Scientific Atlanta WebSRTAR DPX213 User Manual Download Page 14 | Manualshive

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4001231 Rev A

WebSTAR Model DPX213 VoIP DOCSIS Cable Modem User's Guide

13

Section D

Internet Service Installation

Overview

Introduction

This section provides information and procedures to assist you in placing, installing,
configuring, operating, and troubleshooting your DPX213 Cable Modem for high-
speed Internet service.

In this Section

This section contains the following topics.

Topic See

Page

Before You Begin

14

System Requirements

15

Install the Cable Modem

16

Configure TCP/IP

18

Install USB Drivers

22

Frequently Asked Questions

25

Troubleshooting 26

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Summary of Contents for WebSRTAR DPX213

Page 1: ...Model DPX213 VoIP DOCSIS Cable Modem...

Page 2: ...speed data services or to other Internet devices Two RJ 11 telephony ports for connecting conventional telephones or fax machines This guide provides procedures and recommendations for placing instal...

Page 3: ...1 Rev A Section A IMPORTANT RULES FOR SAFE OPERATION Overview Introduction This section provides important safety instructions that you must read and follow In this Section This section contains the f...

Page 4: ...to make any kind of contact with any inside part of this product WARNING TO PREVENT FIRE OR ELECTRIC SHOCK DO NOT EXPOSE THIS UNIT TO RAIN OR MOISTURE Read and Retain These Instructions Read all of t...

Page 5: ...venience receptacles as this can result in a risk of fire or electric shock For equipment that requires battery power or other sources to operate refer to the operating instructions for that equipment...

Page 6: ...ding This equipment may be provided with a three prong plug Properly ground earth this equipment by inserting the plug into a grounded electrical three socket outlet If you are unable to insert this p...

Page 7: ...on When you receive your WebSTAR Cable Modem you should check the cable modem equipment and accessories to verify that each item is in the carton and that each item is undamaged This section provides...

Page 8: ...ems listed is missing please contact SciCare Broadband Services at 1 800 283 2636 for assistance Notes You will need an optional cable signal splitter and additional standard RF coaxial cable if you w...

Page 9: ...oduction This section provides descriptions of the DPX213 front and back panel components and the front panel LED status indicator functions In this Section This section contains the following topics...

Page 10: ...cates that data is being transferred between the modem and the cable network 4 CABLE Indicates that the modem is registered on the network and fully operational 5 LINE 1 Telephone line 1 status indica...

Page 11: ...hines 3 LINE 1 RJ 11 telephone port connects to home telephone wiring to conventional telephones or fax machines 4 RESET Reset to Default button Factory Reset CAUTION This button is for maintenance pu...

Page 12: ...LINKING BLINKING 2 blinks 6 ON Requesting IP Address OCCASIONAL BLINKING ON or BLINKING BLINKING 4 blinks 7 ON Registering OCCASIONAL BLINKING T10328 Normal Operations The following chart illustrates...

Page 13: ...aiting Front Panel LED Status Indicators During Special Conditions Front Panel LED Status Indicators During Special Conditions 1 POWER Front Panel Indicator 2 PC 3 DATA 4 CABLE OFF Cable Modem Access...

Page 14: ...cedures to assist you in placing installing configuring operating and troubleshooting your DPX213 Cable Modem for high speed Internet service In this Section This section contains the following topics...

Page 15: ...account and they will become your Internet Service Provider ISP to enable you to send and receive e mail access the World Wide Web and receive other Internet services You must also give your cable se...

Page 16: ...Web browsing software Netscape or Internet Explorer CD ROM drive Minimum System Requirements for Macintosh MAC OS 7 5 32 MB of RAM System Requirements for an Ethernet Connection A PC with Windows 95 o...

Page 17: ...you CABLE USB ETHERNET RESET 12 VDC LINE 1 LINE 2 Power Supply Cable ReadyTV VCR or Set Top Converter PC Ethernet Cable RF Cable RF Cables Cable Splitter T10272 Power Supply BYPASS VOL VOL CH CH MENU...

Page 18: ...dapter cord into the DC power connector on the back of the cable modem and then plug the power adapter into an AC power source 4 Plug in and power on your PC 5 Connect one or both of the telephone por...

Page 19: ...erface installed on your system Follow these steps to install and configure the TCP IP protocol for Windows 95 98 98SE ME environments 1 Click Start select Settings and choose Control Panel Result The...

Page 20: ...s online it is possible that your PC did not renew its IP address Follow these steps to renew the IP address on your PC 1 Click Start and then click Run to open the Run window 2 Type winipcfg in the O...

Page 21: ...Protocol TCP IP Properties window opens 5 In the Internet Protocol TCP IP Properties window select both Obtain an IP address automatically and Obtain DNS server address automatically then click OK 6 W...

Page 22: ...ars in the option 6 Verify that the Use 802 3 option located in the upper right hand corner of the TCP IP window is unchecked If there is a check mark in the option deselect the option and then click...

Page 23: ...le modem illuminate solid green then plug the USB cable into the USB port on your PC Result The Add New Hardware Wizard window opens 3 Click Next 4 In the Add New Hardware Wizard window select Search...

Page 24: ...driver for my device recommended then click Next 5 In the Found New Hardware Wizard window select CD ROM drives and then click Next 6 In the Found New Hardware Wizard window click Next Result The syst...

Page 25: ...Found New Hardware Wizard window select Install from a list or specific location Advanced then click Next 4 In the Found New Hardware Wizard window select Search removable media floppy CD ROM and the...

Page 26: ...ur PC If your PC is not equipped with an Ethernet interface an Ethernet card is available from your local PC or office supply retailer or from your cable service provider Q Once my cable modem is conn...

Page 27: ...odem you should first connect the modem to the up link port of the hub The LINK LED of the hub will illuminate continuously The modem does not register a cable connection The modem works with a standa...

Page 28: ...fy that all cables are properly connected and that you are using the correct cables Verify that your cable service is active and that it supports two way service Verify that your TCP IP is properly in...

Page 29: ...ction provides procedures to assist you in placing installing configuring operating and troubleshooting your DPX213 Cable Modem for telephone service In this Section This section contains the followin...

Page 30: ...umbers from another telephony service provider to your current cable telephony service provider In some areas you may be able to transfer your existing telephone numbers or your cable telephony servic...

Page 31: ...ne or two pieces of telephone equipment Note If you are using the cable modem to provide service to several telephones a professional installer can connect the cable modem to your existing home teleph...

Page 32: ...ces cannot be accurately calculated With telephone devices that are not labeled each device should be connected and the ring signal should be tested before adding additional devices If too many teleph...

Page 33: ...dem installation and configuration for providing telephone service WARNING Telephone connections to an installed home telephone wiring network must be done by a qualified installer The cable telephone...

Page 34: ...t are available to you CABLE USB ETHERNET RESET 12 VDC LINE 1 LINE 2 Power Supply Cable ReadyTV VCR or Set Top Converter PC Ethernet Cable RF Cable RF Cables Cable Splitter T10272 Power Supply BYPASS...

Page 35: ...pter 2 After all telephone connections are complete insert the AC power adapter cord into the DC power connector on the back of the cable modem and then plug the power adapter into an AC power source...

Page 36: ...s Contact your telephone service provider for more information about using an existing telephone number Q Do I automatically receive high speed Internet service with the cable modem A Your cable modem...

Page 37: ...ing There may be a problem with your telephone set Use a different telephone set and listen to hear dial tone Check and Correct If your cable modem does not operate as expected the following tips may...

Page 38: ...ocumentation Copyright Notice 2002 Scientific Atlanta Inc All rights reserved Printed in the United States of America Information in this document is subject to change without notice No part of this d...

Page 39: ...could void the user s authority to operate the equipment The information shown in the FCC Declaration of Conformity paragraph below is a requirement of the FCC and is intended to supply you with infor...

Page 40: ...R Model DPX213 VoIP DOCSIS Cable Modem User s Guide 39 For Information If You Need Technical Assistance If you need technical assistance contact your cable service provider 2002 Scientific Atlanta Inc...

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