Schluter Systems DH E RT 102/BW User Manual Download Page 47 | Manualshive

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PAGE 47

© 2015. All rights reserved. Used under license by Schlüter-Systems L.P.

10.3.11 Support

This option provides information on obtaining support for the thermostat.
Please consult the “

Troubleshooting

” section of this manual before calling for

support. If troubleshooting does not help, you should contact your installer.

1.  Tap the “Menu” button on the home screen.
2.  Then tap the “User Settings” button to access the various user settings.
3.  Tap the “Arrow Right” button to access the second page of User Settings.
4.  Tap the “Support” button.
5.  Tap the “Back” button to return to “User Settings”.

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Summary of Contents for DH E RT 102/BW

Page 1: ...WWW SCHLUTER COM 2015 All rights reserved Used under license by Schlüter Systems L P DH E RT 102 BW Programmable Interactive User Manual 67504A 11 15 ALA ...

Page 2: ...ation Adjust 26 9 2 1 1 Adjust for a few hours 27 9 2 1 2 Adjust for a few days 28 9 2 1 3 Adjust permanently 29 30 10 Thermostat Setup Menu 31 10 1 Heating Schedule 1 2 32 10 1 Heating Schedule 2 2 33 10 2 Energy Use 34 10 3 User Settings 35 36 37 10 3 2 Display Brightness 38 10 3 3 Screen Saver 39 10 3 4 Energy Tariff 40 10 3 5 Date 41 10 3 6 Time 42 10 3 7 Daylight Saving Time 43 10 3 8 Unit 44...

Page 3: ...PAGE 3 2015 All rights reserved Used under license by Schlüter Systems L P Installer Settings 2 Menu Overview Menu Structure Menu Heating Schedule User Settings ...

Page 4: ...y of the week Lowering the temperature when your home is unoccupied will reduce your energy costs without reducing comfort The thermostat comes with a preset heating schedule that is suitable for most homes Unless you change the settings the thermostat will operate according to this preset heating schedule The thermostat features an adaptive function that automatically changes the heating start ti...

Page 5: ...and a power reset button is located on the right side of the thermostat The GFCI should be tested monthly all settings including time and date will be remembered The thermostat is an intuitively operated touch thermostat in which the touchscreen is used to navigate through the menus and to change the settings The function of the buttons and icons on the home screen can be seen below 4 General Oper...

Page 6: ... touchscreen Tap the Back button to return to the previous menu Cancel is shown on the screen as a button marked X Although Cancel has the same effect as Back it also results in all the unsaved settings being discarded As soon as you leave a home screen and enter one of the menus either a Back button or a Cancel button will be shown To return to the home screen tap Back Cancel once or multiple tim...

Page 7: ...n to reset the GFCI The red LED will stop flashing and the display returns to normal appearance If the test fails repeat the test If it continues to fail ask an electrician to check the installation If during normal operation the GFCI trips without the TEST button being pressed there could be a ground fault To check whether it is a ground fault or nuisance tripping press Standby Reset If this caus...

Page 8: ...OR state Try switching the power off and then back on again If the thermostat re enters ERROR state ei ther the wiring is wrong a ground neutral short exists or the unit is defective and must be replaced 4 LED lit constantly Internal microprocessor malfunction or abnormal hardware fault Try switching the thermostat off and then back on again If the LED still lights constantly the GFCI is defective...

Page 9: ...nstaller Settings Child Lock Display Brightness Screen Saver en saver Icon Meaning Energy Tariff Date Time Daylight Saving Time Unit Language Information Support 7 5 Icon Meaning Adaptive Function Open Window Sensor Application Sensor Type Floor Protection Floor Sensor Calibration Room Sensor Calibration Temperature Scale Icon Meaning ...

Page 10: ... Accept Back Cancel Arrow Up Arrow Down Arrow Left Arrow Right screen saver screen saver Icon Meaning Copy to Adjust for a few days in the future is activated Heating is activated Heating is activated with adaptive mode Note screen saver screen saver screen saver screen saver screen saver Icon Meaning ...

Page 11: ...talled and turned on for the first time or after you have performed a factory reset the system will run a Startup Wizard The Wizard will take you through tests which ensure that the thermostat is fully functional After the tests the Wizard leads you through a basic setup routine to ensure that you have the right settings ...

Page 12: ...ems L P 7 1 Set the language First you must set the language The chosen language will become the default language for the thermostat The language can be changed under Menu User Settings Language 1 Tap the language you prefer 2 Tap the Arrow Right button to continue 1 2 ...

Page 13: ... Test System Test is an automatic test of the thermostat and sensors If a test results in Fail please contact your installer Note if the thermostat is to operate with an air room sensor only the floor sensor test will result in Fail being shown 1 Tap the Arrow Right button to continue 1 ...

Page 14: ...ess the test button on the top of the thermostat The test is successful if the red light in the test button lights up and a GFCI error text is shown on the display 2 Press the power reset button on the lower right side of the thermostat to reset the GFCI 3 Tap the Arrow Right button to continue ...

Page 15: ...Used under license by Schlüter Systems L P 7 4 Set the preferred temperature unit 1 Tap the temperature unit that you prefer 2 Tap the Arrow Right button to continue The temperature unit can be changed under Menu User Settings Unit 1 2 ...

Page 16: ...icense by Schlüter Systems L P 7 5 Set the floor load 1 Set the load of the underfloor heating system to be controlled by the thermostat 2 Tap the Arrow Right button to continue This setting can be changed later if a factory reset is performed 1 2 ...

Page 17: ...ostat 1 Tap the sensor type installed in the floor 2 Tap the Arrow Right button to continue If you want to use the thermostat with the room sensor only you must complete the Setup Wizard using Default as the floor sensor type before going to Menu Installer Settings Sensor Application and choosing Room 7 6 Set the sensor type 1 2 ...

Page 18: ...sed under license by Schlüter Systems L P 7 7 Set the date 1 Tap the Arrow buttons to change the values 2 Tap the preferred date format 3 Tap the Arrow Right button to continue The date can be changed under Menu User Settings Date 3 2 1 ...

Page 19: ...sed under license by Schlüter Systems L P 7 8 Set the time 1 Tap the Arrow buttons to change the values 2 Tap the preferred time format 3 Tap the Arrow Right button to continue The time can be changed under Menu User Settings Time 3 2 1 ...

Page 20: ...r Systems L P 7 9 Set floor protection Set the floor protection according to the floor type 1 Tap the preferred limits that are used to protect the floor 2 Tap to continue Floor protection settings can be changed under Menu Installer Settings Floor Protection 1 2 ...

Page 21: ...PAGE 21 2015 All rights reserved Used under license by Schlüter Systems L P 7 10 Thermostat activation 1 Tap the button to activate the thermostat 1 ...

Page 22: ...ntrol the temperature automatically according to a weekly schedule of your choice The thermostat comes with a preprogramed schedule for easy and economic heating control of most homes see 11 Factory Settings Preset Schedule The schedule can be changed under Menu Heating Schedule 8 Programed Heating Schedule ...

Page 23: ...erved Used under license by Schlüter Systems L P 9 1 Scheduled operation 9 2 Manual Operation 9 2 1 Manual Operation Adjust 9 2 1 1 For a few hours 9 2 1 2 For a few days 9 2 1 3 Permanently 9 3 Regulator Mode 9 Operating Choices ...

Page 24: ... function of the buttons and symbols shown on the home screen varies according to the chosen operating mode Scheduled Operation home screen 1 Day and time 2 Measured temperature 3 Heating indicator If visible the underfloor heating system is currently active 4 Tap her to access the menu 5 Current target temperature setpoint 6 Tap here to increase the temperature 7 Tap here to decrease the temperat...

Page 25: ...d time 2 Measured temperature 3 Heating indicator If visible the underfloor heating system is currently active 4 Tap her to access the menu 5 Current target temperature setpoint 6 Tap here to increase the temperature 7 Tap here to decrease the temperature 8 Current thermostat operating mode 9 Information on the next thermostat behavior change 10 Tap here to adjust the length of time the displayed ...

Page 26: ...than just to the next event change or for a specific time period You can use the Adjust options to specify the length of time the displayed target temperature setpoint should last When the set time period has elapsed the thermostat will automatically revert to Scheduled Operation Adjust for a few hours Adjust for a few days Adjust permanently 9 2 1 Manual Operation Adjust ...

Page 27: ...n be set from 15 minutes and up to 24 hours You can set the Hour Minutes in 15 minute intervals 00 15 30 or 45 AM or PM if 24 hour time format is selected this is not applicable 1 On the home screen adjust the temperature to the preferred level using the Arrow Up and Arrow Down buttons 2 Tap the Adjust button 3 Then tap the for a few hours button 4 Tap the Arrow buttons for the parameter that you ...

Page 28: ...d Arrow Down buttons 2 Tap the Adjust button 3 Then tap the for a few days button 4 Tap the Arrow buttons for any parameter that you want to change for the start date 5 Confirm your choice with Arrow Right or discard it with X 6 If confirmed the end date must be set by tapping the Arrow buttons for any parameter that you want to change 7 Confirm your choice with or discard it with Arrow Left The t...

Page 29: ...d target temperature setpoint indefinitely until you manually change the settings 1 On the home screen adjust the temperature to the preferred level using the Arrow Up and Arrow Down buttons 2 Tap the Adjust button 3 Then tap the permanently button The thermostat will automatically return to the home screen 9 2 1 3 Adjust permanently ...

Page 30: ...PAGE 30 2015 All rights reserved Used under license by Schlüter Systems L P Page intentionally left blank ...

Page 31: ...PAGE 31 2015 All rights reserved Used under license by Schlüter Systems L P 10 Thermostat Setup Menu screen saver Heating Schedule Energy Use User Settings Installer Settings ...

Page 32: ...activity status are dis played Back Copy to Arrow Left and Arrow Right buttons are located in the corners of the screen The day for which the event applies is displayed at the bottom of the screen Grayed out events marked with a red X are not currently in use 3 To change the start time temperature and activity status for a specific event tap on the event to the right of the number 4 To change the ...

Page 33: ...other days by tapping the Copy to button in the top right corner of the screen This will allow you to copy the event settings to other days specified by you 9 If you want to set other days differently tap the Arrow Left or Arrow Right button to toggle between weekdays You can then set the schedule for the other days by repeating steps 3 through 8 10 Once you have finished setting the schedules tap...

Page 34: ...per hour Last 7 days A graph of usage during each day of the past seven days will be displayed The graph shows hours per day Last 12 months A graph of usage during each month of the past year will be displayed The graph shows hours per month Energy Use Data An overview of the electricity consumption kWh and heating costs for the time periods specified above Note price per kWh must be set under Men...

Page 35: ...User Settings Under User Settings you can change the settings of the following items Note if an item is grayed out it is not available due to other settings Child Lock Display Brightness Screen Saver Energy Tariff Date Time Daylight Saving Time Unit Language Information Support 7 5 ...

Page 36: ...PAGE 36 2015 All rights reserved Used under license by Schlüter Systems L P Page intentionally left blank ...

Page 37: ...PAGE 37 2015 All rights reserved Used under license by Schlüter Systems L P Page intentionally left blank ...

Page 38: ... the display 1 Tap the Menu button on the home screen 2 Then tap the User Settings button to access the various user settings 3 Tap the Display Brightness button 4 Select one of the five levels of brightness using the Arrow Up or Arrow Down button 5 Confirm your choice with or discard it with X The thermostat will automatically return to User Settings ...

Page 39: ... consumption 1 Tap the Menu button on the home screen 2 Then tap the User Settings button to access the various user settings 3 Tap the Screen Saver button 4 Tap the information that you want to be shown in screen saver mode Temperature shown in large format Time and date shown in small format See example Time shown in large format Temperature and date shown in small format See example Screen Off ...

Page 40: ...ion to calculate electricity consumption and the cost of heating for a given period of time 1 Tap the Menu button on the home screen 2 Then tap the User Settings button to access the various user settings 3 Tap the Energy Tariff button 4 Tap the Arrow Up or Arrow Down button to set the price that you pay per kWh 5 Confirm your choice with or discard it with X The thermostat will automatically retu...

Page 41: ...g Time 1 Tap the Menu button on the home screen 2 Then tap the User Settings button to access the various user settings 3 Tap the Date button 4 Tap the Arrow Up or Arrow Down button to set the date month and year 5 Tap the date format that you prefer Use DD MM YYYY Use MM DD YYYY 6 Confirm your settings with or discard them with X The thermostat will automatically return to User Settings 10 3 5 Da...

Page 42: ...uled Operation 1 Tap the Menu button on the home screen 2 Then tap the User Settings button to access the various user settings 3 Tap the Time button 4 Tap the Arrow Up or Arrow Down button to set the hours minutes and AM PM 5 Tap the time format that you prefer Use 24 hours Use 12 hours AM PM 6 Confirm your settings with or discard them with X The thermostat will automatically return to User Sett...

Page 43: ...aylight saving time 1 Tap the Menu button on the home screen 2 Then tap the User Settings button to access the various user settings 3 Tap the Arrow Right button to access the second page of User Settings 4 Tap the Daylight Saving Time button 5 Tap the OFF ON button to the setting that you prefer 6 Confirm the setting with or discard it with X The thermostat will automatically return to User Setti...

Page 44: ... 1 Tap the Menu button on the home screen 2 Tap the Arrow Right button to access the second page of User Settings 3 Tap the Unit button 4 Tap the unit that you prefer Celsius Fahrenheit 5 Confirm your choice with or discard it with X The thermostat will automatically return to User Settings ...

Page 45: ...e Menu button on the home screen 2 Then tap the User Settings button to access the various user settings 3 Tap the Arrow Right button to access the second page of User Settings 4 Tap the Language button 5 Tap the language that you prefer English French Spanish 6 Confirm your choice with or discard it with X The thermostat will automatically return to User Settings ...

Page 46: ...age of User Settings 4 Tap the Information button 5 To obtain detailed information you can scan the QR Code with a suitable device with Internet access Software supporting QR Code scanning e g an app is required Scanning the QR Code provides data which is valid at the precise time of scanning 6 If View as text is selected the data relevant for support personnel and others is displayed 7 Tap the Ba...

Page 47: ...ubleshooting section of this manual before calling for support If troubleshooting does not help you should contact your installer 1 Tap the Menu button on the home screen 2 Then tap the User Settings button to access the various user settings 3 Tap the Arrow Right button to access the second page of User Settings 4 Tap the Support button 5 Tap the Back button to return to User Settings ...

Page 48: ...ttings Under Installer Settings you can change the settings of the following items Note if an item is grayed out it is not available due to other settings Adaptive Function Open Window Sensor Application Sensor Type Floor Sensor Calibration Room Sensor Calibration Floor Protection Factory Reset ...

Page 49: ...tomatically calculated how much earlier the heating must be turned on to achieve this Select OFF if you simply want the heating to start at the beginning of an event 1 Tap the Menu button on the home screen 2 Then tap the Installer Settings button to access the various installer settings 3 Tap the Adaptive Function button 4 Tap the OFF ON button to the setting that you prefer 5 Confirm your choice...

Page 50: ...PAGE 50 2015 All rights reserved Used under license by Schlüter Systems L P Page intentionally left blank ...

Page 51: ...is setting the room sensor built into the thermostat controls the heating system Note Floor Protection is not active while using the Sensor Application Room Note that certain menu options will be grayed out and inaccessible as they are only applicable with the floor sensor Regulator With this setting the thermostat operates as a regulator and no sensors are used The setting is a percentage of the ...

Page 52: ...various installer settings 3 Tap the Sensor Application button 4 Tap the application that you want to use Floor Room Floor Protection Room Regulator 5 Confirm your choice with or discard it with X The thermostat will automatically return to Installer Settings Note that when changing Sensor Application certain menu options may be grayed out and inaccessible as they are not applicable with the curre...

Page 53: ...r supplied with the thermostat Sensor 12 kΩ Custom 1 Tap the Menu button on the home screen 2 Then tap the Installer Settings button to access the various installer settings 3 Tap the Sensor Type button 4 Tap the type of floor sensor actually used Default 10 kΩ this is the sensor supplied with the thermostat Sensor 12 kΩ OJ sensor Custom 5 Confirm your choice with or discard it with X 6 If Custom ...

Page 54: ... to toggle through the temperatures for which resistance must be set Then repeat steps 6 7 until all four resistance values have been set 8 When all four values are set tap the Arrow Right button 9 A warning screen will be displayed Tap to confirm the use of an alternative sensor The thermostat will automatically return to Installer Settings ...

Page 55: ...rate the sensor with 17 F or 10 C in steps of 1 F or 0 5 C in the following way 1 Tap the Menu button on the home screen 2 Then tap the Installer Settings button to access the various installer settings 3 Tap the Floor Sensor Calibration button 4 Use the Arrow Up or Arrow Down button to set the floor temperature actually measured 5 Confirm that you want to calibrate the sensor with or cancel with ...

Page 56: ...ate the sensor with 17 F or 10 C in steps of 1 F or 0 5 C in the following way 1 Tap the Menu button on the home screen 2 Then tap the Installer Settings button to access the various installer settings 3 Tap the Room Sensor Calibration button 4 Use the Arrow Up or Arrow Down button to set the room temperature actually measured 5 Confirm that you want to calibrate the sensor with or cancel with X I...

Page 57: ...ive heating Custom you can define the minimum and maximum temperatures that the floor is permitted to reach The maximum temperature limit protects wooden floors from excessive heat The minimum temperature limit prevents the floor from becoming uncomfortably cold when heating is not needed e g in a bathroom with tiles The minimum temperature limit can also be used as frost protection Note that the ...

Page 58: ... protection which is relevant for your floor If Tile Laminate or Disabled is selected proceed to step 8 6 If Custom is chosen you must define minimum and maximum temperatures for the floor 7 Use the Arrow Up or Arrow Down buttons to set the minimum and maximum temperatures 8 Confirm your choice with or discard it with X The thermostat will automatically return to Installer Settings NOTE If the max...

Page 59: ... tap the Installer Settings button to access the various installer settings 3 Tap the Arrow Right button to access the second page of Installer Settings 4 Tap the Factory Reset button 5 Tap Back if you want to maintain your settings and return to Installer Settings 6 Tap Reset Thermostat if you want to restore the factory settings A confirmation screen will be displayed The thermostat will then be...

Page 60: ...vated 1 06 00 AM 82 F 28 C 88 F 31 C 2 09 00 AM 74 F 23 5 C 74 F 23 5 C 3 12 00 PM 82 F 28 C 88 F 31 C x 4 01 00 PM 74 F 23 5 C 74 F 23 5 C x 5 05 00 PM 82 F 28 C 88 F 31 C 6 11 00 PM 74 F 23 5 C 74 F 23 5 C Saturday Sunday Event Start time Laminate floor Tile floor Activated 1 08 00 AM 82 F 28 C 88 F 31 C 2 11 00 PM 74 F 23 5 C 74 F 23 5 C Preset schedule ...

Page 61: ... Contact your installer The thermostat must be replaced E2 External wired floor sensor disconnected defective or short circuited Contact your installer for reconnection or replacement E5 Internal overheating Contact your installer in order to have the installation inspected Note If any of the above mentioned errors occur the heating is shut off Three circles containing dots are shown on the screen...

Page 62: ... or the thermostat was turned on Restart the thermostat in the following way to con tinue using it 1 Hold the power reset button on the right side of the thermostat to switch it off 2 Press the power reset button on the right side of the thermostat to turn it back on The thermostat will then boot normally The floor is warming up but more slowly than expected Floor protection might be set to Lamina...

Page 63: ...13 Contact data The OJ trademark is a registered trademark belonging to OJ Electronics A S 2015 OJ Electronics A S ...

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