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Introduction
How Do I Use My Modem for Telephone Service?
Contacting Your Local Service Provider
You need to set up a telephone account with your local service provider to use your
cable modem for telephone service. When you contact your service provider, verify
the following conditions:
Does the service to your home support two-way, DOCSIS-compatible cable
modem access? If your service provider does not provide two-way service, this
modem will not be able to communicate with your service provider's Internet
access and telephone services.
Can you transfer your existing telephone numbers from another telephony
service provider to your current telephony service provider? In some areas, you
may be able to transfer your existing telephone numbers, or your cable telephony
service provider will assign a new telephone number for each current or
additional active telephone line. Discuss these options with your telephony
service provider.
You will need to give your service provider the following information:
The serial number of the modem
The Media Access Control (MAC) address of the modem
These numbers appear on a bar code label located on the cable modem. The serial
number consists of a series of alphanumeric characters preceded by
S/N
. The MAC
address consists of a series of alphanumeric characters preceded by
CM MAC
. The
following illustration shows a sample bar code label.
Write down these numbers in the space provided here.
Serial Number _______________________
MAC Address ________________________
