Seagate Limited Warranty
What Does This Limited Warranty Cover?
This limited warranty covers any defects
in material or workmanship in the new
Seagate or Maxtor product accompanied
by this limited warranty statement. Only
consumers purchasing this product from
an authorized Seagate or Maxtor retailer
or reseller may obtain coverage under this
limited warranty.
How Long Does The Coverage Last?
The warranty period is five (5) years from
the documented date of your purchase.
What Does This Limited Warranty
Not Cover?
This limited warranty does not cover any
problem that is caused by (a) commer-
cial use, accident, abuse, neglect, shock,
electrostatic discharge, heat or humidity
beyond product specifications, improper
installation, operation, maintenance or
modification; or (b) any misuse contrary to
the instructions in the user manual; or (c)
lost passwords; or (d) malfunctions caused
by other equipment. This limited war-
ranty is void if a product is returned with
removed, damaged or tampered labels or
any alterations (including removal of any
component or external cover). This limited
warranty does not cover data loss – back-
up the contents of your drive to a separate
storage medium on a regular basis. Also,
consequential damages; incidental dam-
ages; and costs related to data recovery,
removal, and installation are not recover-
able under this warranty.
What Do You Have To Do?
Seagate will not provide any war-
ranty coverage unless your claim is in
compliance with all terms of this limited
warranty statement and you follow proper
return procedure. To request warranty
service, contact an authorized Seagate
service center or refer to www.seagate.
com for more information regarding
customer support within your jurisdiction.
You also may obtain information regard-
ing the location of authorized Seagate
service centers and access Seagate
automated customer service directory by
c1-800-SEAGATE. Callers outside
the US can reach this service by dialing
+1-405-324-4770. Once an authorized
service center or Seagate determines that
a repair is required, you will be prompted
for your name, address, phone number,
e-mail and product serial number and then
issued a Return Material Authorization
(RMA) to use when returning product to
Seagate. Product you return to Seagate
must be properly packaged in its original
packaging (or packaging providing the
product with protection equivalent to the
original packaging) and shipped, with the
shipping charges prepaid, to the address
provided when you received your RMA.
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In addition to regular backups, if possible,
back up your data before sending the
drive for repair, because the product you
send to Seagate or an authorized service
provider will not be returned to you.
What Will Seagate Do?
If Seagate authorizes you to return your
product to Seagate or an authorized
service provider, Seagate will replace your
drive without charge with a functionally
equivalent replacement product. Seagate
may replace your product with a product
that was previously used, repaired, and
tested to meet Seagate specifications.
By sending product for replacement,
you agree to transfer ownership of the
original product to Seagate. Seagate will
not return your original drive to you. Data
recovery is not covered under this limited
warranty and is not part of the repair or
exchange process. If you would like data
recovery performed on your drive, it
is available from Seagate as a separate
service for an additional charge. Seagate
warrants that repaired or replaced prod-
ucts are covered for the greater of either
the remainder of the original product war-
ranty or 90 days. Seagate will pay to ship
the replacement drive to you.
How Does State Law Apply?
The laws of the State of California, USA,
govern this limited warranty. They give
you specific legal rights, and you may also
have other rights that vary from state to
state. This limited warranty does not
affect any additional rights you have
under laws in your jurisdiction governing
the sale of consumer goods, including,
without limitation, national laws imple-
menting EC Directive 44/99/EC. Some
states do not allow the exclusion or
limitation of incidental or consequential
damages, so the limitations or exclusions
in this limited warranty statement may
not apply to you.
Which Seagate Technology Companies
Are Extending this Limited Warranty?
The Seagate company offering this
limited warranty depends on where you
purchased the product:
US & Americas
: Seagate Technology LLC,
920 Disc Drive, Scotts Valley, CA 95066,
USA
Europe, Middle East, & Africa
: Seagate
Technology International, Koolhovenlaan 1,
1119 NB Schiphol-Rijk, The Netherlands
Asia Pacific
: Seagate Singapore Interna-
tional Headquarters Pte. Ltd., 7000 Ang
Mo Kio Avenue 5, Singapore 569877
Please do not return products to the
addresses listed above, but follow the
rules described in the paragraph “What
Do You Have To Do?”
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