46
47
10.1. WARRANTY PROCESS
Adhering to the following warranty process is a prerequisite to the
satisfaction of any warranty claims.
Before dispatching any apparently faulty goods, it is required to
coordinate the delivery with SCUBAJET. Please open a ticket in our
support system:
https://desk.zoho.eu/portal/scubajet/en/
newticket
or contact us via email under
support@scubajet .
com
and describe the issue with your products. Subsequently,
our support team will get in touch with you for further steps.
Please understand that we are unable to deal with products of
which we have not been notified and will therefore refuse to
accept delivery.
Customers are responsible to adhere to all regulations of
international transport by air (IATA) and road - especially for
shipping Lithium Ion Batteries - and any customs/duty regulations.
SCUBAJET is not responsible for any violations of these regulations
by any customer shipping internationally.
To check a warranty claim and to process a warranty, we require
your assistance:
For returning the SCUBAJET, we recommend keeping the original
SCUBAJET packaging. If this is no longer available, packaging that
excludes transport damage must be used (as transport damage is
not included in the warranty).
We are available to answer any questions regarding the warranty
process - simply contact us via mail (
).
XI TRANSPORTATION OF THE SCUBAJET
For information on transporting the SCUBAJET including battery by plane, please contact your
operating airline. Li-Ion batteries are subject to specific rules by the airline authorities.
Some airlines do not allow transporting Dive Scooters or battery, so check in advance of travel.
Summary of Contents for Pro
Page 1: ...1 USER MANUAL SCUBAJET PRO V1 0 ...
Page 25: ...www scubajet com ...
