Seedsware TMG-310-DC00-01 Instruction Manual Download Page 35 | Manualshive

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Seedsware TMG-310-DC00-01 Instruction Manual Download Page 35

29

6.

Troubleshooting

If problems still remain and cannot be solved, contact your dealer or refer

to

“

7.3 Inquiries

”

and contact us.

Chapter Contents

6.1

Display ................................................................................................ 30

6.2

Touch Screen ...................................................................................... 31

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Summary of Contents for TMG-310-DC00-01

Page 1: ...16A4A4 00007E 1 TM Model G Gesture Model Touch Screen Monitor TMG Series Instruction Manual 10 4 TMG 310 DC00 01 12 1 TMG 312 DC00 01 Seedsware Corporation http www seedsware co jp global ...

Page 2: ...any way for damages or losses nor be held responsible for any claims by a third party as a result of using this product Other product and company names mentioned herein may be the trademarks of their respective owners Precautions for Safe Use Please go through and follow the below precautions before use Safety Symbol Legends Safety symbols listed below are noted throughout this manual for the TM t...

Page 3: ...ransport equipment trains automobiles ship etc crime disaster prevention devices various safety devices and medical equipment that does not concern life support be sure to have safety features including redundancy and false operation prevention measures incorporated into the entire system Display will black out when the backlight goes out If mistakenly operated in this condition it might result in...

Page 4: ...nic solvents Do not use in areas where rapid temperature change can cause condensation It may cause malfunctions In order to prevent product temperature from rising do not use in areas where heat can be trapped Also prevent storing in areas of high temperature Do not use or store TM in locations exposed to direct sunlight fine particles oil smoke and steam Do not use or store all precision equipme...

Page 5: ...e ambient environments or electric fields capacitors with large capacity power units and materials with high permittivity such as metals are set close to the product it might have impact to the coordinate detection Make sure to keep a good distance from the above unstable elements as much as possible when designing 2 Connect the FG Frame GND of the unit and the power Touch screen operation may bec...

Page 6: ... 2 5 Wiring 10 2 6 Operations 13 3 OSD 14 3 1 OSD Menu 15 3 2 OSD Menu Operation 16 4 Touch Screen Setting Tool 18 4 1 System Requirements 19 4 2 Installing Procedures 20 4 3 Setting 24 4 4 Sensor Calibration 26 5 Maintenance 27 5 1 Maintenance 28 6 Troubleshooting 29 6 1 Display 30 6 2 Touch Screen 31 7 Others 32 7 1 Warranty and Repair 33 7 2 Production Discontinuance 34 7 3 Inquiries 35 ...

Page 7: ...1 1 Features Chapter Contents 1 1 Features 2 ...

Page 8: ...ipment high luminance LCD n Projected capacitive touch screen as standard 2 point touch complaint Can be used with gloves May not be possible depending on the type of gloves and or the operating environment Full flat front surface design Superior weather resistance with tempered cover lens Multi display correspondent Contrast function Brightness adjusting function Product Certifications UL61010 UL...

Page 9: ...3 2 Product Configuration Chapter Contents 2 1 Standard Accessories 4 2 2 Names and Functions of Each Parts 5 2 3 Panel Installation 6 2 4 Installing to Stands 9 2 5 Wiring 10 2 6 Operations 13 ...

Page 10: ...4 2 1 Standard Accessories Accessory list 2pc Installation Guide 2pc Mounting Bracket 1set 4pcs Power Connector 1pc Gasket 1pc preinstalled to unit ...

Page 11: ...ed FCC Label FCC statement Power Connector Connects to accessory connector FG Terminal Connects with FG cables DVI Connector Image signal input connector Connects with DVI cable Analog RGB Connector Connector for image signal input Connects with D SUB15 Pin Mini Cable USB B type Connector Touchpanel I F connector Connects to USB cable Dial Switch Use for operating power ON OFF and OSD Mounting Hol...

Page 12: ...rsonal injury or product damage when dropped Please be careful not to drop the product 2 3 1 Installing Conditions When mounting to panels be sure to have enough room to insert and remove the cables and the mounting brackets Consider specification temperature between TM and the structure and parts and be sure to have good ventilation Use in specified ambient operating temperature and ambient opera...

Page 13: ...temperature 2 3 2 Installing the Gasket Please install the gasket even in environments where it may not seem necessary Gasket will be installed to the unit before shipment Make sure it is properly installed before use A gasket used for a long time or have once been installed may have scratches or dirt on it and could have lost much of its protection effect In order to maintain stable protection ef...

Page 14: ...ide the bracket Tighten the screw a little at a time in four locations working diagonally Appropriate torque for tightening varies depending on the model Please refer to below chart Model Appropriate torque TMG 310 DC00 01 0 7N m TMG 312 DC00 01 1 0 1 2N m Note If the screw of the mounting bracket is not perpendicular to the panel the unit might fall off the panel If screw is too tight the unit mi...

Page 15: ...ESA Standard 100mm 100mm Use M4 screws and tighten with torque of 0 7 to 0 8N m The penetration depth of the M4 screws shall be no more than 8mm VESA Standard VESA is an abbreviation for Video Electronics Standards Association an industry group that establishes standards concerning displays for computers VESA establishes SVGA standards and VL bus standards and standardized below 2 types for the in...

Page 16: ...ics Clamp Screw Size M2 Mounting Screw Size M2 5 Torque 0 3N m Compliant Wire Wire type Single wire Stranded wire Conductor size AWG14 30 Wire Stripping Length When using stranded wire the twisting of the core wire must be appropriate in order to avoid fine wires of the core wire from short circuiting with each other or electrodes nearby Wiring Procedures Wire the power cables as instructed below ...

Page 17: ...t a lightening surge absorber for lightening surge measures 8 Separate lightening surge absorber connection E1 and grounding of TM E2 9 Choose the lightening surge absorber so the power voltage maximum increase does not exceed the maximum capacity voltage circuit of the lightening surge absorber Cautions for Grounding 1 Have a dedicated grounding for power source cable FG Grounding resistance of 1...

Page 18: ...Please connect to the power source last Install the Ferrite Core to the cable if noise measures are necessary Note When using the analog RGB cable you may see misalignment or flickering of the screen Make display adjustments to improve these phenomenons Refer to 3 2 2 Adjusting Display Screen for details Computer USB Cable Analog RGB Cable DVI Cable FG Ground DC12V 24V Connect last ...

Page 19: ...or Press and hold the switch for more than two seconds to turn the power off Wait five seconds before turning back on the power after turning the power off 2 6 2 OSD Operation Press the switch when the TM display is ON to start the OSD Adjust the value or the selected item by turning the switch clockwise or counter clockwise Push switch to determine the chosen item and the value Press Turn ...

Page 20: ...be made with the OSD On Screen Display OSD is operated with a dial switch The value set will be retained and will not be deleted when power is shut down and until setting is changed intentionally Chapter Contents 3 1 OSD Menu 15 3 2 OSD Menu Operation 16 ...

Page 21: ... Color Temp 5800K 6500K 7500K 9300K sRGB 6500K Adjust color temperature User Adjust R G B individually 0 255 Color Effect Standard Dynamic Movie Photo Vivid Standard Adjust color effect User Adjust R Y G C B M individually 0 100 Auto Color Automatically adjust color tone Exit Go back to main menu INPUT Auto Select Auto Select Automatically select image input VGA Switch image input to analog RGB DP...

Page 22: ...go back to the main menu 2 Select EXIT of the main menu to end the OSD If an operation is aborted the OSD will automatically end at the time set on the OSD Timer Refer to 3 2 6 Setting Auto Close Time of OSD Menu for how to set the OSD Timer 3 2 2 Adjusting Display Screen Automatic adjustment will start if input by analog image signal If the display is not appropriate try automatic adjustment by b...

Page 23: ...isplay other windows 2 Open the OSD menu 3 Select COLOR Auto Color 4 Automatic adjustment will start and the OSD menu will close automatically Note n Depending on the liquid crystal solidity difference you may not necessarily get the color you expect 3 2 6 Setting Auto Close Time of OSD Menu Set the time to automatically close the OSD menu The set time is Set Value x seconds Enter 0 to display con...

Page 24: ...Setting Tool Download the Touch Screen Setting Tool DMT DD via our website http www seedsware co jp support download Chapter Contents 4 1 System Requirements 19 4 2 Installing 20 4 3 Setting 24 4 4 Sensor Calibration 26 ...

Page 25: ...irements n Software Net Framework3 5 must be preinstalled n Hard Disc There must be 10MB of free space and data file storing capacity in the system drive Installation destination will be as below For 32bit System Drive Program Files DMT DD For 64bit System Drive Program Files x86 DMT DD 4 1 3 Others 1 When using Windows 7 and inputting by touch on the multi monitor the graphic driver must support ...

Page 26: ...h Screen Setting Tool 1 Unzip the driver compressed file downloaded to the computer to be used 2 Double click the DMT DDSetup msi 3 Set up Wizard will start Click NEXT and start the installation Read the License Agreement and select I Agree and click Next ...

Page 27: ...21 4 You may see a message dialog as below several times during the installation Click Install or Continue Anyway For Windows 7 8 10 For Windows XP ...

Page 28: ...ch Screen Setting Tool For Windows 7 8 10 You will need the administrative privilege when installing the driver of the Setting Tool A dialog to confirmation might appear depending on the UAC User Account Control setting Click Yes to start 3 Once it starts a Device Addition screen will appear Select Touch Screen Device List USB Port Install 4 A confirmation dialog will appear Click Yes ...

Page 29: ...23 5 Click OK and reboot your computer 6 After rebooting your computer star the DMT DD If USB Port is replaced with TP Driver then installation has completed successfully ...

Page 30: ...ocedures to set the Mouse Output 1 Startup the Touch Screen Setting Tool 2 Click and open Basic Setting Configuration File 3 Choose Mouse mfd and click Register 4 3 2 Multi Touch Set the touch output accordingly to the below procedure when using multi touch 1 Startup the Touch Screen Setting Tool 2 Click and open Basic Setting Configuration File 3 Choose Touch mfd and click Register ...

Page 31: ...ayed on the screen of TM touch the screen twice 6 Press Enter at the last monitor and your setting is complete If you want to cancel the procedure along the way press ESC Touch the touch screen on this monitor twice If you want to move to the next monitor setting press the Enter button If you want to cancel press the ESC button The driver configured on this monitor will be indicated below Touch th...

Page 32: ...ed driver or the touch screen controller can be maintnanced by below procedure 1 Startup the Touch Screen Setting Tool 2 Click Basic Setting Hardware Setting Open 3 Once the Dev 0 DONE and 0x00 turn green hardware calibration is complete Maintenance tool screen example Setting tool cannot be operated when the maintenance tool is running This tool will close automatically For a more detailed proced...

Page 33: ...27 5 Maintenance Chapter Contents 5 1 Maintenance 28 ...

Page 34: ...check periodically for below points Ambient Environment 1 Ambient temperature is within the specified range 0 50 2 Ambient humidity is within the specified range 10 85 RH No condensing wet bulb temperature is 39 or below 3 Operating pressure is within the specified range 800 1114hpa Electrical Specification 1 Voltage is within the permissible range DC12V 20 DC24V 20 Installation 1 Connectors of th...

Page 35: ...29 6 Troubleshooting If problems still remain and cannot be solved contact your dealer or refer to 7 3 Inquiries and contact us Chapter Contents 6 1 Display 30 6 2 Touch Screen 31 ...

Page 36: ...ing Display Screen Adjust position by OSD menu Display H Position V Position 5 Vertical lines bars appear on the screen Part of screen is flickering Try the Auto Adjustment Refer to 3 2 2 Adjusting Display Screen Adjust Pixel Clock from OSD Menu Display 6 Entire screen is flickering Right Left of screen is not displayed Try the Auto Adjustment Refer to 3 2 2 Adjusting Display Screen Adjust Phase f...

Page 37: ...onnected Try touch screen calibration Refer to 4 4 Sensor Calibration for details 2 Touch operation is not effective Make sure the USB cable used to connect to the computer is connected securely and properly Reboot the computer Check that the touch screen driver is installed properly 3 There is no touch sound Touch sound may not be output depending on the computers configuration Choose to or not t...

Page 38: ...32 7 Others Chapter Contents 7 1 Warranty and Repair 33 7 2 Production Discontinuance 34 7 3 Inquiries 35 ...

Page 39: ...nt and or usage of inappropriate consumables and media 7 If the product is repaired remodeled modified or disassembled by a party other than Seedsware 8 If the product cannot be identified by a serial number 9 Any malfunctions defects and or damages that are to have been caused on your behalf This warranty covers only the product itself Any damages on site repairs and replacement driven by the fai...

Page 40: ...34 7 2 Production Discontinuance In the event of production discontinuance an announcement will be made on our website six months prior to the last possible order reception date ...

Page 41: ...egistered trademarks of Microsoft Corporation USA in the United States and other countries Other product company names mentioned herein are also trademarks registered trademarks of their respective owners 1st Edition October 2016 USCO America Inc 136 W Valletts Street Elmhurst IL 60126 USA Phone 630 832 0438 510 931 9046 E mail sales uscoamerica com Business hours 9 00a m to 5 45p m Central Time h...

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