Weak Output
a.
Check volume control dial on the active Speaker box. Press and hold the Next/Vol. +
button.
b.
MP3 file has too low bit-rate
c.
Car’s sound signal too low.
d.
Adjust volume on music player in AUX mode.
Noise in Audio
a.
If noise has a “whine” that goes up and down with engine speed, confirm that Amplifier
and any other source units (Radio, EQ, X-over etc.) are properly grounded. Confirm the
RCA wires are not near the POWER or REM wire.
b.
A “clicking” or “popping” noise at a rate that follows engine speed is generally induced by
the vehicle’s ignition system. Confirm that the vehicle is equipped with resistor plugs and
plug wires. Or, ignition system may need service. Ground loop insulator part may be
needed.
c.
Distortion is heard, you must turn down the speaker to avoid damage.
d.
Speaker and input wires should not be ran next to wires that interconnect lights and other
high power accessories or equipment.
e.
If above steps do not improve/clear noise interference, the system should be checked by
a professional. Extra parts may be needed to correct your vehicles specific issue.
90-DAY LIMITED WARRANTY
Sondpex warrants, to the original retail purchaser only, that this product will be free from
defects in materials and workmanship for 90 Days from the date of purchase. For the warranty
to be effective, the ‘receipt’ or a copy of the ‘bill of sale’ must show that the unit was purchased
from an “Authorized Sondpex Audio Dealer”. If, within 90 days from the date shown on the
receipt or the bill of sale, the unit fails due to a defect in workmanship or material, Sondpex will
repair or replace the defective components of the unit. All returned parts and products become
the property of Sondpex. Products replaced or repaired under this warranty will be returned to
the original retail purchaser. Freight costs will not be covered under the warranty but will be
paid mutually by both parties.
Furthermore, this Warranty shall not apply if:
1.
There are missing parts in the unit
2.
Damage to the unit was caused by accident, disaster, abuse, misuse, negligence,
inadequate packing or shipping procedures, commercial use, or voltage inputs in excess of the
rated maximum of the unit. IT IS THE PURCHASER’S RESPONSIBILITY!!! Sondpex is under no
obligation to replace or repair the unit.
3.
The unit was opened, modified, or repaired by unauthorized personnel.
4.
The unit was not installed correctly as outlined in the installation instructions.
TECHNICAL ASSISTANCE
Phone:
1-877-997-7888
(Monday-Friday, 9am-5pm Eastern Standard Time)
Email: [email protected]
Return Address inquires to:
Customer Services Dept.
Sondpex Corp of America LLC
2031 Route 130, Unit K, Monmouth Jct., NJ 08852
In the event that your unit needs repair or service within the duration of the Warranty, you may return the
unit to your authorized Sondpex Audio dealer using the following guidelines:
1.
To return the product directly to Sondpex, contact us toll-free at 1-877-997-7888 to obtain a Return
Authorization Number. YOU MUST HAVE PRIOR AUTHORIZATION TO RETURN YOUR UNIT. WITHOUT A
RETURN AUTHORIAZATION NUMBER, SONDPEX WILL NOT ACCEPT THE RETURN UNIT. Be prepared to
state the model number, date of purchase and dealer’s name and address when calling. Without the proof of
purchase from an authorized Sondpex Audio Dealer, Sondpex is under no obligation nor have any
responsibility to honor the WARRANTY!!!
2.
The risk of loss or damage in transit is the purchaser’s responsibility. SONDPEX IS NOT RESPONSIBLE.
3.
FREIGHT COLLECT SHIPMENTS WILL BE REFUSED! WARRANTY DOES NOT COVER SHIPPING FOR
RETURNS / REPAIRS
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