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How Do I Troubleshoot My Internet Service Installation?
11
Click
Options
in the TCP/IP window, and then click
Active
in the TCP/IP
Options window.
Note:
In some cases, the
Load only when needed
option does not appear. If it
appears, select the option. A check mark appears in the option.
12
Verify that the
Use 802.3
option located in the upper-right corner of the TCP/IP
window is not selected. If there is a check mark in the option, select the option to
clear the check mark, and then click
Info
in the lower-left corner.
13
Is there a Hardware Address listed in this window?
If
yes
, click
OK
. To close the TCP/IP Control Panel window, click
File
, and
then scroll down to click
Close
.
If
no
, repeat these instructions from step 6.
14
Reboot your computer.
Renewing the IP Address on Windows NT, 2000, or XP Systems
1
Click
Start
, and then click
Run
. The Run window opens.
2
Type
cmd
in the Open field and click
OK
. A window with a command prompt
opens.
3
Type
ipconfig/release
at the C:/ prompt and press
Enter
. The system releases
the IP address.
4
Type
ipconfig/renew
at the C:/ prompt and press
Enter
. The system displays a
new IP address.
5
Click the
X
in the upper-right corner of the window to close the Command
Prompt window. You have completed this procedure.
Note:
If you cannot access the Internet, contact your service provider for further
assistance.
