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The freezer does not generate any cold at all
- Check that the electronic card is powered on.
- Check that the product is connected to the mains.
- Check whether the mains circuit breaker is not tripped, the
fuse has blown or become loose.
There is a build-up of frost inside the product
- Do not open the freezer door too often or leave it open.
The outer sides are warm
- This is perfectly normal and prevents misting on the outside
of the product.
Water droplets appear on the outside of the product
- If the heating has not been turned on (e.g. in spring and
autumn) and the air in the room is slightly damp, some
condensation may form on the outside of the product. This
is not dangerous, and the product will continue to function
properly.
There are small amounts of water or frost on the back wall
of the product
- This is normal, as this is a particularly cold and damp part of
the product, where drops of water and frost condense under
the product’s normal operation.
Certain foods do not freeze completely
- It is normal for foods containing a lot of sugar, fat or alcohol
not to freeze completely and remain soft in part (ice cream,
juice, etc.).
Frozen meat has white streaks
- Check that the temperature is set correctly and not too low
(see section “Setting the temperature”).
- Check that the meat has not been stored too long in the
freezer; refer to the form “Notes on freezing foods”.
It is difficult to open the door
- It is normal for the door to be a little difficult to open, espe-
cially if it has just been closed: a slight negative pressure is
created to ensure that the door is completely sealed. Wait a
few minutes before opening it again.
The light in the product is turned off
- Check that the product is connected to the mains.
- Check whether the mains circuit breaker is not tripped, the
fuse has blown or become loose.
- Check whether the bulb is broken, and refer to the section
“Changing the bulb”.
- If the temperature control lights (-18 °C, -22 °C, -26 °C) and
“On” are flashing, this means that the temperature sensor is
defective. Call for service.
- This symbol shows that the temperature inside the freezer is
too high. Set the thermostat to a colder temperature or fast
freezing.
Any repair to the product must be carried out:
- either by your dealer,
- or by a qualified professional who is suitably qualified to
work on this brand.
