©Sealevel Systems, Inc.
R2 Manual
37
SL9247 2/2017
Warranty
Sealevel's commitment to providing the best I/O solutions is reflected in the Lifetime Warranty that is
standard on all Sealevel manufactured I/O products. Relio™ industrial computers are warranted for a period
of two years and the R9 family is warranted for a five year period from date of purchase. We are able to
offer this warranty due to our control of manufacturing quality and the historically high reliability of our
products in the field. Sealevel products are designed and manufactured at its Liberty, South Carolina
facility, allowing direct control over product development, production, burn-in and testing. Sealevel
achieved ISO-9001:2008 certification in 2011.
Warranty Policy
Sealevel Systems, Inc. (hereafter "Sealevel") warrants that the Product shall conform to and perform in
accordance with published technical specifications and shall be free of defects in materials and
workmanship for the warranty period. In the event of failure, Sealevel will repair or replace the product at
Sealevel's sole discretion. Failures resulting from misapplication or misuse of the Product, failure to adhere
to any specifications or instructions, or failure resulting from neglect, abuse, accidents, or acts of nature
are not covered under this warranty.
Warranty service may be obtained by delivering the Product to Sealevel and providing proof of purchase.
Customer agrees to insure the Product or assume the risk of loss or damage in transit, to prepay shipping
charges to Sealevel, and to use the original shipping container or equivalent. Warranty is valid only for
original purchaser and is not transferable.
This warranty applies to Sealevel manufactured Product. Product purchased through Sealevel but
manufactured by a third party will retain the original manufacturer's warranty.
Non-Warranty Repair/Retest
Products returned due to damage or misuse and Products retested with no problem found are subject to
repair/retest charges. A purchase order or credit card number and authorization must be provided in order
to obtain an RMA (Return Merchandise Authorization) number prior to returning Product.
How to obtain an RMA (Return Merchandise Authorization)
If you need to return a product for warranty or non-warranty repair, you must first obtain an RMA number.
Please contact Sealevel Systems, Inc. Technical Support for assistance:
Available
Monday – Friday, 8:00AM to 5:00PM EST
Phone
864-843-4343
Trademarks
Sealevel Systems, Incorporated acknowledges that all trademarks referenced in this manual are the service
mark, trademark, or registered trademark of the respective company.
