Troubleshooting
01.00 | SCHUNK Software Module for URCap | Software Manual | en | 1369443
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8 Troubleshooting
This section includes answers to some issues that might arise
when setting up and using the SCHUNK UPCap software. The ques-
tion or problem is listed followed by its probable answer or solu-
tion. They are categorized for easy reference.
The information in this section should answer many questions that
might arise in the field. Customer service is available to users who
have problems or questions addressed in the manuals.
NOTE
Please read the manual before calling customer service. Before
calling, have the following information available:
1. Serial number (e.g., FT01234)
2. Transducer model (e.g., AXIA, etc.)
3. Calibration (e.g., US-15-50, SI-65-6, etc.)
4. Accurate and complete description of the question or problem
5. Computer and software information. Operating system, PC
type, drivers, application software, and other relevant
information about your configuration.
If possible, be near the F/T system when calling.
