9400 SOUTHRIDGE PARK COURT, SUITE 200, ORLANDO, FL 32819 USA
TEL: 407.855.5630 FAX: 407.210.8679 nextstepproduct.com
BASIC TROUBLESHOOTING GUIDE - FOR ADDITIONAL INFORMATION CONTACT
TECHNICAL SERVICES AT TELEPHONE NUMBERS LISTED BELOW
ALL LIGHTS FAIL TO ILLUMINATE -
Check 120V power supply into
M4 controller
- check or
reset GFCI.
For further voltage checks - please refer to M4 Guide for specific testing procedures.
ONE OR MORE LIGHTS DIM -
This is generally caused by a poor connection or improper wire
gauge. IF A JUNCTION BOX IS BEING USED
(not recommended)
- VERIFY THAT THE CORRECT WIRE
GAUGE IS BEING USED BETWEEN
M4
AND JUNCTION BOX.
Typically though the problem is located
in either the M4 or a poor connection between M4 and cord from light.
BLINKING, FLASHING, NON WORKING LIGHTS -
This is generally caused by a poor
connection or improper wire gauge.
IF A JUNCTION BOX IS BEING USED (not recommended) -
VERIFY THAT THE CORRECT WIRE GAUGE IS BEING USED BETWEEN M4 AND JUNCTION BOX.
Typically though the problem is located in either the M4 or a poor connection between M4 and cord
from light.
2013
SAVI LED LIGHTING PRODUCTS
COLORED LIGHTS OUT OF SYNCH -
Follow Synchronization Instructions in this Guide. Be very
patient and read instruction carefully. If lights fail to synchronize - verify that proper wire
connections are being achieved for those lights that are out of step with others. Generally a lights
failure to sy
nc
with the rest is: improper voltage supply or poor connection to light.
NOTE
: In most situations problems come down to main faults: improper voltage supply,
improper wiring gauge,improper/poor wiring connections
, internal to M4
or the light itself.
2013 SAVI LED LIGHTS ARE FIELD SERVICABLE
AND THE CORD AND LIGHT BODY
FIXTURE SHOULD NOT BE REMOVED COMPETELY FROM THE CONDUIT OR POOL. THERE SHOULD
BE ENOUGH CORD SUPPLIED IN THE SERVICE LOOP TO REMOVE LIGHT FROM WALL FITTING AND
LIFTED ABOVE WATER LEVEL FOR LED LIGHT CARTRIDGE REPLACEMENT. IF THERE IS NOT
ENOUGH CORD IN SERVICE LOOP OR IT CANNOT BE ACCESSED - POOL WATER CAN BE DRAINED
BELOW LIGHT TO ACCESS FRO
NT
OF LIGHT.
DO NOT PULL LIGHT AND CORD ENTIRELY FROM CONDUIT UNLESS INSTRUCTED BY COMPANY.
SAVI POOL AND SPA WILL NOT ACCEPT ENTIRE LIGHTS BEING RETURNED FOR SERVICE
UNLESS INSTRUCTED BY COMPANIES TECHNICAL SERVICES DEPARTMENT
ONLY LED LIGHT CARTRIDGES SHOULD BE REPLACED OR EXCHANGED WITH THE
2013 PRODUCT
Refer to the Light Cartridge Replacement Instructions included in this Guide for light replacement.
WARNING: All servicing of Savi LED Lights should be done by a licensed or certified electrican or a
qualified pool professional in accordance with the National Electric Code (NEC) or Canadian Electric
Code (CEC)
For additional troubleshooting assistance or installation advice please contact Technical
Services at telephone number below.
If problem is suspected to be wit
h
in the M4 Controller - please refer to Installation Guide
for the M4 Controller. Specific troubleshooting information is contained within that Guide.
For additional help in determining or identifying issue - please contact Technical Services.
