Troubleshooting Guide >>
80
Symptom
Cause
Solutions / Corrective
Actions
Although it is set to
auto focus, it does not
focus.
The lens is dirty.
Wipe clean with a soft, dry
cloth or lens paper.
The distance to the
subject is smaller than
the effective range.
Low light condition
Get your subject within
the effective focus range.
user external photo-video
light to illuminate subject
The contents on the
memory card cannot
be played back.
You played back a
memory card that was
not formatted by this
camera.
Insert a memory card that
was formatted on this
camera.
Files cannot be
deleted.
The file is protected.
Cancel protection.
The memory card is
write-protected.
Remove the
write-protection.
Even when the
camera’s buttons are
pressed, it does not
operate.
The battery is running
low.
Recharge the battery.
The date and time are
wrong.
The correct date and
time is not set.
Set the correct date and
time.
Cannot download
images to computer.
The free space on
the hard disk in your
computer may be
insufficient.
Check whether the hard
disk has space for running
Windows, and if the drive
for loading image files has
a capacity at least that of
the memory card inserted
in the camera.
No power supply.
Use an AC power adapter.
Recharge the battery.
