Seagate Hawk 2 ST11900N, Product Manual

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Product Manual - Hawk 2 Family SCSI-2 (Volume 1), Rev. E 69
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14.0 Seagate Technical support services
Seagate Technology provides technical support literature and diagnostic utilities to Authorized Distributors. Please
contact your dealer for technical support and installation troubleshooting. Product Technical Support is available
for all Seagate products by calling the SeaFAX
TM
, SeaFONE
TM
, SeaTDD
TM
or SeaBOARD
TM
services. These are
toll calls.
SeaFAX number: United States 408/438-2620 England 44-62-847-7080
You can use a touch-tone telephone to access Seagate’s automated FAX delivery system and select technical
support information by return FAX. This service is available 24 hours a day, 7 days a week.
Seagate Technical Support FAX: 408/438-8137
You can FAX specific questions or comments to Seagate technical support specialists 24 hours daily. Responses
are FAXed between 8:00 a.m. and 5:00 p.m. (Pacific time), Monday through Friday.
SeaFone telephone number: 408/438-8222
The enhanced phone system provides recorded technical information on selected Seagate products while you are
on hold. Technical support specialists are available to answer questions from 8:00 AM to 5:00 PM PST, Monday
through Friday. Recordings are accessible 24 hours a day, 7 days a week.
SeaTDD telephone number: 408/438-5382
TDD is a Telecommunication Device for the Deaf where two people can communicate using a keyboard that is
connected to the phone line. A TDD device is required to access this service. This service is available from 8:00
AM to 5:00 PM PST, Monday through Friday.
SeaBOARD service:
The Seagate Technical Support Bulletin Board System (BBS) is available 24 hours a day, 7 days a week. A modem
is required to access this service. Model required. (300–9600 baud, 8-N-1). This is a toll call.
With this service you can access:
• Specifications and jumper configurations for all Seagate products.
• Reprints of Seagate documentation.
• A directory of information and helpful utilities that you can download to your own computer.
BBS Modem
Location Number
USA, Mexico, Latin America 408/438-8771
England 44-62-847-8011
France 33-1-40-67-1034
Germany 49-89-140-9331
Singapore 65-292-6973
Australia 61-2-756-2359
Korea 82-2-556-7294
Thailand 662-531-8111
CompuServe:
Online technical support for Seagate Products is available on CompuServe. Type "Go Seagate" to access our
technical support forum.