18
9
Troubleshooting
Issue:
There is no indication from the device when power is applied, and no response to pressing the
front panel button.
Actions:
•
Verify that the device is wired according to the instructions in Section 5.2. Ensure that the
live source is disconnected before connecting the meter.
•
Verify that all upstream switches and protection devices are in their closed configuration.
•
If one or more other devices are to be installed in the same location, install another device
to compare. If other devices function correctly, remove the non-functioning device.
Issue:
When performing the steps outlined in the Commissioning section of the Commissioning and
Installation Instructions, the device does not successfully connect (indicated by button flashing
amber for several seconds).
Actions:
•
Ensure tha
t ‘Permit Joining' mode is enabled on the ZigBee Coordinator (If using an ESBox,
use the LSSS button sequence on the ESBox to enable ‘Permit Joining’ mode).
•
Try to join the device again
–
Saturn South metering devices will initially scan a reduced
subset of the full range of available ZigBee channels. If the network is on a channel that is
not in the ‘preferred channels’ list, the meter will initially fail to locate the network. A
second join attempt will then cause the meter to scan the full set of channels.
•
Check the RF environment to ensure the ESBox and Mini CT Meter can communicate -
contact Saturn South for more information.
Issue:
Device stops communicating to the site ESBox.
Actions:
•
Verify that other nearby devices are still communicating successfully with the site ESBox
(normally, this can be done by checking for recent data in the ESCo client or management
tools)
•
If this is a standalone device, or if other nearby devices are also not functioning, perform a
radio test in the deployment environment to verify that the device is in range of the ESBox
radio.
•
If the device exhibits abnormal behaviour (e.g. device does not respond to button presses,
does not give button LED indications described in the Quick Reference guides in this
manual) please contact Saturn South.
