Camera with my Web Browser
to configure it.
Solution 1:
It is possible that your PC's IP address is not compatible with the IP
address of the Wireless HD IP Camera.
Problem 2
When I try to connect to the Wireless HD IP Camera, I get prompted
for a user name and password.
Solution 2
You SHOULD be prompted for a user name and password if trying to
access the
Administration
menu.
Enter the
Administrator ID
and
Administrator Password
set on the
Maintenance
screen.
If you are just trying to view Video, the User Name/Password prompt
indicates that the Administrator has restricted access to specified users.
Ask the Administrator for your User Name and Password.
Problem 3
I can't connect to the Wireless HD IP Camera using a Wireless
connection.
Solution 3
1) If a LAN cable is connected to the LAN port, the Wireless interface is
disabled. Only one interface can be active.
2) Check that your PC and the Wireless HD IP Camera have compatible
Wireless settings.
•
Mode (Infrastructure or Ad-hoc) must be correct.
•
ESSID must match.
•
WEP settings must match.
•
In Ad-hoc mode, the Channel should match, although this is often not
required.
Problem 4
Video quality may suddenly deteriorate.
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