Before you ask for maintenance, please check according to the table below.
Please send it to repair in case of the following:
1. If the operation is abnormal or the machine does not operate, and the above
method is invalid;
2. Substances or water from the outside have entered and abnormal operation
has occurred.
Problems
encountered
Reasons
Solutions
Fault self-detection
Purifier cannot run
- It is possible that the power cord is not
plugged or poor contact with power
cord
- May not turn on the power switch
- It is possible that the filter is not
installed in place and safety switch is
not triggered
- Please connect power and
make good contact
- Please turn on the power
switch
- Please properly install the
filter and buckle the back
cover
The effect is bad to
eliminate smoke and
odor
- It is possible that the filter assembly is
not installed well
- It is possible that the filter assembly
has reached the end of life
- It is possible that the air inlet is blocked
by foreign matter
- Please properly install the
filter assembly
- Please replace the new
filter assembly
- Please remove foreign
matter from the air inlet
Filter cleaning light
does not extinguish
- It may be that the "UV" button is not
long pressed for 3 seconds after the
filter assembly is replaced.
- After cleaning the filter
assembly, long press the
"UV" button for 3 seconds
It is hard to eliminate
the odor and smoke
- It may be that the filter assembly is also
wrapped in a packaging bag
- Please remove the
packaging bag outside the
filter assembly
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