Gas Hob Operating Instructions
Page 12 of 12
Troubleshooting
It may happen that the appliance does not function properly or at all. Before calling the service centre for
assistance, check if anything can be done. First, check to see that there are no interruptions in the gas
and electrical supplies, and, in particular, that the gas valves for the mains are open.
Problem
Possible causes/Solution
The burner does not light or the flame is not
even around the burner.
•
The gas holes on the burner are clogged.
•
All the movable parts that make up the
burner are mounted correctly.
•
There are draughts near the appliance.
The flame dies in models with a safety device.
•
You pressed the knob all the way in.
•
You keep the knob pressed in long
enough to activate the safety device.
•
The gas holes are not blocked in the area
corresponding to the safety device.
The burner does not remain lit when set to
minimum.
•
The gas holes are not blocked.
•
There are no draughts near the
appliance.
•
The minimum setting has been adjusted
properly.
The cookware is unstable.
•
The bottom of the cookware is perfectly
flat.
•
The cookware is positioned correctly at
the centre of the burner.
•
The pan support grids have been
positioned correctly.
If, despite all these checks, the hob does not function properly and the problem persists, call our
Customer Service Centre on 1300 762 219. Please have the following information handy:
• The appliance model (Mod.).
• The serial number (S/N).
This information can be found on the data plate located on the appliance and/or on the packaging.
! Never use unauthorised technicians and never accept replacement parts which are not original.
