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Seagate ST32122A - Medalist 2.1 GB Hard Drive, Installation Manual

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Seagate ST32122A - Medalist 2.1 GB Hard Drive Installation Manual Download Page 39

Medalist 4342, 3232 and 2122, Rev. C

35

European support services

For European customer support, dial the toll-free number for
your specific country to obtain the following services:

•

Presales support

•

Technical support

•

SeaFAX

•

Warranty repair

If your country is not listed here, dial our European call center at
31-2031-67222 between 8:30 

A.M. 

to 5:00 

P.M. 

(European central

time) Monday through Friday or send a FAX to 31-2065-34320.
The European call center is located in Amsterdam, The Nether-
lands.

Country

Call Center Number

SeaBOARD

Austria

0 800-20 12 90

—

Belgium

0 800-74 876

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Denmark

80 88 12 66

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France

0 800-90 90 52

33 1-48 25 35 95

Germany

1 800-182 6831

49-89-1409331

Ireland

1 800-55 21 22

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Italy

1 677 90 695

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Netherlands

0 800-732 4283

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Norway

800-113 91

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Poland

00 800-311 12 38

—

continued

Summary of Contents for ST32122A - Medalist 2.1 GB Hard Drive

Page 1: ... Medalist 4342 ST34342A Medalist 3232 ST33232A Medalist 2122 ST32122A Installation Guide ...

Page 2: ...te Technology the Seagate logo Medalist and the Medalist logo are registered trademarks of Seagate Technol ogy Inc DiscWizard SeaFAX SeaFONE SeaTDD and Sea BOARD are either trademarks or registered trademarks of Seagate Technology Inc or one of its subsidiaries All other trademarks or registered trademarks are the property of their respective owners ...

Page 3: ...he drive 6 Configuring your computer 9 Addressing drive capacity limitations 11 Installation using Disk Manager 14 Standard DOS installation 16 Additional installation options 18 Non ATA compatible slave jumper 18 Cable select jumper 19 Advanced Disk Manager options 20 Troubleshooting 23 Alternate capacity jumper 25 Seagate Technology support services 31 Storing and shipping your drive 38 iii ...

Page 4: ...0 Medalist 4342 3232 and 2122 Rev C iv ...

Page 5: ...s older com puters to access the full capacity of large hard drives You can run DiscWizard to install your new hard drive if You already have an existing bootable hard drive in your com puter with at least 3 Mbytes of available disc space and You are running Windows 3 x or Windows 95 If you can run DiscWizard follow the instructions on the DiscWizard diskette to install your drive If you need addi...

Page 6: ...5 25 inch drive bay you need a mounting adapter or frame kit Also you may need drive mounting rails if your drive bay is not designed for direct mounting Before you begin Make sure your computer is turned off before you open the case Read the handling precautions at the right and inspect the drive to make sure that it is not damaged Save your foam lined Seagate disc drive box This box has been app...

Page 7: ...l it Protect your drive from static discharge by making sure you are well grounded before touching the drive We recommend wearing a grounded wrist strap throughout the installation process Do not touch the connectors or any part of the printed cir cuit board Always handle the drive by its edges or frame Do not apply pressure or attach labels to the circuit board or the top of the drive ...

Page 8: ...a second drive you must configure one drive as a mas ter and the other as a slave To configure the drive as a master or one drive only Place a jumper on pins 5 and 6 see Figure 1 on page 5 The master drive will be the boot drive drive C from which the computer loads system software when it first starts up To configure the drive as a slave Remove all the jumpers If you need to change the jumpers on...

Page 9: ...Medalist 4342 3232 and 2122 Rev C 5 Figure 1 Master and slave jumper settings 1 3 5 2 4 6 Slave Master or single drive pin 1 4 pin power connector 40 pin ATA interface connector ...

Page 10: ...g 2 Thread the interface cable through the drive bay and attach the connector at the end of the interface cable to your new drive If you have two drives attach the second drive to the second connector Figure 2 Attaching the cables Caution To avoid damaging the connector pins make sure to align pin 1 on the computer or host adapter with pin 1 on your drive or drives Pin 1 on the interface cable is ...

Page 11: ...e bay Secure the drive with four 6 32 UNC mounting screws in either the side mounting holes or the bottom mounting holes Do not over tighten the screws Insert the screws no more than 0 22 inch into the bottom mounting holes and no more than 0 14 inch into the side mounting holes Do not use metric screws ...

Page 12: ...ters also require drive mount ing rails which can be obtained from your distributor or computer manufacturer 4 Attach a power cable to each drive If your computer does not have an unused power connector you can purchase a Y shaped power cable from your computer dealer 5 Check all cable connections and then replace your computer cover Continue to Configuring Your Computer Pin 1 Interface connector ...

Page 13: ...startup See your computer manual for details Press the appropriate key to run the system setup 2 Enable LBA mode if it is available Many BIOS use the logical block addressing LBA mode to access drives with capacities greater than 528 Mbytes 3 If your BIOS provides automatic drive detection an Auto drive type select this option This allows your computer to configure itself automatically for your ne...

Page 14: ...ee page 14 for information on Installation using Disk Manager If you do not want to use Disk Manager you can use the stan dard DOS commands to partition and format your drive as described on page 16 BIOS Settings Drive Cylinders Heads Sectors ST34342A CHS addressing Addressable sectors 8 894 8 404 830 15 63 ST33232A CHS addressing Addressable sectors 6 253 6 303 024 16 63 ST32122A CHS addressing A...

Page 15: ...e to overcome this limita tion Alternatively you can purchase a hard drive controller or a BIOS upgrade that supports drives with capacities greater than 528 Mbytes The 32 bit disk access feature in Windows 3 1 does not work with drives that have capacities greater than 528 Mbytes If you want to use 32 bit disk access with Windows 3 1 see the file SEG32BIT TXT located on your DiscWizard diskette f...

Page 16: ...ve Because of this limitation a 32 bit file allocation table FAT32 is needed to support drive capacities greater than 8 4 Gbytes To achieve your drive s full capacity you need a Windows operat ing system that supports FAT32 and device support for drive capacities greater than 8 4 Gbytes from one of the following Third party device driver such as Disk Manager Disk Man ager is provided on the DiscWi...

Page 17: ...merican Megatrends AMI 1 800 828 9264 http www megatrends com Award Software International Inc 1 800 800 2467 http www award com Microid Research Mr BIOS 1 978 686 6468 Upgrades from Unicore Software http www mrbios com Phoenix Technologies Ltd 1 800 767 5465 Upgrades from Microfirmware http www ptltd com SystemSoft http www systemsoft com ...

Page 18: ...tions larger than 2 1 Gbytes Disk Manager may have to divide your hard drive into multiple partitions If you select E asy Disk Installation Disk Manager creates a 2 1 Gbyte partition and a second partition using the remain der of your hard disc However if most of your files are smaller than 32 Kbytes you may want to create several smaller partitions to make more efficient use of your hard disc spa...

Page 19: ...lso configures the drive so that you can boot from it Note If your computer cannot accommodate hard drives with capacities greater than 528 Mbytes Disk Manager installs a Dynamic Drive Overlay DDO on your hard drive If this driver has been installed you should see a blue Disk Manager banner each time you boot your com puter See the Disk Manager online manual for details 8 Follow the instructions i...

Page 20: ...ore drive space is taken up in unused clusters For this reason if most of your files are smaller than 32 Kbytes you should use partitions of 1 Gbyte or less To partition your new drive 1 Insert a bootable DOS diskette into your diskette drive and restart your computer Seagate recommends using DOS Ver sion 5 0 or later 2 Insert a DOS program diskette that has the FDISK EXE and FORMAT COM programs i...

Page 21: ...ditional logical drives as necessary until all the space on your new hard drive has been partitioned 7 When the partitioning is complete FDISK reboots your com puter Drive formatting Caution Make sure to use the correct drive letters so that you do not format a drive that already contains data At the A prompt type format x s where x is the letter of your first new partition Repeat the format proce...

Page 22: ...patible slave jumper If your computer does not recognize your new drive as a master in a two drive system the slave drive may not be ATA compati ble You may be able to solve this problem by installing jumpers on pins 3 and 4 and on pins 5 and 6 as shown in Figure 5 Master with non ATA compatible slave Enable cable select 1 3 5 2 4 6 ...

Page 23: ...ned interface cables that have the line to pin 28 the Cable Select pin removed or cut at one connector The connector that has pin 28 disabled is used for the slave drive See your computer manual to determine whether your computer supports this feature To configure your Seagate drive for cable select place a jumper as shown on pins 3 and 4 ...

Page 24: ... the DDO must load into memory before the operating system loads This occurs auto matically when you boot from your hard drive drive C However if you boot from a diskette the DDO will not be loaded and you will not be able to access your hard drive The following proce dure allows you to boot from a diskette and still access your hard drive 1 Boot the computer from the hard disc with no diskette in...

Page 25: ...ving the Dynamic Drive Overlay If Disk Manager installs a dynamic drive overlay DDO and you do not need this software to access the full capacity of your drive you can remove the dynamic drive overlay without losing your data However you will lose access to the full capacity of your drive unless you have another method for accessing high capacity drives see Addressing drive capacity limitations on...

Page 26: ...e size of your drive 7 When the migration program has finished exit Disk Man ager 8 Remove the diskette and reboot the computer Enter your system setup program see your system manual for details 9 Configure the hard drive with the Cylinder Head Sector parameters 10 When your computer has rebooted insert the DiscWizard diskette into drive A 11 Type A DM and choose the Maintenance Menu 12 Select Uni...

Page 27: ...e motherboard and are secured with mounting screws Check all connectors and cables Make sure all ribbon and power cables are securely connected Ribbon cables are eas ily damaged especially at the connector Try a new cable known to be good Make sure no connector pins are bent Ver ify that pin 1 on the interface cable is aligned with pin 1 on the drive and host adapter see Figure 2 on page 6 Verify ...

Page 28: ...eceding basic checks but the prob lem persists follow these guidelines for troubleshooting specific cases After you install your new drive your computer will not boot and no error message appears on the screen Check your computer manual or BIOS manufacturer to deter mine whether your BIOS supports drives that have more than 4 092 cylinders If your system has this limitation use the follow ing proc...

Page 29: ...as shown in Figure 6 This causes the drive to appear to your BIOS as having a 2 1 Gbyte capacity 4 092 cylinders 16 heads 63 sectors per track You may need third party partitioning soft ware such as Disk Manager to achieve full capacity of the drive 4 2 3 1 Full capacity Limit capacity to 2 1 Gbytes 4 092 cylinders 4 3 2 1 ...

Page 30: ...l capacity 7 After Disk Manager is done reboot your system You should see the Disk Manager banner and be able to access the full capacity of your new drive The screen remains blank when you power up the system If the steps listed above do not remedy this problem try the fol lowing Make sure the monitor is plugged in and turned on Check all cards Make sure the video card is seated in its slot and s...

Page 31: ...before turning the computer on If there is no turbo switch you may be able to use keyboard commands see your computer man ual for details After the computer is up and running return the processor to the fast speed Another solution is to warm boot your computer after every power on Check for I O address conflicts To isolate the conflict verify that the drive and host adapter are compatible with you...

Page 32: ... and make sure the drive spins up Check all cables Make sure the power supply is adequate for system needs Make sure the DOS version the dealer used to partition and format the drive is the same version you have installed in your computer If it isn t see your dealer Verify the drive type values in the system setup program You must install the drive using the same drive type values your dealer used...

Page 33: ...uate for system needs Reboot the computer and make sure the drive spins up The FDISK error message No Fixed Disk Present appears Make sure the power supply is adequate for system needs Verify the drive type values in the system setup program Check for I O address conflicts The drive does not format to full capacity Verify the drive type values in the system setup program One of the following probl...

Page 34: ...o your computer s reference guide to find out how to enable LBA Your computer may not support drives that have more than 4 092 cylinders Follow the instructions on page 24 for After you install your new drive your computer will not boot and no error message appears on the screen The DOS message Disk Boot Failure Non System Disk or No ROM Basic SYSTEM HALTED appears Reinstall the DOS system files u...

Page 35: ...eaBOARD SeaBOARD is a computer bulletin board system that contains information about Seagate disc and tape drive products and is available 24 hours daily Set your communications software to eight data bits no parity and one stop bit 8 N 1 Presales support Presales support Our Presales support staff can help you determine which Seagate products are best suited for your specific application or compu...

Page 36: ...vice is available 24 hours daily SeaTDD 405 936 1687 Using a telecommunications device for the deaf TDD you can send questions or comments 24 hours daily and exchange mes sages with a technical support specialist between 8 00 A M to 12 15 P M and 1 30 P M to 6 00 P M central time Monday through Friday Technical support and warranty repair Technical support If you need assistance installing your dr...

Page 37: ... of purchase Seagate offers comprehensive customer sup port for Seagate drives These services are available worldwide Authorized service centers If your drive is out of warranty you can contact an authorized service center for service or repair ...

Page 38: ...r the specific product phone number FAX 1 405 936 1685 disc 1 405 936 1683 tape Warranty Repair USA Canada Brazil 1 800 468 3472 or 1 405 949 7758 FAX 1 405 949 6740 1 405 949 3595 FAX 1 405 949 6738 SeaFAX 1 800 SEAGATE SeaTDD 1 405 936 1687 SeaBOARD 1 405 936 1600 1 405 936 1683 Authorized Service Centers Country Phone FAX Brazil MA Informatica 55 21 516 6649 55 21 516 56280 Canada Memofix Adtec...

Page 39: ...ll center at 31 2031 67222 between 8 30 A M to 5 00 P M European central time Monday through Friday or send a FAX to 31 2065 34320 The European call center is located in Amsterdam The Nether lands Country Call Center Number SeaBOARD Austria 0 800 20 12 90 Belgium 0 800 74 876 Denmark 80 88 12 66 France 0 800 90 90 52 33 1 48 25 35 95 Germany 1 800 182 6831 49 89 1409331 Ireland 1 800 55 21 22 Ital...

Page 40: ... through Friday or send a FAX to 31 2065 34320 The European call center is located in Amsterdam The Netherlands Country Call Center Number SeaBOARD Spain 900 98 31 24 Sweden 0 207 90 073 Switzerland 0 800 83 8411 Turkey 00 800 31 92 91 40 United Kingdom 0 800 783 5177 44 1628 478011 FAX Services All European Countries Presales Technical Support 31 2065 33513 Warranty Repair 31 2065 34320 Authorize...

Page 41: ...ntry Technical Support SeaFAX SeaBOARD Austrialia 61 2 9725 3366 FAX 61 2 9725 4052 61 2 9756 5170 61 2 9756 2359 Hong Kong 852 2368 9918 FAX 852 2368 7173 Japan Korea 82 2 531 5800 FAX 82 2 556 4251 Singapore 65 488 7584 FAX 65 488 7528 65 488 7503 Taiwan 886 2 2514 2237 FAX 886 2 2715 2923 886 2 2719 6075 Thailand 662 531 8111 Country Warranty Repair Japan 81 3 5462 2904 FAX 81 3 5462 2979 Austr...

Page 42: ...ntainer voids the warranty Call your authorized Seagate distributor for information on pack ing materials Figure 7 shows how a drive fits in an approved sin gle pack box including the packing materials Note Back up the data on your drive before shipping the drive Seagate assumes no responsibility for data lost during shipping or drive repair Figure 7 Seagate drive and approved packing materials Fo...

Page 43: ... Compatibility Directive 89 336 EEC of 03 May 1989 as amended by Directive 92 31 EEC of 28 April 1992 and Directive 93 68 EEC of 22 July 1993 Compliance of this drive as a system component was con firmed with a test system We cannot guarantee that your system will comply The drive is not meant for external use without prop erly designed enclosure shielded I O cable etc Sicherheitsanleitung 1 Das G...

Page 44: ... 5 Alle Arbeiten auf dem Fest platte dürfen nur von Ausgebildetem Servicepersonal durchgeführt werden Bitte entfernen Sie nicht die Aufschriftens childer des Laufwerkes 6 Der Einbau des Laufwerkes muss den Anforderungen gemäss DIN IEC 950 VDE 0805 05 90 entsprechen ...

Page 45: ...Medalist 4342 3232 and 2122 Rev C 41 ...

Page 46: ...42 Medalist 4342 3232 and 2122 Rev C ...

Page 47: ...Medalist 4342 3232 and 2122 Rev C 43 ...

Page 48: ...44 Medalist 4342 3232 and 2122 Rev C Seagate Technology Inc 920 Disc Drive Scotts Valley CA 95066 4544 USA Publication Number 21200096 001 Rev C Printed in USA ...

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