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Telephone User Guide 

 

 

 

    

 

 

 

  

    Last amended date: 21/02/2014

4

ONT (Optical Network Terminal)

This is where the light that passes through the fibre optics on the seethelight network is 

converted into electrical signals for use by your telephone or computer. The ONT is typically 

located in an understairs cupboard (though this may vary from house to house). It has two or four 

internet ports and two telephony ports situated on the underside.

Note: 

Make sure your ONT’s power supply is plugged-in and switched on or you will not have a 

connection to the seethelight network for both telephony and internet.

The ONT has several lights located on it which tell you its status. These lights can be useful to 

help you troubleshoot any problems with your connection.

Action

*

Check power and other cables are properly 

connected

**

If flashing lasts for longer than one minute, 

check power and other cables are properly 

connected

***

Check power and other cables are properly 

connected, see section 

4. Telephone 

troubleshooting

 

for more information

Light name

Colour

Meaning

EQPT

Green

Connection OK

None

No power *

PON

Green

Connection OK

F

l

a

s

h

i

n

g

r

e

e

n

Trying to achieve a 

connection**

Red

No Connection*

MGMT

Green

Connection OK

None or 

fl

a

s

h

i

n

g

r

e

e

n

Trying to achieve 

a connection or 

disconnected*

DATA

N/A

VOICE

Green

Connection OK

F

l

a

s

h

i

n

g

r

e

e

n

A call is being made

None

No service 

connected***

IPTV

N/A

RFTV

N/A

Summary of Contents for Telephone

Page 1: ...Telephone User Guide www seethelight co uk 02920 028 710 ...

Page 2: ...10 3 7 Call Divert 11 3 8 Reminder Call 11 3 9 Call Barring 12 4 Telephone troubleshooting 13 Introduction Welcome to the seethelight telephone user guide Keep this booklet somewhere safe as it contains all the useful codes you will need to access your telephone services First of all let s check that your telephone is compatible Does your handset contain the following buttons and R or Recall These...

Page 3: ...iew of this equipment A typical configuration Note Exact layout of equipment may vary Your internal wiring is the responsibility of the house owner landlord To resolve an internal wiring problem please contact a qualified electrician If a seethelight technician visits your premises and the issue is caused by an internal wiring fault you may be charged a call out fee Telephone Adaptor Telephone Mas...

Page 4: ...t The ONT has several lights located on it which tell you its status These lights can be useful to help you troubleshoot any problems with your connection Action Check power and other cables are properly connected If flashing lasts for longer than one minute check power and other cables are properly connected Check power and other cables are properly connected see section 4 Telephone troubleshooti...

Page 5: ...nection Telephony Master Socket Is used to link your house s internal cabling and sockets for telephony to the ONT Telephone Adaptor Use this adaptor to connect a standard BT style plug to your ONT s phone socket Action Check the power cable is properly connected and that the mains power is on Light name Colour Meaning AC Green Mains power OK Orange No power OUTPUT Green Power Output OK None A fau...

Page 6: ...hich you will need to connect to a telephone socket in your home You can also connect directly to the ONT through the attached telephone adaptor Important Your telephone line can support a number of telephone devices such as handsets and fax machines The number of telephone devices that you can attach to your line is limited by the total Ringer Equivalence Number REN The REN of each device can nor...

Page 7: ... socket This diagram shows a telephone connection using your house s internal wiring and telephone socket s 1 Ensure the telephone master socket is connected to the ONT by telephone port 1 2 You can now plug your telephone s into any of your home s telephone sockets Internal Wiring 2 1 1 2 ...

Page 8: ...connection direct to the ONT This diagram shows a telephone connection direct to the ONT through the attached telephone adaptor 1 Ensure the telephone adaptor is connected to the ONT by telephone port 1 2 Plug your telephone into the telephone adaptor 2 1 1 2 ...

Page 9: ...ernal telephone dial your home number press during the voicemail message and enter the user passcode Before this service can be used a passcode must be set up from your home handset To enable the passcode access the 1571 voicemail main menu select option 3 and then option 3 again to enter the required password 3 3 Caller ID Shows you the number that is calling you Note This feature will only be av...

Page 10: ...switched on you will be automatically connected to the waiting caller when you or the initial caller hangs up You can also put the first caller on hold and speak to the second caller or end your first call and speak to the second caller To switch the service on dial 43 To switch the service off dial 43 To check if your service is on or off dial 43 To speak to the second caller Press R or Recall th...

Page 11: ...when calls are diverted to another number at the seethelight standard rate except for diverting from a seethelight number to another seethelight number which is free 3 8 Reminder Call Turn your telephone into an alarm clock Note You can book your alarm calls as far in advance as you like How does it work ˉ ˉ To turn on your reminder call dial 55 ˉ ˉ To check the call time dial 55 You will then be ...

Page 12: ...numbers Group 7 Bars calls to mobile numbers ˉ ˉ For example if you wanted to bar calls to premium rate numbers you would dial 34 6 Note Call barring uses the same password as the call minder feature The password can be set by dialling 1571 and selecting option 3 Please note that there are certain numbers that you cannot bar such as ˉ ˉ 999 Emergency services ˉ ˉ 112 Emergency services ˉ ˉ 0800 fr...

Page 13: ...nd out try a voice service test How to do a voice service test 1 Connect your telephone directly to the ONT as in section 2 2 A connection direct to the ONT 2 Now lift the handset and listen for the dial tone If you can hear a dial tone then the problem may be with your internal wiring Note To resolve an internal wiring problem please contact a qualified electrician If a seethelight technician vis...

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