Page 15
9. Service & Disclaimer
Page 15
Disclaimer
Under our policy of continuous product development, product specifications may change without notice.
Prospective purchasers should therefore check with the retailer to ensure this publication correctly describes
the products being offered for sale. All information supplied is to be used for general reference purposes
only and is on the understanding that Scandium will not be liable for any loss, liability or damage of whatever
kind arising as a result of any reliance upon such information. All pictures used in the guide are for illustrative
purposes only.
The symbol on the product or its packaging indicates that it cannot be treated
as normal household waste. Take this product to your nearest electrical and
electronic equipment waste point for recycling. By correctly disposing of this
product, you will be helping to prevent potentially negative consequences
for the environment and public health, which could arise if this product is
not handled in the appropriate way. For more details about the recycling of
this product please contact the authorities of your city or town, your local
household waste service or the store where you purchased the product.
Service
In the event that the failure is not due to the faults
mentioned in Troubleshooting, contact the customer
service centre.
In Australia,
Customer Service 1300 829 066
In New Zealand,
Customer Service 0800 200 510
Lodging an Online Service Request
In the event that failure is not due the reason/s in the
trouble shooting section, you can lodge an online
Service Request. To lodge Service Request, visit our
website www.scandiumappliances.com.au/service-
request and click on the link and complete the service
request form.
A service request will require the following
information:
• The purchase date
• The model number
• The serial number or batch number (is on either the
sticker on the bottom edge of the door or back of
oven or inside the rangehood).
• A copy of the purchase receipt (without a receipt
your service request cannot be processed).
Faulty Installation
It is not the responsibility of Scandium to rectify any
incorrect installations. A service call out fee will be
charged for any Scandium technician that attends a
call, whereby it is established that the fault is due to
an incorrect installation or non-manufacturing fault.
Should the appliance be installed in such a way that
the service agent is unable to gain access to the
appliance, the person/s who own the premises or
the property where the appliance resides — will be
responsible to provide access to the appliance at
their expense.
