Shenzhen SEI Robotics Co., Ltd.
8
7
Troubleshooting
7.1 No signal on the TV
1. Check if the HDMI cable is securely connected.
2. Check if you have selected the correct HDMI input on your HDTV.
7.2 Cannot turn on your media box.
1. Check if the power connector has completely plugged into the DC socket of
your TV.
2. Check if the power supply is stable.
7.3 The remote control does not work
1. Make sure the batteries are good and they are inserted correctly in the remote
control.
2. Make sure no objects block the path between the remote control and the signal
sensor area on the product.
3. Make sure the distance between the remote control and the box is no more
than 5 meters.
4. Make sure the remote control paired successfully.
5. Check the batteries for power, and if exhausted replace the batteries in the
remote control.
7.4 No picture or sound
1. Check if the Audio/ Video output connection from the product to TV correctly.
2. Press the MUTE button Turn TV on.
7.5 No internet
1. Check the Wi-Fi is connected successfully.
2. Check the Ethernet cable is connected correctly if you use Ethernet.
