SECO104-CX700M
User Manual
- Rev. First Edition: 1.0 - Last Edition: 3.1 - Author: S.B. - Reviewed by G.M.
Copyright © 2011 SECO s.r.l.
SECO104-CX700M
pag. 7
1.2 Information and assistance
What do you have to do if the product is faulty?
SECO S.r.l. offers the following services:
to receive the last information on the product. In most
of the cases you can find useful information to resolve the problem.
SECO reseller: the reseller or agent can help you in determining the exact cause of the
problem and search the best solution for it.
SECO Help-Desk: contact SECO Technical Assistance.
A technician is at your disposal to understand the exact origin of the problem and suggest
the right solution.
Fax (+39) 0575 340434
Repairing centre: it is possible to send the faulty product to SECO Repairing Centre. In this
case, follow this procedure:
Returned items have to be provided with RMA Number. Items sent without RMA number
will be not accepted.
Returned items have to be packed in the appropriate manner. SECO is not responsible for
damages caused by accidental drop, improper usage, or customer neglects.
Note: We ask to prepare the following information before asking for technical assistance:
-
Name and serial number of the product;
-
Description of Customer’s peripheral connections;
-
Descripti
on of Customer’s software (operative system, version, application software, etc.);
-
A complete description of the problem;
-
The exact words of every kind of error message received
1.3 RMA number request
To request a RMA number, please, visit
. In the home-
page select “RMA Online”
and follow the described procedure
You will receive an RMA Number within 1 working day (only for on-line RMA request).
