Seiko DPU-S245-00A-E User Manual Download Page 43

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10 TROUBLESHOOTING

Check the following points before you make a request for repair.

The power does not turn on.

· Is specified AC adapter or battery pack being used ?

· Are the AC cable and AC adapter connected correctly ?

· Is the AC adapter connected to the printer correctly ?

· Is the battery pack sufficiently recharged?

The printer does not print.

· Is the interface cable connected correctly ?

· Is the specifications of interface cable conformed to its specifications of the User’s

Guide being used ?

· Are the communication method and the function setting of the printer correct?

· Is the Bluetooth or IrDA communication status good ?

· Are the communication conditions for the printer and the host device correct ?

· Is specified paper being used ? Is the paper orientation (surface/back) correct ?

The ERROR lamp lights or the POWER lamp blinks.

· See the Lamp Display on page 15.

· Is the printer function setting correct ?

The battery pack cannot be installed.

· Is the battery pack correctly oriented ?

· Is the correct battery pack being used ?

The battery runs out soon even if recharged.

· Has the battery been recharged correctly ?

· If the battery pack is recharged correctly, but does not last for a long time, it is almost

dead. Replace it with a new one.

Summary of Contents for DPU-S245-00A-E

Page 1: ...USER S GUIDE Thermal Printer DPU S245 SERIES Read this user s guide carefully before using the printer Keep this user s guide in a place where it can be accessed quickly Seiko Instruments Inc ...

Page 2: ...luetooth SIG Inc IrDA Protocol Stack μDeepCore r 1 1 c ITX E Globaledge Corp All Rights Reserved All other trademarks are the properties of their respective companies This product complies with EU RoHS Directive 2002 95 EC For use in Turkey Complies with Electrical and Electronic Equipment Directive Türkiye deki Kullanıcılar için EEE Yönetmeliğine Uygundur Applicable EC Directive and Standards Pro...

Page 3: ...r PW 0904 W2 E Directive Title 2004 108 EC EC Electromagnetic Compatibility Directive 2006 95 EC EC Low Voltage Directive Standards EN 55022 EN 61000 3 2 EN 61000 3 3 EN 55024 EN 60950 1 Product Battery Charger PWC L07A1 W1 E Directive Title 2004 108 EC EC Electromagnetic Compatibility Directive 2006 95 EC EC Low Voltage Directive Standards EN 55022 EN 61000 3 2 EN 61000 3 3 EN 55024 EN 60950 1 ...

Page 4: ...to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected C...

Page 5: ...ance statement Operation is subject to the following two conditions 1 this device may not cause interference and 2 this device must accept any interference including interference that may cause undesired operation of the device ...

Page 6: ...r Keep this user s guide in a place where it can be accessed quickly For more detailed technical information on this printer refer to the DPU S245 SERIES THERMAL PRINTER TECHNICAL REFERENCE The User s Guide consists of the following sections SAFETY PRECAUTIONS 2 OPERATING PRECAUTIONS 9 1 PREPARATION 12 2 EACH PART OF PRINTER 13 3 POWER CONNECTION 16 4 PAPER SETTING 19 5 TEST PRINTING 20 6 FUNCTION...

Page 7: ...sonal injury or death CAUTION Failure to follow the guidelines marked with this symbol could result in minor personal injury or product and or peripheral damage Symbol Examples The symbol indicates caution including danger and warning The example on the left indicates warning or caution The symbol indicates prohibition The example on the left means prohibition of disassembling The symbol indicates...

Page 8: ...ng so may cause fire or electric shock Please contact your vender to repair the products DO NOT insert any foreign objects such as a piece of metal or any liquid in the internal parts or slot of the printer Doing so may cause fire or electric shock DO NOT disassemble or remodel the printer DO NOT REPAIR THE PRINTER YOURSELF Doing so may cause fire a failure or other accidents DO NOT use an AC adap...

Page 9: ...attery charger away from dust and metallic materials If not it might cause fire or electric shock Plug the AC adapter and the AC plug of the battery charger completely If not it might cause fire or electric shock DO NOT destroy the AC adapter the AC cable or plug of the battery charger Moreover DO NOT bend pull or twist the AC cable forcibly or place heavy object on the cable Doing so may cause fi...

Page 10: ...ure or injury Places of direct sunlight or high temperature Places of extreme humidity or any place where it can possibly be splashed by any liquids Places with strong vibration or is inclined DO NOT cover the printer with any clothes Doing so may cause fire or a failure NEVER touch the thermal head immediately after printing because it becomes very hot Make sure that the thermal head is cool befo...

Page 11: ...o may cause injury For Model PWC L07A1 W1 E CAUTION CHARGE ONLY WITH LITHIUM ION RECHARGEABLE BATTERY TYPE BP L0715 A1 E OTHER TYPES OF BATTERIES MAY BURST CAUSING INJURY TO PERSONS AND DAMAGE RISK OF FIRE AND ELECTRIC SHOCK DRY LOCATION For North American Use only CSA UL Certified power supply cord set Polarized Type SPT 2 or heavier minimum No 18 AWG copper rated 125 or 250 V minimum 1 A minimum...

Page 12: ...kage explosion overheating or fire leading to fire or injury DO NOT charge the battery pack except by specified battery charger Doing so may cause liquid leakage explosion overheating or fire leading to fire or injury DO NOT touch the metallic area of the battery pack to avoid shortcircuiting Doing so may cause overheating fire or electric shock leading to fire or injury DO NOT throw the battery p...

Page 13: ...y cause electric shock or a failure CAUTION If liquid inside the battery pack reaches the eyes immediately wash it away with clean water and take a physician s medical treatment If not the eyesight might be damaged Keep the battery pack away from children If not it might cause injury DO NOT subject the battery pack to the following places as it may lead to liquid leakage explosion overheating or f...

Page 14: ...during printing DO NOT remove or reinstall the interface cable during printing or transmission DO NOT touch the connectors of the interface cable during printing Switch the power off when not in use Clean the printer using soft lint free cloth DO NOT use alcohol or other solvent Before use always clean the terminals using a dry soft lint free cloth If the terminals are dirty it may not be possible...

Page 15: ...his problem occurs disconnect the USB connector that is connected to the host device and wait few seconds before connect it again Use the paper cutter of the metal side if using the thermal paper 80μm or thicker as shown below TL69KS LH KIP370 and KIP470 Thermal Paper Handling Store the thermal paper in a cool dry and dark place DO NOT rub the paper with hard objects DO NOT leave the paper near or...

Page 16: ...ut this User s Guide to denote items of caution and items to remember NOTE Operation Precautions This box contains items that when not followed may lead to a malfunction or to a deterioration of performance HINT Items To Remember This box contains helpful hints to remember when using the printer ...

Page 17: ...The AC adapter and the battery charger is not bundled with an AC cable Be sure to purchase our specified options Refer to 11 SPECIFICATIONS for using the options in the countries which have complied with regulations Printer Specified Battery pack Specified AC adapter Specified AC cable Specified Battery charger Specified Interface cable USB Specified Interface cable Serial Printer User s Guide SAF...

Page 18: ...inter feeds a small amount of thermal paper by pressing this switch once and the switch is held down the thermal paper is fed continuously 3 POWER lamp The POWER lamp lights when the printer turns on See the Lamp Display on the next page for details 4 ERROR lamp The ERROR lamp lights when something is wrong with the printer See the Lamp Display on the next page for details 5 Infrared transmitter r...

Page 19: ...er mark 10 Paper cover open button The button that is used as opening the paper cover when setting the thermal paper 11 Paper cover The platen roller is released from the thermal paper after opening this cover Open this cover to replace the thermal paper or to clean the thermal head 12 Platen roller The platen roller brings the paper in contact with the thermal head The platen roller is turned to ...

Page 20: ...link Paper cover open On Blink twice Battery low power failure Blink On Thermal head temperature error Blink twice On Recharging Blink Off Function setting mode Off On Function setting mode shifting Blink Blink FLASH memory accessing Short blink Short blink Hardware error Off Blink Display Pattern On Off Items Pattern Blink Short blink Blink twice ...

Page 21: ...NOTE Before installing or removing the battery pack turn the printer off If the printer is not used for a long time remove the battery pack from the printer Installing the battery pack 1 Remove the battery cover 2 Insert the battery pack so that the printer connection terminal contacts the connection terminal of the battery pack Insert the battery pack in the direction of the arrow Removing the ba...

Page 22: ...ndition of low temperature operation time of the printer is shorter than average Even if the battery pack is not used its performance will deteriorate with time If the Auto Power Off is Enabled the printer turns off automatically when it is not operated for 30 minutes to save the battery See Section 6 Function Setting for details on settings ...

Page 23: ...C cable to an electric outlet NOTE Before installing or removing the AC adapter turn the printer off If the printer is not used for a long time unplug the AC cable from the outlet HINT If the Auto Activation by AC is enabled the printer turns on automatically when the AC cable of the AC adapter inserts to the outlet See Section 6 Function Setting for details on settings 1 2 3 ...

Page 24: ...When using the marked paper roll press the FEED switch once to feed the paper roll to the home position after setting the marked paper roll into the paper holder NOTE DO NOT block the paper outlet or hold the thermal paper that is being loaded Otherwise it may cause a paper jam DO NOT touch the platen roller or the printer gear If doing so this may result in poor print quality or malfunction of th...

Page 25: ...in the printer and the printer is turned off If the thermal paper is not set set the thermal paper as instructed in Section 4 Paper Setting and turn the printer off 2 Press the POWER and FEED switches at the same time When the POWER lamp lights release the POWER switch then the FEED switch 3 Several dozens of lines of text are printed DPU S245 Ver Copyright C SII 4 After test printing the printer ...

Page 26: ...n the function setting mode to set functions with switches To enter the function setting mode do as follows 1 Make sure that the thermal paper is set in the printer and the printer is turned off If the thermal paper is not set set the thermal paper as described in Section 4 Paper Setting and then turn the printer off HINT If an error occurs in the function setting mode the POWER and ERROR lamps bl...

Page 27: ...HINT If the POWER switch pressed the printer exits the function setting mode and turns the power off If you do not press any switch within 30 seconds after a message is printed the printer turns off The printer is now in the function setting mode You can set functions by pressing switches Changing Settings In the function setting mode initialize or modify the function settings To set the settings ...

Page 28: ...n Operation 1 SWDIP switch selection If pressing the FEED switch when the message shown at the following is printed the function setting mode goes to operation 2 If pressing the POWER switch instead of the FEED switch the details of the printed SWDIP switch SWDIP switch 1 are not changed and the next SWDIP switch is selected operation 1 DIP Switch setting mode DIP SW 1 Change Setting Yes Feed SW N...

Page 29: ...e is printed DIP SW 1 Save Setting Yes Feed SW No Power SW When the FEED switch is pressed the message shown at the following is printed and the setting is saved DIP SW 1 Saved When pressing the POWER switch instead of the FEED switch the message shown at the following is printed and the setting is not changed DIP SW 1 Not Changed After this operation the function setting mode goes to the next SWD...

Page 30: ...ets SWDIP switch 1 again DIP Switch setting mode Continue Feed SW Quit Power SW If pressing the POWER switch the message shown at the following is printed The printer leaves the function setting mode and turns it off The function setting is now completed Setting Mode Finished HINT The settings can be confirmed by performing test printing after the function setting ...

Page 31: ... 0 None 1 Even 1 8 bits 1 4 Bit length 0 7 bits 1 3 0 0 0 0 1 1 1 1 1 2 0 0 1 1 0 0 1 1 1 1 Baud Rate bps 0 1200 1 2400 0 4800 1 9600 0 19200 1 38400 0 57600 1 115200 1 This setting is enabled only when Serial is selected as the communication mode with SWDIP switch 2 When BHT Ir is selected as the communication mode with SWDIP switch 2 the baud rate is set to 2400 bps automatically 1 1 ...

Page 32: ...2 6 Font Size 0 16 dots 1 Disable 2 5 Auto Power Off 0 Enable 1 ANK 2 4 Character Set 0 IBM Compatible 2 3 Reserved 1 Fixed to 1 2 2 0 0 1 1 2 1 Data Input Mode 0 BHT Ir USB 1 Serial USB 0 IrDA USB 1 Bluetooth USB 1 1 Bluetooth supporting model only Bluetooth supporting model is shipped with this setting Bluetooth USB at factory shipment ...

Page 33: ... KT55F20 0 F5041 1 KF50 1 1 1 1 0 0 0 0 0 0 0 0 0 0 1 1 3 1 Paper Select 1 3 0 AP50KS D 1 KRP440 0 AP50KS FZ 1 P5045 1 See Section 12 OPTIONS AND CONSUMABLE PARTS for details of papers 2 For details see DPU S245 SERIES THERMAL PRINTER TECHNICAL REFERENCE 3 If too much energy is applied to the thermal head it would shorten its life span and cause the paper feed problem Set an accurate thermal paper...

Page 34: ...oximately 5 mm just before printing process after operations such as the power on resetting FEED switch or page feed If the function sets to Enable be sure to send printing pattern that is longer than 5 mm 2 This setting is enabled only the Bluetooth supporting model Generally select Bluetooth baud rate to 230400bps 3 If this setting is enabled the printer turns on automatically when the AC cable ...

Page 35: ...ble is required to perform serial or USB communication See Section 11 SPECIFICATIONS for details of interface specifications The communication speed might be reduced depending on data processing by software as well as print type and size NOTE Bluetooth unsupporting model does not support wireless communication via Bluetooth but only wireless communication via IrDA HINT As soon as the USB interface...

Page 36: ...r 4 Verify that the data is printed correctly 5 The serial interface cable connector has a lock To remove the cable pull it out while holding the lock Pulling the connecter by force may cause connector damaged NOTE When connecting or disconnecting the interface cable hold the connector not the cable DO NOT connect the serial and USB interface cable at the same time If doing so the USB communicatio...

Page 37: ...wn in the figure 4 Check communication status from the host device 5 Send data from the host device to the printer Verify that the printer prints it correctly NOTE The host device must conform to IrDA Ver 1 2 or BHT Ir protocol HINT The positions shown in the figure are for reference The best positions depend on the model and environmental conditions Keep the host device and the infrared transmitt...

Page 38: ...ING The printer may affect medical or other electronic devices Obtain information and data concerning influence due to radio interference from the respective manufacturers or dealers When using the printer in medical institutions follow their guidelines POWER OFF the printer in an airplane for safety DO NOT use the printer in any area or district where its use is prohibited HINT The distance of co...

Page 39: ...Turn the printer off 2 Install the battery pack in the printer 3 Connect the AC adapter to the printer 4 Plug the AC plug of the AC cable to the outlet 5 Turn the printer on After initialization the POWER lamp starts blinking after lighting recharging begins 6 The POWER lamp will continue to blink during recharging When recharging is complete the POWER lamp lights continuously At this time when th...

Page 40: ...urns on automatically when the AC cable of the AC adapter inserts to the outlet See Section 6 Function Setting for details on settings Recharging with Specified Battery Charger 1 Connect the AC cable to the battery charger 2 Plug the AC plug of the AC cable to the outlet 3 Install a battery pack in the battery charger Make sure that electrodes of the battery pack contact the terminals of the metal...

Page 41: ... any metal object into contact with the metal terminal Unplug the battery charger from the outlet after using Remove the recharged battery pack from the battery charger within 24 hours HINT The battery pack should be recharged at 32 to 95 F 0 to 35 C for optimum performance ...

Page 42: ...ved the battery pack from the printer 4 Open the paper cover 5 Clean the thermal head or the platen roller with a cotton swab moistened with a small amount of ethyl alcohol 4 Wait until any ethyl alcohol remaining on the thermal head and the platen roller evaporates completely then close the paper cover NOTE Clean the thermal head after it cools Wipe the thermal head with a cotton swab or other so...

Page 43: ...ation method and the function setting of the printer correct Is the Bluetooth or IrDA communication status good Are the communication conditions for the printer and the host device correct Is specified paper being used Is the paper orientation surface back correct The ERROR lamp lights or the POWER lamp blinks See the Lamp Display on page 15 Is the printer function setting correct The battery pack...

Page 44: ...etails of applicable humidity at each temperature 3 Excluding projections Specified AC Adapter Specifications Option Item Specification Model PW 0904 W2 E Input voltage 100 240 VAC 50 60 Hz Rated output 9 0 VDC 4A Operating temperature 32 to 104 F 0 to 40 C Dimensions W D H 111 52 32mm Mass Approx 280 g Excluding cable Specified Battery Pack Specifications Option Item Specification Model BP L0715 ...

Page 45: ...ed to pin 4 7 CTS I 8 RTS O 3260 8S3 HIROSE ELECTRIC CO LTD or corresponsive product USB interface Item Specification Version Ver 2 0 conformity Printer data transmission mode Bulk transfer 12M bps Connector signals Pin Signal 1 Vbus 2 D 3 D 4 NC 5 GND Mini B type Infrared interface Item Specification Version IrDAVer 1 2 conformity BHT Ir protocol conformity Bluetooth interface Item Specification ...

Page 46: ...ger Japan USA Canada EU EFTA 1 Please ask your SII sales representative if you want to operate the products in other countries than listed above 2 The compliant AC cable differs from country to country Please refer to the list below to find out which cable you need to connect in destination countries List of Specified AC cable For Specified AC Adapter PW 0904 W2 E and specified battery charger PWC...

Page 47: ...WC L07A1 W1 E Specified AC cable for specified AC adapter PW 0904 W2 E and specified battery charger For Japan CB JP04 18A E For USA Canada CB US04 18A E For EU EFTA CB CE01 18B E For United Kingdom CB UK01 20A E Specified Serial cable IFC S01 1 E Specified USB cable IFC U01 1 E The shape of the outlet differs in countries Please confirm it before using ...

Page 48: ...Use as the paper roll AP50KS FZ Jujo Thermal Use as the paper roll F5041 Mitsubishi Hi Tech Paper Use as the paper roll P5045 Mitsubishi Hi Tech Paper Use as the paper roll KT55F20 Papierfabrik August Koehler AG Use as the paper roll P300 Kanzaki Specialty Papers Use as the paper roll P350 Kanzaki Specialty Papers Use as the paper roll KIP370 Kanzaki Specialty Papers Use as the paper roll KIP470 K...

Page 49: ...mita Blvd Torrance CA 90505 USA Telephone 1 310 517 7778 Facsimile 1 310 517 8154 Seiko Instruments GmbH Siemensstrasse 9 D 63263 Neu lsenburg Germany Telephone 49 6102 297 0 Facsimile 49 6102 297 222 Seiko Instruments H K Ltd 4 5 F Wyler Center 2 200 Tai Lin Pai Road Kwai Chung N T Kowloon Hong Kong Telephone 852 2494 5160 Facsimile 852 2424 0901 Specifications are subject to change without notic...

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