8
TrouBLeSHooTinG GuiDe
1. Water will not stay in bowl.
2. Plastic flush ball will not close
completely.
3. Flush ball will not open.
4. Water does not shut off in
toilet (toilet overflows).
5. Water does not enter toilet
bowl properly.
6. Water leaking from water
valve.
a. Loose clamp ring.
b. Improper seal around flush ball due
to dirt or debris on underside of ball
seal.
c. Worn or damaged seal.
d. Worn or damaged flush ball.
a. Too much friction between flush ball
and ball seal.
b. Water valve screws are too tight.
c. Defective spring cartridge.
a. Broken shaft.
b. Shaft not fully engaged in the
spring cartridge.
a. Dirt lodged in water valve seal.
a. Insufficient water flow rate at toilet.
b. Water valve clogged.
c. Plugged rim wash holes in toilet.
a. Water valve body cracked due to
freeze damage.
b. Water line connection is loose or not
seated properly.
c. Defective water valve.
d. Stripped threads.
a. Tighten clamp ring adjusting nut.
b. Inspect flush ball and underside of
seal for foreign objects. Clean
under seal if needed.
c. Replace seal.
d. Replace flush ball.
a. Lubricate between flush ball and ball
seal with furniture polish or cooking
spray.
b. Loosen screws slightly.
c. Check spring tension by pushing
flush lever down, then release it
suddenly. If lever does not snap
back into original position, replace
spring cartridge.
a. Replace shaft.
b. Put pressure on shaft from under
the flush ball (pushing into spring
cartridge) until it engages. You may
have to rotate flush ball slightly until
shaft lines up with square in
spring cartridge.
a. Disassemble and clean water
valve.
a. Check water flow rate at toilet. Rate
should be 2 gpm (7.6 lpm) at toilet.
b. Remove and clean screen located
at inlet of water valve.
c. Clean holes. If still a problem,
replace the toilet bowl.
a. Replace water valve.
b. Insure that threads are not cross-
threaded and tighten.
c. Replace water valve.
d. Replace water valve.
Problem
Possible cause
Service instructions
BaSe aSSemBLY
rear View, Vacuum ToiLeT
Vacuum
BreaKer
HoSe
connecTion
Vacuum BreaKer/BowL connecTion
aDJuSTinG nuT
FLuSH BaLL
SPrinG
carTriDGe
waTer VaLVe aSSemBLY
ToP VaLVe caP
FiLTer Screen
VaLVe SeaT
waTer
VaLVe
ScrewS
VaLVe BoDY
SHaFT
FLuSH PeDaL
PeDaL
coVer
cLamP rinG
BaLL SeaL
