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© 2008 SCK Direct, Inc. 229-51316 Rev F www.MySCK.com
installation guide
TROUBLESHOOTING / LED CODES
LED Action
Description
Solution
All LEDs blink on and
off simultaneously
every 500ms.
Device has detected a multiple SCK address
conflict and is waiting for resolution (cur-
rently participating as address 30)
1. Verify that all enabled controls are set to a
different SCK address.
All LEDs blink in two
short bursts followed
by one second of off
time.
The device is connected to a wireless net-
work but not to an SCK-enabled control.
1. Make sure device is SCK compatible.
2. Make sure communication port is connected.
3. Check SCK wiring.
4. Install it on a known working appliance.
All LEDs strobe.
Device is searching for a SmartGateway.
1. Verify the SmartGateway is turned ON.
2. Install the Xwire device closer to the
SmartGateway.
3. A SmartRepeater may need to be added to
extend the range. Contact your SCK Sales
Representative.
Status LED flashes
green/orange continu-
ously.
The radio on the SmartGateway has been
turned OFF.
1. Contact your local Helpdesk, or SCK
Support at 1-866-840-4271
Orange LED blinks ON
for 2 seconds, then
OFF for 2 seconds.
Device is attempting to resolve an SCK
address conflict by changing to address 30,
but there is already another device on the
SCK network using address 30.
1. Verify that all enabled controls are set to a
different SCK address.
Device cannot communicate with the radio. 1. Try cycling power to the unit OFF, then ON.
2. Contact SCK Support.
Changing the Default PAN ID
(Personal Area Network Identification)
The factory default PAN ID is 1. Should your SCK Xwire
device experience interference that prevents it from working
properly, the network PAN ID may be overridden and selected
manually:
Locating the PAN ID Button on
the Xwire Devices
Xwire SmartBezel -- PAN ID button is located in the
rear of the unit in the slot immediately below the
mounting screw location
Xwire Universal SmartAdapter -- PAN ID button is
located on the back of the unit in the access way
labeled Channel
Xwire Wireless SmartGateway -- PAN ID button is
located on the right-hand side of the unit in the open
access way
THE FOLLOWING IS INCLUDED FOR REFERENCE ONLY AND SHOULD BE PERFORMED ONLY BY
AN SCK CERTIFIED TECHNICIAN.
1)
With the device powered ON, press the PAN ID button
and note the LED pattern that is illuminated. This
pattern indicates the default PAN ID.
2)
Press the PAN ID button to change to the next available
PAN ID. The PAN ID button must be pressed within 2-
seconds of a previous button press or the device will
timeout and return to its previous mode).
3)
The last selection before the timeout occurs will be the
selected PAN ID. If a PAN ID selection differs from the
previous selection, the Xwire device will remove itself
from its current network, reconfigure, and join/start the
network with the new PAN ID.
NOTE
: If the PAN ID button is not pressed within 10-sec-
onds, the unit will begin scanning for an available
network and you must wait for the scanning sequence to
complete before the PAN ID button is enabled.
4)
You must set the PAN ID on all Xwire devices to the same
PAN ID to allow the devices to communicate properly.