Page 36 of 40
BGX701-014-R03, User Manual for PT3 Transducers
Public
10 Troubleshooting
Problem
Possible cause
Check
The transducer does not
seem to be working.
Auxiliary power
may not be
connected or
energised
Check the auxiliary supply. The
ON
LED on the front panel
glows green when the unit is powered by the auxiliary
supply.
A1
(or
A2, A3 or A4
) LED
on the front panel is
glowing red
The mA
analogue output
loop is open-
circuit or voltage
analogue output
loop is short
circuit
If the current mA analogue output is open circuit, connect a
load resistor
≤
750 ohm across the terminals (+A1-, +A2-,
+A3-, or +A4-) and if the voltage analogue output is short
circuit, connect a load resistor
≥
2k ohm across the
terminals (+A1-, +A2-, +A3-, or +A4-). Verify the LED
operation by applying an input as per specified ranges.
Transducer is connected
and powered by auxiliary
supply, but the new
configuration has not taken
effect.
Transducer
needs a power-
OFF-ON for new
configuration to
take effect.
Power OFF the auxiliary supply for a few seconds and then
Power ON. The new configuration is now activated for
reading.
Configuration
and
Reading
modes are not
working. ConfigView
reports an error ‘Unable to
show the page’.
Transducer not
connected by
USB.
Connect the transducer to USB port, then click
Connect
,
and then select COM port.
It may be necessary to load the USB driver (supplied with
ConfigView).
The transducer is
connected via USB cable,
but no values are shown in
Reading mode.
The auxiliary
supply may not
be connected or
energised.
The inputs may
not be
Check the auxiliary supply. The
ON
LED on the front panel
must glow Green.
If the values are all zeroes, check the input connections.
