5. Solving Problems
Setup Problems and Solutions
GoFlex Satellite™ User Guide
29
5. Solving Problems
GoFlex Satellite™ is a plug and play device. However, in certain situations, the setup process
and product usage may require extra attention. Below is a list of troubleshooting tips to assist
you should you have any problems during setup.
Setup Problems and Solutions
TBA
Common Problems and Solutions
This section provides suggestions for solving common problems.
It takes awhile for my files to appear in the GoFlex Media app or Web browser
GoFlex Satellite performs a one-time scan of any content you copy to the drive. This
scanning process may take a little time if you copy a large amount of data.
If you recently copied content to the Satellite drive and you don’t see your files: “Pull up” the
screen or click the refresh icon to refresh the files within the GoFlex Media app, or click the
refresh button to update the page you are viewing from a browser.
Can’t connect wirelessly to GoFlex Satellite
•
Make sure GoFlex Satellite is disconnected from your computer, powered on and that the
WiFi LED is blinking blue. GoFlex Satellite does not broadcast while connected to a
computer.
•
Make sure to select
GoFlex Satellite
from your device’s wireless network list. If you leave
the Satellite device’s wireless range, your device will disconnect from the GoFlex Satellite
network. The wireless range is close to 145 feet. Any obstructions, such as walls between
your device and GoFlex Satellite, may affect the strength of the signal. You will have to
rejoin the network in this case.
•
If you know that the Satellite device is broadcasting, but you can’t connect to it, there may
already be three devices connected to GoFlex Satellite. Only three devices can stream
from GoFlex Satellite at once.
•
Make sure the Satellite device is powered on. If GoFlex Satellite is powered off, it stops
broadcasting and the wireless connection from your device is lost. To reconnect, select
GoFlex Satellite from your device’s wireless network list.
•
If you are attempting to stream using a browser, make sure that your device’s wireless
connection is enabled. Go to any URL to be automatically redirected to the GoFlex
Satellite main page. You can also type www.goflexsatellite.com in the browser’s address
bar to connect to Satellite.
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Confidential.
