Guarantee
Case of quarantee
SaxxTec provides the following free, voluntary guarantee services compliant with the following provisions, if a material
or manufacturing defect occurs in a SaxxTec product during the guarantee period and the product is no longer suitable for
the usual use described in the respective user handbook for the product.
A guarantee claim is excluded
·
if the malfunction is due to improper use of the product that does not correspond with the usual use described in the instruc-
tion manual.
·
the malfunction is the result of harmful environmental influences, particularly if the product is used in an environment that is
unsuitable according to the respective instruction manual, such as excess moisture or the effect of heat,
·
the malfunction is due to improper use that does not correspond with the instructions described in the respective instruction
manual,
·
the malfunction is due to an external intervention, in particular a repair, or the use of accessories if no original SaxxTec parts
were used,
·
the malfunction is due to an external event, particularly an accident (e.g. drop), insufficient packaging, lightning/overvoltage or
overloading,
·
the product is subject to commercial use,
·
the label with the serial number/product code has been removed from the SaxxTec product.
Guarantee period
The guarantee period for passive speakers or passive components of active products amounts to 5 years. For all other SaxxTec
products, the statutory guarantee applies. The guarantee period or warranty period begins with the purchase of the SaxxTec prod-
uct. The date of purchase on the sales receipt is crucial. Warranty services neither inhibit the expiration of the guarantee period
nor cause the guarantee period to restart.
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