Seneca MyBoat-WR, User Manual

Page: 33 / 34

33 MI005220-E
MyBoat
_WR
11 - TROUBLESHOOTING
CONTROL
UNIT
STATUS
PROBLEM
CAUSE
SOLUTION
The control
unit
in the “GSM
SEARCH”
phase
No GSM
signal
Move the control unit, wait at least 1 minute
and check that the number of GSM signal
notches on the display exceeds 1.
SIM card not
recognized or
not activated
Contact the SIM supply service
SIM card with
PIN enabled
Insert the SIM into a phone and disable the
PIN.
The control
unit remains
in the GSM
NETWORK
CON-
NECTION
phase“
SIM with data
service not yet
active
The SIM card is active and the GSM signal
is sufficient (appearance of the GSM signal
notches on the display) but does not allow
internet access.
SD card not
inserted or not
recognized.
The control unit cannot recover the data of
the telephone operators from the SD card.
Turn off the control unit and insert the SD
card correctly.
SIM active but
of an unknown
telephone
operator
Download the updated "APN.bin" file from
the Seneca website and replace the one on
the SD card.
Contact Seneca technical support.
SIM does not
support 2G
data traffic
(GPRS)
Contact the SIM supply service