Sensidyne GILAIR-3, Operation & Service Manual

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— PRELIMINARY —
Gilian ®
GILAIR-3 & GILAIR-5 AIR SAMPLING SYSTEMS
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Sensidyne Document No. 800880M (Rev E)
APPENDIX D
RETURNED MATERIAL AUTHORIZATION
SERVICE OPTIONS
The Gilian Service Department offers you a variety of service options which will help increase your
user confidence while minimizing costly interruptions and maintenance costs. These options include
initial training, on-site technical assistance, and full factory repairs. Gilian has developed several
programs which will allow you to select just the right options best suited to your applications and
needs. For further information, contact the Gilian Service Department.
policy is to perform all needed repairs to restore the
instrument to its full operating condition.
Repairs are handled on a “first in - first out” basis. Your
order may be expedited if you authorize an expediting
fee. This will place your order next in line behind or-
ders currently in process.
Pack the instrument and its accessories (preferably in
their original packing) and enclose your return address,
purchase order, shipping and billing information, RMA
number, a description of the problem encountered
with your instrument and any special instructions. All
prices are subject to change without notice.
If this is the first time you are dealing directly with the
factory, you will be asked to prepay or to authorize a
COD shipment.
Send the instrument, prepaid, to:
S ENSIDYNE
16333 BAY VISTA DRIVE
CLEARWATER, FL 33760 USA
ATTENTION: Service Department
RMA #:_______________________
Gilian maintains an instrument service facility at the
factory to provide its customers with both warranty and
non-warranty repair service. Gilian assumes no liability
for service performed by personnel other than Gilian
personnel. To facilitate the repair process, please con-
tact the Gilian Service Department in advance for assis-
tance with a problem which cannot be remedied and/
or requires the return of the product to the factory. All
returned products require a Returned Material Authori-
zation (RMA) number. Gilian Service Department per-
sonnel may be reached at:
Sensidyne
16333 Bay Vista Drive
Clearwater, FL 33760 USA
727-530-3602
727-539-0550 [FAX]
All non-warranty repair orders will have a minimum fee
whether the repair is authorized or not. This fee in-
cludes handling, administration and technical expenses
for inspecting the instrument and providing an esti-
mate. However, the estimate fee is waived if the repair
is authorized.
If you wish to set a limit to the authorized repair cost,
state a “not to exceed” figure on your purchase order.
Please indicate if a price quotation is required before
authorization of the repair cost, understanding that this
invokes extra cost and handling delay. Gilian’s repair