DV6800 User Manual v2.0
9
9 Troubleshooting
Issue
Possible reason
Solution
After turned on,
without any
display
The power cord Doesn’t
connect or socket
without electricity
Connected power plug, ensure normal
voltage electrical outlet
TV with images
without Voice
Audio cable is not
connected
Re-connect the Audio cable
TV Box in MUTE state
Please press mute button to restore
volume
Audio setting is
abnormal
Please enter the audio and video
Settings menu, select the appropriate
sound channel and language
Volume is too low
Turn up the volume
Fail to connect
the network
Cable connect is
abnormal
Please reconnect internet
Wi-Fi closed or the
signal is too weak
Please restart the Wi-Fi or adjust the
position of this machine
Controller
failure
Remote control is not in
the correct direction
Please aim at the front panel's '
SENSOR', then try again
Remote control is with
low battery
Please change the batteries
Remote control is
broken
Please send it to the local maintenance
station for checking
