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General Troubleshooting Tips

BlackArmor® NAS 440/420 User Guide (Version 3)

6. Solving Problems

This chapter provides solutions to the most common problems you may encounter while
setting up and using your BlackArmor® server:

•

General Troubleshooting Tips

•

Common Problems and Solutions

•

Removing and Replacing a Disk Drive

General Troubleshooting Tips

If you have problems setting up or using your BlackArmor server, follow these suggestions:

•

Ensure that the server is properly connected to your local network. Check that the
Ethernet cable(s) are connected and functioning properly.

•

Ensure that your network is functioning properly.

•

Ensure that the server is properly connected to a power source and turned on. Check that
all disk drives are functioning properly.

•

Ensure that your computer meets the BlackArmor system requirements. See “System
Requirements” on page 8 for more information.

•

Ensure that your computer is running a supported Web browser. See “System
Requirements” on page 8 for a list of supported browsers.

•

Ensure that you are logging in with the correct administrator user name and password.
(Remember that passwords are case-sensitive.)

Common Problems and Solutions

This section provides solutions to common problems that may occur in BlackArmor Manager.

I can’t connect to the server over the local network.

Check that the server is powered on and connected to the network. Ensure that you have
used LAN Port 1 to connect the server to the network.

Check that the server is powered on and connected to the network.

Try connecting to the server from a different computer.

Try using a different Ethernet cable.

I can’t connect to the server over the Web.

Check that the server has Global Access enabled. See “Making BlackArmor Accessible
Using Seagate Global Access” on page 22.

Summary of Contents for BlackArmor NAS 420

Page 1: ...BlackArmor NAS 440 420 User Guide ...

Page 2: ...drive capacity In addition some of the listed capacity is used for formatting and other functions and thus will not be available for data storage Quantitative usage examples for various applications are for illustrative purposes Actual quantities will vary based on various factors including file size file format features and application software Seagate reserves the right to change without notice ...

Page 3: ...Users 13 How to Get Started 13 BlackArmor Administrators Start Here 13 BlackArmor Users Start Here 14 3 Getting Started with Your BlackArmor Server 15 Introduction 15 Setup Steps for Administrators 16 Installing the BlackArmor Server and Software 16 Connecting to the Server 17 Completing the Initial Setup 18 Creating Custom Shares 18 Creating User Accounts 19 Distributing BlackArmor User Informati...

Page 4: ...iles with Network Backups 37 Setting up Aggregation Failover 38 Setting Your BlackArmor Server as a Media Server 38 Monitoring Your BlackArmor Server 39 Monitoring Status with the Server s LCD Screen 39 Monitoring Status with the Server s LEDs 39 Using Email Alerts to Monitor Server Status 40 Checking Disk Drive Status Using SMART 41 Changing the BlackArmor Server s Advanced Settings 41 Dynamic Do...

Page 5: ... Large Web Files to Your BlackArmor Server 51 Retrieving Deleted Files from the Recycle Bin 52 6 Solving Problems 53 General Troubleshooting Tips 53 Common Problems and Solutions 53 I can t connect to the server over the local network 53 I can t connect to the server over the Web 53 I can t open BlackArmor Manager 54 I can t log in to BlackArmor Manager 54 I can t access a share 54 I can t access ...

Page 6: ...ides an overview of how you can get the most out of your BlackArmor server as your needs grow and change over time Note Step by step instructions for using the BlackArmor software tools are included in the online Help provided with the software Some of the topics in this guide apply to BlackArmor administrators only users that have access to the administrative features of your BlackArmor server Ad...

Page 7: ... 7 or 8 Windows only Apple Safari 3 4 or newer Windows or Mac Mozilla Firefox 2 3 or newer Windows or Mac Additionally you need Local area network LAN or wireless LAN WLAN Network switch or router with at least one available Ethernet port Internet connection for remote access to server and software and firmware updates Finding More Information For more information about your BlackArmor server see ...

Page 8: ...r server is a file server a device that is used for storing and sharing all types of computer files on a local network The BlackArmor server contains four Serial ATA SATA disk drives and has built in data protection to help keep your data safe from disk drive failures and other catastrophes The BlackArmor server comes with software to help you back up store protect and share your files The BlackAr...

Page 9: ... for link aggregation which means you can connect both LAN ports to your network at the same time for failover protection the other link port takes over if one link fails See page 38 Alternatively you can use one LAN port to connect to your network and the other LAN port to set up replication or archive backup where an exact copy of the data on your BlackArmor server is created and maintained on a...

Page 10: ...ame and password to their original settings Figure 1 Front of BlackArmor Server Figure 2 Back of BlackArmor Server LCD Screen Power Button LCD Screen Navigation Buttons System Status LED LAN 1 LED LAN 2 LED USB Port 1 Server Door Covers Four Disk Drives Not Shown LAN Port 2 LAN Port 1 2 3 4 Reset Button USB Ports Power Port Kensington Slot ...

Page 11: ...e you re out of the office Share a USB printer with other people on your local network Create a media server so that everyone on your local network can enjoy downloaded photos videos and music Enable the iTunes service on the server so that users can stream music directly to a network computer with iTunes installed The Difference Between a BlackArmor Administrator and User In addition to the featu...

Page 12: ...trators and users BlackArmor Administrators Start Here To get started with your BlackArmor server 1 Install the BlackArmor server and software see page 16 2 Connect to the server using BlackArmor Discovery see page 17 3 Complete the initial setup of the server using BlackArmor Manager see page 18 4 Create customized folders or shares for storing saved files see page 18 5 Create individual user acc...

Page 13: ...ou can access A description of any access limitations you have for instance read only access to a particular folder share A copy of the BlackArmor NAS 440 420 User Guide 2 Install the BlackArmor software see page 16 You don t need to install BlackArmor Backup if you are already using other software for regular file backups 3 Connect to the server and the folder shares you have access to using Blac...

Page 14: ...BlackArmor administrator skip to page 24 Note For an overview of the setup steps see How to Get Started on page 13 This illustration shows the layout and location of a typical BlackArmor server and software setup Figure 3 Typical BlackArmor Setup and Installation LAN BlackArmor Server Switch or Router USB Printer Optional Administrator Installs BlackArmor Discovery BlackArmor Backup optional Users...

Page 15: ...be spilled on it Ensure that you have help lifting the server if you are uncomfortable lifting objects of moderate weight To install the BlackArmor server and software 1 Use the Ethernet cable included in the kit to connect the BlackArmor server to a switch or router on your local network Connect the Ethernet cable to port 1 as shown below If you have a second Ethernet cable and want to connect bo...

Page 16: ...lackArmor Discovery icon on your desktop Windows or in your Applications folder Mac When BlackArmor Discovery opens it automatically searches for all BlackArmor servers on your network and displays them in a list 2 Select your new BlackArmor server 3 Windows Click View Drive Details then click Manage Mac Click Manage Server BlackArmor Manager opens Note BlackArmor Discovery remains open unless you...

Page 17: ...ord then click Next Seagate highly recommends customizing the administrator password to protect your BlackArmor server and its contents Passwords can be up to 16 alpha numeric characters long and are case sensitive Good password example LEag29ue Bad password example blackarmor 7 Select the network mode you want then click Next By default the BlackArmor server s network mode is set to DHCP Unless y...

Page 18: ...rvice click Enable 8 You can set the share to download specific types of files into default folders for instance all music files into Music To automatically sort downloaded files beside Drag Sort Service click Enable See Special Features of Shares on page 34 for information about this service 9 You can use your BlackArmor server to share digital photos videos and music with people on your local ne...

Page 19: ...ounts Note You can make it faster and easier to manage access to shares by sorting users into user groups User groups allow you to modify share access for individuals or entire groups from a single window See page 36 for more information Distributing BlackArmor User Information Once you have created user accounts provide these items to each BlackArmor user so they can get started using your BlackA...

Page 20: ...ccess to the Server administrator task 1 In the menu bar select Access then click Global Access 2 Click the Enable check box 3 Click Submit Access is now enabled to the server Users must also create a Seagate Global Access Account and enable Global Access to access the server s files over the Web See Creating a Seagate Global Access Account on page 25 Enabling Global Access as a User Once Global A...

Page 21: ... server 3 Power on the printer and install the driver on your computer if you haven t already following the manufacturer s instructions 4 Have other people on your local network add the USB printer to their list of available printers following the instructions for their operating system The printer is now available to all BlackArmor users The Printer Manager is in the BlackArmor Manager s Network ...

Page 22: ...the mounted share Mac The share opens 4 Create the following folders exactly as shown Our Music Our Pictures Our Videos You can now place your files to share in the appropriate folders Next Steps for Administrators Before continuing you should familiarize yourself with the features of your BlackArmor server and software by reviewing this guide Your BlackArmor server is preconfigured with settings ...

Page 23: ...ackArmor NAS 440 420 User Guide 2 Install the BlackArmor software Install both BlackArmor Discovery and BlackArmor Backup unless you are already using another backup software program 3 Connect to the BlackArmor server and the shares you have access to using BlackArmor Discovery Windows Double click the BlackArmor Discovery icon on your desktop Mac Double click the BlackArmor Discovery icon in your...

Page 24: ...list of available printers following your computer s operating system instructions Optional If your BlackArmor administrator has enabled the Media Service on the server and you have access to the share where the music files are stored install iTunes on your computer and begin streaming music following the iTunes instructions Optional If your BlackArmor administrator has enabled Global Access on th...

Page 25: ...tation to join to the email address you entered the email contains a link to a Web page where you can open a Global Access account Follow the on screen instructions to open the account and log in to Global Access Click the Help button on the Global Access Web site for instructions on using Seagate Global Access ...

Page 26: ...BlackArmor Server Changing the BlackArmor Server s Advanced Settings Maintaining Your BlackArmor Server Introduction This chapter describes the features of your BlackArmor server and software and provides tips to BlackArmor administrators using them Some of the features of the BlackArmor server are more suitable for administrators who consider themselves experienced or advanced computer users Topi...

Page 27: ...ire groups from a single window see page 36 Protect the files stored on your BlackArmor server by setting up replication or recurring archive backups of the complete contents of the server see page 37 Set up link aggregation where you connect both LAN ports to your network at the same time in case one link fails see page 38 Set up the BlackArmor server as a media server so that BlackArmor users ca...

Page 28: ...rotection However RAID 5 is highly recommended as it provides the best level of protection available on your BlackArmor server Additionally Seagate recommends that only users familiar and comfortable with RAID technology make changes to the server s RAID protection For more information see page 31 Network settings Although you do not have to connect both LAN ports to your network to use your Black...

Page 29: ...r local network as well as enable the iTunes service so that BlackArmor users can stream music directly to a network computer with iTunes installed see page 22 Managing BlackArmor Volumes Shares and Storage This section discusses Understanding Volumes and Shares Working with Volumes Working with Shares Setting Storage Space Limits for BlackArmor Users Setting Grace Time for Exceeded Quotas Control...

Page 30: ...ndent Disks and is a technology that builds redundancy into your storage system to help keep your data safe from disk drive failures and other catastrophes RAID comes in many levels which vary according to the amount of protection they provide and how they provide it and the number of disk drives they support By default your BlackArmor server is preconfigured with RAID 5 which not only stores your...

Page 31: ...r see page 17 Volumes are in the Storage menu For more information on volumes including deleting and modifying volumes see the online Help Table 1 Supported RAID Levels for Volumes RAID Level of Volume Number of Disk Drives Required Description RAID 0 Also known as striping 2 4 A volume where data is distributed evenly striped across the disk drives in equal sized sections A striped volume does no...

Page 32: ...n t edit those files or upload files to the share Granting any BlackArmor user full access to the share which allows the user to save and back up files to the share edit files on the share and download any files from the share to a computer or to a USB drive connected to the server see page 50 The owner of the share can also grant other people access to some or all of the files on the share by usi...

Page 33: ...vice You can set a share to automatically download media files to a specific location on BlackArmor users computers based on the type of files being downloaded For instance downloaded music files would automatically be placed in a folder called Music To enable or disable any of these special features open BlackArmor Manager see page 17 Shares are in the Storage menu For step by step instructions f...

Page 34: ...called the Downloader and it allows BlackArmor administrators to manage when large Web downloads take place so that the server isn t overwhelmed The Downloader places Web download jobs in a queue and jobs take place automatically in the order in which they appear in the queue If a job isn t first in line it won t start right away As a BlackArmor administrator you can adjust the queue to re priorit...

Page 35: ...ted it can be modified or deleted at any time To create modify or delete a user account open BlackArmor Manager see page 17 User accounts are in the Access menu For step by step instructions for using BlackArmor Manager refer to the online Help Creating and Modifying User Groups You can make it faster and easier to manage share access by sorting BlackArmor users into groups Group accounts make it ...

Page 36: ...e best protection against data or device loss especially if the second server is located in a different building or part of the city or country than your BlackArmor server Use BlackArmor Manager to set up the network connection between the two servers the BlackArmor Client where your BlackArmor users files are stored and the BlackArmor Server where the copies or replicas of the files are stored an...

Page 37: ...g two Ethernet cables Then open BlackArmor Manager see page 17 and select Aggregation as the LAN setting LAN settings are in the Network menu For step by step instructions for using BlackArmor Manager refer to the online Help Setting Your BlackArmor Server as a Media Server You can store photos videos and music on your BlackArmor server so that they can be accessed by anyone You can use BlackArmor...

Page 38: ...e server for instance if you change a setting on the server or if an error such as the loss of a network connection or the failure of a disk drive occurs basic details about the event appear on the LCD screen If an error has occurred details about the error remain on the screen until the problem has been fixed Monitoring Status with the Server s LEDs Your BlackArmor server has eight LEDs to help y...

Page 39: ...Armor Manager to notify you by email when the status of the server changes or when a server setting is modified You can set BlackArmor Manager to send email alerts to up to five people You must have a Seagate Global Access account to receive email messages To set up email alerts open BlackArmor Manager see page 17 Email alerts are in the System menu For step by step instructions for using BlackArm...

Page 40: ...ives that support SMART can be tested with BlackArmor Manager ensure that you always use SMART disk drives in the server To run a SMART diagnosis open BlackArmor Manager see page 17 SMART tests are in the System menu For step by step instructions for using BlackArmor Manager refer to the online Help Changing the BlackArmor Server s Advanced Settings This section describes some of the server settin...

Page 41: ...otocols Network Time Protocol NTP Settings An NTP time server synchronizes the date and time on your BlackArmor server NTP runs continually and adjusts the time on your BlackArmor server based on the NTP time server clock You can enable NTP service on your BlackArmor server by entering the Fully Qualified Domain Name FQDN or IP address of your NTP time server To set up the NTP service open BlackAr...

Page 42: ...BlackArmor server is set to the HTTP Web access protocol HTTP stands for Hypertext Transfer Protocol and is the most common way that data and files are stored on the Internet You can set your BlackArmor server to use HTTPS HTTP over Secure Socket Layer if you have set SSL on the server See Secure Socket Layer SSL Settings on page 42 Workgroup and Domain Settings By default your BlackArmor server i...

Page 43: ... surfaces of the server with a damp cloth only don t use cleansers of any kind and unplug the server before you clean it to avoid possible electric shock Don t try to open or remove the outer case that houses the server It is okay to remove and replace disk drives but don t try to do any other hardware maintenance yourself Never remove more than one drive at a time Failure to do so will result in ...

Page 44: ...on of the BlackArmor firmware Resetting Your BlackArmor Server Follow these steps to reset the BlackArmor server s name DHCP setting network mode and log in password Note You will need a paperclip or other narrow device to perform this task 1 Carefully access the back of the server 2 Ensure that the server is powered on and connected to the LAN 3 On the back of the server find a single small openi...

Page 45: ...server and share them with others Back up their files applications and even operating systems using BlackArmor Backup Access their BlackArmor files over the Web using Global Access if enabled Download large Web files directly to the BlackArmor server using the BlackArmor Manager Downloader Retrieve accidentally deleted files from the BlackArmor Manager Recycle Bin if enabled Understanding Your Bla...

Page 46: ... mount map more than one private share at a time each private share must have the same log on credentials Public Shares Public shares are not restricted and you can mount map as many public shares as you need to Storage Space Limitations Your BlackArmor administrator can limit the amount of storage space you re allowed to use on a specific share You may have space limitations on one share but not ...

Page 47: ...rver and mounted mapped the shares you can access you can immediately begin saving files to the server Note You can mount map as many public and private shares as you need to However to mount map more than one private share each private share must have the same log on credentials You can access the shares on your BlackArmor server Locally the way you would access any network drive on your computer...

Page 48: ...structions For more information refer to the BlackArmor Backup User Guide or online Help Backing Up Files Between Servers Note This task can be done by an administrator only You can use BlackArmor Manager to back up to and from your BlackArmor server and another backup server on your network To complete a backup to another server you will need the server s IP address and log in credentials The Bac...

Page 49: ... access the BlackArmor server over the Web must have their own Global Access account Accounts are free See page 25 for instructions on setting up a Global Access account Refer to the Global Access user documentation for help granting other people access to your private share Downloading Large Web Files to Your BlackArmor Server BlackArmor Manager includes a special tool for downloading large files...

Page 50: ...d by the BlackArmor Manager Recycle Bin When the Recycle Bin is enabled on a share BlackArmor Manager saves files deleted from the share so that they may be retrieved if you need them back If you accidentally delete a file open BlackArmor Manager see page 19 and then click Recycle Bin For step by step instructions for retrieving deleted files refer to the BlackArmor Manager online Help ...

Page 51: ...eets the BlackArmor system requirements See System Requirements on page 8 for more information Ensure that your computer is running a supported Web browser See System Requirements on page 8 for a list of supported browsers Ensure that you are logging in with the correct administrator user name and password Remember that passwords are case sensitive Common Problems and Solutions This section provid...

Page 52: ... 39 for more information I can t access a file on a share Ensure that you are allowed access to that file The volume that contains the share may be degraded because of a disk drive error or failure Check the status of your server s disk drives see Monitoring Status with the Server s LEDs on page 39 for more information I can t store any more files on a share because its volume is full If you are a...

Page 53: ...ponents Always observe the following precautions before replacing a hard drive Do not remove a component from its protective packaging until you are ready to install it Do not touch the component pins leads or circuitry Wear a wrist grounding strap and attach it to a metal part of the system before handling components If a wrist strap is not available maintain contact with the system throughout an...

Page 54: ...he orange button to release the failed drive from the server If the server is powered on wait until the drive stops spinning approximately one minute before continuing 7 Holding the handle gently slide the hard drive partially out of the server until you can get a firm grip on the drive itself and then remove the drive from the server Because the hard drive is heavy do not completely remove it or ...

Page 55: ... drive into the carrier ensuring that the four pins hold the drive securely in place If you are replacing a damaged hard drive carrier place the drive removed from the damaged carrier into the replacement carrier 2 Carefully slide the new drive into the server Push firmly to install it completely and then close the handle to lock the drive in place The hard drive s LED should turn green 3 Close th...

Page 56: ...input 19V DC output Disk Drives 4 SATA II disk drives with tool less carriers Hot swappable Physical Dimensions Height 200 mm Width 160 mm Depth 210 mm Power Power Rating 100 240VAC 50 60 Hz Input Voltage 90 264VAC Steady AC Current 1 5A RMS at 100VAC Input Frequency Range 47 63Hz Operating Environment 5 C to 35 C 41 F to 95 F 20 to 80 humidity noncondensing Nonoperating Environment 20 C to 60 C 4...

Page 57: ...uters running Windows operating systems share files without having to install special software domain A group of computers administered as a single unit from a central location event A problem or change in setting on the BlackArmor server A change in the server s name or the failure of a disk drive are both server events external USB hard drive See USB drive firmware Software that s built into har...

Page 58: ...unique IP address link aggregation A method of increasing the speed of a device s network connection by using more than one Ethernet port simultaneously to connect to the network If you connect both of your BlackArmor server s LAN ports to your network router or switch and set Aggregation in BlackArmor Manager both connections work simultaneously and in parallel to move data more quickly similar t...

Page 59: ...ta if a disk drive fails In volumes with RAID 5 parity data is striped evenly across the disk drives with the stored data Parity data provides data protection and striping improves performance See also stripe RAID 10 A level of RAID protection A volume with RAID 10 is built from two or more equal sized RAID 1 volumes Data in a volume with RAID 10 is both striped and mirrored Mirroring provides dat...

Page 60: ... your BlackArmor server that stores and protects backup files as well as other files that can be accessed by other people SMART Self Monitoring Analysis and Reporting Technology Technology built into disk drives that let them automatically monitor their own health and report on possible problems Not all disk drives have SMART support span A group of disk drives collected in a server not protected ...

Page 61: ...ace USB drive A portable disk drive that connects to a computer with a USB cable instead of being installed inside the computer itself Also known as a thumb drive jump drive flash drive or external USB hard drive user In BlackArmor Manager a person who can save back up and share files using the BlackArmor server but who can t modify user account group account share or server settings user account ...

Page 62: ...wizard 18 SMART diagnosis 41 specifications 59 troubleshooting 53 updating the firmware 44 BlackArmor Backup 10 BlackArmor Discovery 9 BlackArmor Manager 10 C connecting to server 17 D default administrator password 17 default server settings 29 default settings resetting the server 45 Discovery Tool 9 disk drives 10 SMART diagnosis 41 domains 43 door of server 11 drag sort 34 Dynamic DNS 42 E ema...

Page 63: ...S safety 44 SATA 10 saving power 42 server default settings 29 disk drives 10 door 11 email alerts 40 initial connections 17 LAN ports 10 11 LCD screen 10 11 39 LEDs 10 39 maintenance 44 Power button 11 Power port 11 power saving 42 RAID 31 Reset button 11 resetting 45 safety 44 setup wizard 18 SMART diagnosis 41 specifications 59 System Status LED 11 troubleshooting 53 updating the firmware 44 US...

Page 64: ...rements 8 System Status LED 11 T technical specifications 59 time limits 49 troubleshooting 53 U updating the firmware 44 UPS 43 USB ports 10 11 user accounts default settings 29 V volumes RAID 31 W Web access default settings 30 Web access protocol 43 workgroups 43 ...

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