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Sennheiser ConCPlus1, Instruction Manual

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Sennheiser ConCPlus1 Instruction Manual Download Page 38

FAQ/If a problem occurs ...

38  |  Conversation Clear Plus

Resetting the charging case

If the function of the charging case is disturbed, perform a reset.

▷

Briefly press the Reset button next to the USB socket. To do so, 
use a paper clip, for example. 
The charging case is automatically restarted (reset).

Summary of Contents for ConCPlus1

Page 1: ...Plus1 L ConCPlus1 C Instruction manual Use the search function the navigation left or the following links Start Product overview Getting started Using the earbuds FAQ If a problem occurs Specifications Sonova Consumer Hearing GmbH Am Labor 1 30900 Wedemark Germany www sennheiser hearing com Version 01 23 A01 ...

Page 2: ...st 3 94 10 cm between the product component containing the magnet earbuds and charging case and the cardiac pacemaker implanted defibrillator or other implant Keep the product accessories and packaging parts out of reach of children and pets to prevent accidents Swallowing and chok ing hazard Do not use the product in an environment that requires your spe cial attention e g in traffic Especially t...

Page 3: ... charging socket is free from moisture and contamination Do not heat the product rechargeable batteries above 60 C 140 F Avoid exposure to sunlight and do not throw the product rechargeable batteries into fire Switch rechargeable battery powered products off after use When not using the product rechargeable batteries for extended periods of time charge them regularly about every three months This ...

Page 4: ...Clear app you can update the firmware of the product free of charge via an Internet connection If the device on which the app is installed is connected to the Internet the following data is automatically transferred to and processed by Sonova Consumer Hearing servers in order to provide and transfer suitable firmware updates hardware identifier hardware revision number firmware version of the prod...

Page 5: ...lear Plus earbuds at www sennheiser hearing com conversationclearplus to purchase online or contact your local Sonova Consumer Hear ing partner www sennheiser hearing com service support Earbud L for left ear model ConCPlus1 L and Earbud R for right ear model ConCPlus1 R Charging case model ConCPlus1 C with built in rechargeable battery for the earbuds USB charging cable with USB C and USB A conne...

Page 6: ... charging compartments 7 Changeable ear fins for a secure fit of the earbuds in the ears Marking for the alignment of the ear adapters Charging contacts Built in rechargeable battery Multi function button short and long press double tap Status LED Changeable silicone ear adapters Right earbud R ConCPlus1 R ConCPlus1 L 1 8 A 8 4 5 5 4 2 2 3 3 6 6 0 2 2 0 9 9 7 7 ...

Page 7: ...ers Charging compartment for the right earbud R USB C socket for charging the rechargeable batteries Reset button Built in rechargeable battery for charging the earbuds on the go Charging contacts LED display displays the charging process charge status of the rechargeable battery of the charging case Type plate C H B D C F E I J G ...

Page 8: ...en or close the lid of the charging case the LED display of the charging case displays the bat tery charge status for 15 seconds LED Status flashes red charging case is being charged charge status 10 flashes green charging case is being charged charge status 10 lights up green charging case is fully charged lights up red charging error battery error 35 LED Status flashes red for 15 sec charge stat...

Page 9: ...arging case at least 30 minutes until the LED display lights up again 14 LED Meaning the earbuds flashes blue are in Bluetooth pairing mode pair ing for Bluetooth and e g for the Sennheiser TV Connector transmitter lights up blue for 5 seconds pairing process successful LED Meaning the earbuds lights up green earbuds are fully charged flashes green earbuds are being charged via the rechargeable ba...

Page 10: ... woken up and the rechargeable batteries are being charged The earbuds are now ready for use 2 Selecting suitable ear adapters and ear fins for optimum fit of the earbuds The perceived sound quality including bass performance the best possible noise cancellation the best voice quality for phone calls and a secure hold of the earbuds in the ear depends to a large extent on the correct fit of the ea...

Page 11: ...of the earbud The correct alignment of the ear adapters ensures proper func tion of the earbuds and the best sound quality Assign the right earbud to your right ear and the left earbud to your left ear Insert the earbuds at a slight angle into the ears and twist them slightly into the ear canal so that they sit comfortably and snugly in the ear canal and auricle 21 3 Connecting the earbuds to a Bl...

Page 12: ...ation Clear app you require a Sennhe iser account Follow the instructions in the Conversation Clear app to establish a connection between the app and your earbuds After installation the Conversation Clear app will help you create your individual sound profile 5 Adjusting your individual volume and sound clarity settings with the Conversation Clear app After the initial login the Conversation Clear...

Page 13: ...e earbuds and the charging case for a complete charging cycle without interruption before using for the first time We recommend using the supplied USB cable and a compatible standard USB power supply for charging the earbuds When a USB cable connected to a power source is also connected to the charging case the rechargeable battery of the charging case is being charged When the earbuds are inserte...

Page 14: ...Make sure that the USB power source is connected to the power supply system The rechargeable batteries of the earbuds and the charging case are being charged If no earbuds are inserted into the charging case only the rechargeable battery of the charging case is being charged The LED display of the charging case displays the charge status LED Status flashes red charging case is being charged charge...

Page 15: ...process is called pairing In addition you have to establish a connection between the earbuds and the Sennheiser Conversation Clear app 18 If operation differs from the steps mentioned also refer to the instruction manual of the Bluetooth device you are using The LEDs of the earbuds flash blue as long as the pairing pro cess is not completed and there is no connection to the Con versation Clear app...

Page 16: ...devices used The earbuds can save the connec tion profiles of up to 8 Bluetooth devices with which they have been paired Audio playback is only possible from one device at a time If you pair the earbuds with the ninth Bluetooth device the saved connection profile of the least used Bluetooth device will be over written If you want to re establish a connection with the overwritten Bluetooth device y...

Page 17: ...rom the list of found Bluetooth devices select ConCPlus1 If necessary enter the default pin code 0000 If pairing was successful you hear a melody and the LEDs of the earbuds light up blue for 5 seconds Disconnecting the earbuds from a Bluetooth device Via the menu of your Bluetooth device disconnect the connection to the earbuds The earbuds are disconnected from the Bluetooth device The earbuds th...

Page 18: ...Apple App Store or Google Play and install it on your smartphone Google Play Store click Apple App Store click Alternatively you can visit the following website with your smart phone www sennheiser hearing com conversationclearplus Connect your smartphone to the earbuds using Bluetooth 15 Start the Conversation Clear app Follow the instructions in the app The earbuds can only be paired with Blueto...

Page 19: ...dapters Pull the ear adapter away from the in ear sound tunnel When mounting the new ear adapter make sure that the raised line in the silicone of the ear adapter is aligned with the white marking on the support of the in ear sound tunnel of the earbud The correct alignment of the ear adapters ensures proper func tion of the earbuds and the best sound quality Mount the new ear adapter to the in ea...

Page 20: ...rophone on the top of the earbud and slip the ring over the earbud housing Make sure that the ear fin ring does not cover the microphone Make sure the ear fin ring fits neatly into the duct on the earbud housing Test which ear fin size gives you the best fit and the best wearing comfort You can choose between 2 different ear fins in size M and L The ear fin holds the earbud securely in the back of...

Page 21: ...l so that they sit comfortably and snugly in the ear canal If you are using an ear fin make sure that the fin finds support in the auricle 19 You achieve the best sound result when using both earbuds at the same time However if necessary you can also use the right or left earbud alone If you insert one earbud into the charging case during use a short interruption of playback may occur in the other...

Page 22: ...ves your individual settings for volume and sound clar ity in the sound profile After the initial setup of the earbuds you can adjust your sound pro file at any time Open the Conversation Clear app Call up your profile from the bottom bar of the app Call up the Sound Profile management Follow the instructions in the app You can disconnect the earbuds from the Conversation Clear app at any time and...

Page 23: ...the Conversa tion Clear app installed and are ready to use Switching the earbuds off The earbuds do not have to be switched off explicitly Insert the earbuds into the charging case and close the lid to switch them off When the rechargeable batteries of the earbuds are empty they are being charged 14 WARNING Danger due to high volume levels Listening at high volume levels can lead to permanent hear...

Page 24: ...el To activate functions tap the earbud frame twice lightly but clearly The functions triggered by the tap control are preset for each earbud The multi function button on the right earbud allows you to pause and resume playback or if a voice assistant is activated to deac tivate the voice assistant The multi function button on the left earbud allows you to acti vate the voice assistant on your sma...

Page 25: ... tivates the voice assistant Operation Left earbud Right earbud Short press 1x Reduces the volume of commu nication enhance ment Increases the volume of commu nication enhance ment Press for 2 sec Relax mode Clarity Boost on off Double tap Activates the voice assistant Starts pauses playback or deac tivates the voice assistant Operation Left earbud Right earbud Short press 1x Ambient sounds are be...

Page 26: ...earbud When the maximum or minimum volume is reached you hear a mel ody Operation Left earbud Right earbud Short press 1x Accepts an incoming call During a call Ambient balancing Accepts an incoming call During a call Ambient balancing Press for 2 sec Rejects the incoming call or ends an ongoing call Double tap Accepts the incoming call or ends an ongoing call Short press 1x Hold 2s Tap 2x WARNING...

Page 27: ... unusual whistling or beeping noise and to ensure proper noise cancellation do not cover the microphone openings of the active noise cancellation circuitry located on the outside of the ear cups You can adjust the active noise cancellation ANC to your needs via the Relax mode of the Conversation Clear app Note that you cannot completely deactivate the active noise cancellation ANC You can only adj...

Page 28: ...mode Open the Conversation Clear app Select the Communication mode Adjust the desired value for the speech volume To deactivate the Communication mode Start music playback or activate the Relax mode ON OFF Sound Control Relax Communication 100 Speech Volume 15 100 L R Stream ...

Page 29: ...a request To deactivte the voice assistant Double tap the right earbud housing When the voice assistant is deactivated the earbuds switch back to the last active usage mode Using the Smart Pause function The earbuds automatically detect whether they are worn in the ear or removed from the ear Music playback pauses when you take both earbuds out of your ears Earbud housing Function Left earbud Doub...

Page 30: ...o playback by reducing or increasing the amount of ambient sounds Open the Conversation Clear app Select the Stream mode Move the slider to adjust the ratio of the volume of the streamed content to the ambient volume as desired When you decrease the volume in Stream mode ambient sounds become more audible Right earbud housing Function Double tap Plays or pauses music 1 x R In Stream mode you can o...

Page 31: ...transfer the call to the earbud select ConCPlus1 as the output device on your smart phone see the instruction manual of your smartphone if neces sary Accepting rejecting ending a call If your earbuds are connected to a smartphone and you receive a call you hear a ring tone in the earbuds If you are playing music when you receive a call the music pauses until you end the call Right or left multi fu...

Page 32: ...onversation Clear app also displays the charge status of the rechargeable batteries of the earbuds and the charging case Displaying the battery charge status using the charging case When a USB cable is connected the LED display of the charging case permanently displays the charging process When no USB cable is connected to the charging case Open or close the lid of the charging case The LED displa...

Page 33: ... left Storing or transporting the earbuds in the charging case Store the earbuds in the charging case to prevent damage to the ear buds when not in use or during transport The earbuds are automat ically charged in the charging case so you always have the full bat tery life to work with Open the charging case by overcoming a slight magnetic resis tance and insert the left earbud into the left charg...

Page 34: ...rs before re attaching them to the earbuds Clean the charging contacts on the earbuds and in the charging case from time to time using e g a cotton swab If the earbuds have gotten wet Remove the ear adapters and dry the earbuds and ear adapters with a dry cloth If necessary let the earbuds and ear adapters dry at room temperature for approx 12 hours CAUTION Liquids can damage the electronics of th...

Page 35: ...ng is placed in the recess provided on the earbud housing 20 Information on the built in rechargeable battery Sonova Consumer Hearing ensures and guarantees that the rechargeable batteries perform at their optimum upon purchase of the product If upon purchase or within the warranty period you sus pect that a rechargeable battery is obviously defective or if a charging error battery error is displa...

Page 36: ...ert the earbuds into the charging case During the update you must also not take the earbuds out of the charging case Connect your earbuds to your smartphone and start the Conver sation Clear app 18 The app provides information on available firmware updates and guides you through the installation process Make sure that the batteries are fully charged before updating 14 Avoid connecting or disconnec...

Page 37: ...curs that is not listed in the FAQ section or if the prob lem cannot be solved with the proposed solutions please contact your Sonova Consumer Hearing partner for assistance To find a partner in your country search at www sennheiser hearing com service support Leaving the Bluetooth transmission range Wireless calling and streaming are only possible in the Bluetooth transmission range of your smart...

Page 38: ...ar Plus Resetting the charging case If the function of the charging case is disturbed perform a reset Briefly press the Reset button next to the USB socket To do so use a paper clip for example The charging case is automatically restarted reset ...

Page 39: ...le batteries earbuds R and L 3 7 V 70 mAh 0 3 Wh charging case 3 7 V 500 mAh 1 85 Wh Charging method via charging case USB charging via USB C socket 5 V 900 mA Operating time up to 9 hrs with rechargeable battery of the earbud up to 2 additional charging cycles with charging case s rechargeable battery Charging time of rechargeable batteries approx 5 hours for full charge 15 minutes for 1 hour of ...

Page 40: ...Plus Bluetooth Version Bluetooth 4 2 compatible class 1 Transmission frequency 2 400 MHz to 2483 5 MHz Modulation GFSK π 4 DQPSK 8DPSK Profiles A2DP HFP Output power 10 mW max Codec SBC Device name ConCPlus1 Number of active connections 2 ...

Page 41: ...s on disposal EU WEEE Directive 2012 19 EU EU Battery Directive 2006 66 EC 2013 56 EU UK WEEE Regulations 2013 UK Battery Regulations 2015 The symbol of the crossed out wheeled bin on the product the bat tery rechargeable battery if applicable and or the packaging indi cates that these products must not be disposed of with normal household waste but must be disposed of separately at the end of the...

Page 42: ...from the municipal col lection points or from your Sonova Consumer Hearing partner You can also return electrical or electronic equipment to distributors who have a take back obligation Herewith you make an important contri bution to the protection of the environment and public health Trademarks Apple iPhone the Apple logo and Siri are trademarks of Apple Inc registered in the U S and other countr...

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