SafeScout Users Guide Page 23
Sending images and text to a cell phone
Sentinel Vision uses SMS (commonly referred to as Text
Messaging) and MMS (commonly referred to as Picture
Messaging) services from cellular carriers to send text, text and
image messages to cellular phones. These messages may come
in 10 seconds or a few minutes. Sentinel Vision cannot
guarantee the speed or reliability of these messing services
provided by the cellular carriers.
Please be aware, that the
cellular carrier's MMS gateway may limit the number of
images that can be attached to an alert email.
In order to receive text and picture messaging to a cell phone, a
special email that has your cellular phone number embedded in
its email would need to be added as a Sentinel Vision contact's
email address. This can be done in the settings modification
page for registered users at
www.sentinelvision.com
. Please
contact your cellular
phone carrier for the proper email addressing or refer to the
customer support page at
www.sentinelvision.com
for a list of
carriers and their contact information.
Below you will find a current listing of SMS and MMS email
addresses by carrier as of the time of printing of this users
guide. All addresses should be preceded by your cellular phone
number (example [email protected]):
Cell Carrier
SMS Email Address
MMS Email Address
ALLTEL
@message.alltel.com
N/A
AT&T Wireless
@mobile.att.net
@mmode.com
Cingular
@mobile.mycingular.com
@mms.mycingular.com
MetroPCS
@mymetroPCS.com
@mymetroPCS.com
Nextel
@messaging.nextel.com
N/A
Sprint
@messaging.sprintpcs.com
@pm.sprint.com
T-Mobile
@tmomail.net
@tmomail.net
Verizon
@vtext.com
@vzwpix.com
SafeScout Users Guide Page 24
Troubleshooting Guide
Problem
Solution
SafeScout monitoring unit will not
force connect.
SafeScout system will not arm or
disarm.
SafeScout system is not working.
____________________________
SafeScout is registered, but will
not communicate.
New passcode does not work.
Did you register your system? Your system
must be registered at
www.sentinelvision.com. Check to make
sure you have the correct serial number
registered.
Check to make sure the AC power cord is
attached to the SafeScout monitoring unit
and plugged in correctly at the power outlet.
Check the power outlet with a lamp or
another appliance to make sure it is working
correctly. Be sure that the outlet you are
using is not controlled by a light switch.
Check the telephone cord and connection.
Telephone line must be free to use.
____________________________________
Check the telephone cord and connection.
The telephone line must be free and
available for the SafeScout to use to dial out.
See passcode change section of the User
Guide and make sure you have pressed the
test button on the back of the SafeScout
monitoring unit to download new passcodes
to your system.
Siren does not sound.
Check to make sure that the siren is plugged
in correctly to a working AC outlet. If the
siren has been inadvertently removed, secure
it with the extended faceplate screw
provided with your SafeScout system. See
Siren section in user guide.
Make sure the siren is within 50 feet of the
Monitoring Unit.
