CHAPTER 1. INTRODUCTION
1.1.4 Support
For first-line support please contact your AsteRx SB ProDirect dealer.
Additional documentation can be found in the following manuals:
•
The AsteRx SB ProDirect Reference Guide
(available from the Support section of
the Septentrio website) includes information on the receiver operation, the full list of
receiver commands and a description of the format and contents of all SBF (Septentrio
Binary Format) blocks.
•
The RxTools Manual
covers the RxTools software suite, including RxControl and
RxLogger.
•
The Knowledge Base
on the Septentrio website contains a large number of articles
and appliÃğation notes which cover a wide array of technical and less technical topics.
The Knowledge Base is part of Septentrio
’
s Support Portal which can be accessed
through the support section of the Septentrio website (see below).
The Septentrio website has a dedicated Support section
(http://www.septentrio.com/support), where the User Manual, the Firmware Reference
Guide and the latest o
ffi
cially supported Firmware version are readily available for download.
In case the AsteRx SB ProDirect does not behave as expected and you need to contact
Septentrio
’
s Technical Support department, you should attach a short SBF log
fi
le containing
the support blocks and a Diagnostic Report of the receiver.
http://www.septentrio.com
Headquarters
Septentrio NV
Phone: +32 16 300 800
Greenhill Campus
Fax: +32 16 221 640
Interleuvenlaan 15i,
3001 Leuven,
Belgium
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